feat(platform): add customer question shortcuts

vehicle-data-platform/apps/web/src/pages/Dashboard.tsx

@@ -1426,6 +1426,43 @@ export function Dashboard({
       onClick: () => onOpenQuality()
     }
   ];
+  const customerQuestionActions = [
+    {
+      question: '这辆车现在在哪里？',
+      answer: `${commandLocatedCount.toLocaleString()} 辆有可用坐标`,
+      action: '打开地图',
+      color: commandLocatedCount > 0 ? 'green' as const : 'orange' as const,
+      onClick: () => onOpenMap({ online: 'online' })
+    },
+    {
+      question: '这段时间跑了多少公里？',
+      answer: dayRangeText(timeMonitorScopeValue.dateFrom, timeMonitorScopeValue.dateTo),
+      action: '查里程',
+      color: 'blue' as const,
+      onClick: openTimeMonitorMileage
+    },
+    {
+      question: '能不能回放轨迹？',
+      answer: `${formatCount(summary?.activeToday)} 辆今日活跃`,
+      action: '轨迹回放',
+      color: 'blue' as const,
+      onClick: openTimeMonitorHistory
+    },
+    {
+      question: '数据能导出给客户吗？',
+      answer: `${formatCount(summary?.frameToday)} 条今日证据`,
+      action: '查询导出',
+      color: 'blue' as const,
+      onClick: openTimeMonitorRaw
+    },
+    {
+      question: '哪些车需要马上处理？',
+      answer: highPriorityIssue ? `${qualityIssueLabel(highPriorityIssue.issueType)} / ${priorityIssueVehicleLabel(highPriorityIssue)}` : '暂无高优先级告警',
+      action: '告警事件',
+      color: (summary?.issueVehicles ?? 0) > 0 ? 'orange' as const : 'green' as const,
+      onClick: () => onOpenQuality(highPriorityIssue?.issueType ? { issueType: highPriorityIssue.issueType } : {})
+    }
+  ];
   const customerNextActions = [
     {
       level: (summary?.issueVehicles ?? 0) > 0 ? '优先' : '巡检',
@@ -1537,6 +1574,22 @@ export function Dashboard({
                 </button>
               ))}
             </div>
+            <Typography.Text strong>客户常问</Typography.Text>
+            <div className="vp-fleet-question-grid">
+              {customerQuestionActions.map((item) => (
+                <button
+                  key={item.question}
+                  type="button"
+                  className="vp-fleet-question-item"
+                  onClick={item.onClick}
+                  aria-label={`客户常问 ${item.question} ${item.action}`}
+                >
+                  <strong>{item.question}</strong>
+                  <span>{item.answer}</span>
+                  <Tag color={item.color}>{item.action}</Tag>
+                </button>
+              ))}
+            </div>
             <div className="vp-fleet-monitor-time">
               <Space wrap>
                 <Tag color="blue">自定义时间窗</Tag>

vehicle-data-platform/apps/web/src/styles/global.css

@@ -559,6 +559,54 @@ body {
   line-height: 18px;
 }
 
+.vp-fleet-question-grid {
+  display: grid;
+  gap: 8px;
+}
+
+.vp-fleet-question-item {
+  min-height: 58px;
+  padding: 10px 12px;
+  border: 1px solid rgba(22, 100, 255, 0.14);
+  border-radius: var(--vp-radius);
+  background: #ffffff;
+  color: inherit;
+  text-align: left;
+  cursor: pointer;
+  font: inherit;
+  display: grid;
+  grid-template-columns: minmax(0, 1fr) auto;
+  gap: 5px 10px;
+  align-items: start;
+}
+
+.vp-fleet-question-item:hover,
+.vp-fleet-question-item:focus-visible {
+  border-color: rgba(22, 100, 255, 0.42);
+  background: #f5f9ff;
+  outline: none;
+}
+
+.vp-fleet-question-item strong {
+  color: var(--vp-text);
+  font-size: 13px;
+  line-height: 19px;
+}
+
+.vp-fleet-question-item span {
+  grid-column: 1 / 2;
+  color: var(--vp-text-muted);
+  font-size: 12px;
+  line-height: 18px;
+  word-break: break-word;
+}
+
+.vp-fleet-question-item .semi-tag {
+  grid-column: 2 / 3;
+  grid-row: 1 / span 2;
+  align-self: center;
+}
+
 .vp-fleet-monitor-time {
   padding: 12px;
   border: 1px solid rgba(0, 164, 184, 0.22);

vehicle-data-platform/apps/web/src/test/App.test.tsx

@@ -811,6 +811,12 @@ test('dashboard exposes vehicle data center capability matrix', async () => {
   expect(screen.getByRole('button', { name: '客户车辆工作流 统计查询 统计查询' })).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '客户车辆工作流 数据交付 历史导出' })).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '客户车辆工作流 告警通知 告警事件' })).toBeInTheDocument();
+  expect(screen.getByText('客户常问')).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户常问 这辆车现在在哪里？ 打开地图' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户常问 这段时间跑了多少公里？ 查里程' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户常问 能不能回放轨迹？ 轨迹回放' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户常问 数据能导出给客户吗？ 查询导出' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户常问 哪些车需要马上处理？ 告警事件' })).toBeInTheDocument();
   expect(screen.getByText('来源只作为可信度证据，不作为客户主导航。')).toBeInTheDocument();
   expect(screen.getByText('同一时间窗会同步用于轨迹回放、统计查询、历史查询和告警复盘。')).toBeInTheDocument();
   expect(screen.getByText('车辆服务指挥台')).toBeInTheDocument();