feat(platform): copy quality dispatch ticket

vehicle-data-platform/apps/web/src/pages/Quality.tsx

@@ -235,6 +235,7 @@ function priorityIssueRows(rows: QualityIssueRow[]): PriorityIssueRow[] {
         ...row,
         priority: priorityIssueLevel(row),
         actionLabel: action.label,
+        actionDetail: action.detail,
         sla: issueSla(row.issueType),
         vehicleLabel: priorityVehicleLabel(row)
       };
@@ -273,6 +274,63 @@ function priorityIssueNotificationText(row: PriorityIssueRow) {
   ].join('\n');
 }
 
+function alertRuleTemplate(issueType: string) {
+  return alertRuleTemplates.find((item) => item.issueType === issueType);
+}
+
+function acceptanceCriteria(row: PriorityIssueRow) {
+  if (row.issueType === 'VIN_MISSING') {
+    return '车辆能解析到 VIN，实时/历史/RAW 证据可通过同一车辆服务查询';
+  }
+  if (row.issueType === 'NO_SOURCE') {
+    return '至少一个生产来源恢复在线，车辆实时状态、历史轨迹和 RAW 证据可查询';
+  }
+  if (row.issueType === 'LINK_GAP') {
+    return '来源恢复连续上报，实时在线窗口和历史轨迹无异常断点';
+  }
+  if (row.issueType === 'FIELD_MISSING') {
+    return '缺失字段恢复解析，统计、定位或里程依赖的核心字段可查询';
+  }
+  return '车辆服务状态恢复正常，告警不再命中当前规则';
+}
+
+function priorityIssueTicketText(row: PriorityIssueRow) {
+  const lookup = qualityIssueVehicleLookup(row);
+  const dateFrom = issueEvidenceDate(row.lastSeen);
+  const dateTo = nextDate(dateFrom);
+  const evidenceFilters = {
+    ...(dateFrom ? { dateFrom } : {}),
+    ...(dateTo ? { dateTo } : {})
+  };
+  const rule = alertRuleTemplate(row.issueType);
+  return [
+    '【告警处置工单】',
+    `标题：[${row.priority}] ${qualityIssueLabel(row.issueType)} - ${row.vehicleLabel}`,
+    `优先级：${row.priority}`,
+    `责任团队：${rule?.owner || '数据治理'}`,
+    `触发规则：${rule?.trigger || qualityIssueLabel(row.issueType)}`,
+    `车辆：${row.vehicleLabel}`,
+    `数据来源：${qualityProtocolLabel(row.protocol)}`,
+    `来源地址：${row.sourceEndpoint || '-'}`,
+    `问题：${qualityIssueLabel(row.issueType)}`,
+    `建议动作：${row.actionLabel}`,
+    `SLA：${row.sla}`,
+    `最后时间：${row.lastSeen || '-'}`,
+    `问题说明：${row.detail || '-'}`,
+    `处置说明：${row.actionDetail || '-'}`,
+    '处置步骤：',
+    '1. 打开车辆服务核对当前身份解析结果',
+    '2. 核对实时定位、轨迹证据和 RAW 证据',
+    '3. 完成后确认车辆服务状态恢复，问题不再命中当前告警',
+    `验收标准：${acceptanceCriteria(row)}`,
+    `实时定位：${appURL(buildAppHash({ page: 'realtime', keyword: lookup.key, protocol: row.protocol }))}`,
+    `轨迹证据：${appURL(buildAppHash({ page: 'history', keyword: lookup.key, protocol: row.protocol, filters: evidenceFilters }))}`,
+    `RAW证据：${appURL(buildAppHash({ page: 'history', keyword: lookup.key, protocol: row.protocol, filters: { tab: 'raw', ...evidenceFilters, includeFields: 'true' } }))}`,
+    `车辆服务：${appURL(buildAppHash({ page: 'detail', keyword: lookup.key, protocol: row.protocol }))}`,
+    `告警筛选：${qualityShareURL()}`
+  ].join('\n');
+}
+
 function priorityIssueDigestText(rows: PriorityIssueRow[], summary: QualitySummary) {
   const p0Count = rows.filter((row) => row.priority === 'P0').length;
   const p1Count = rows.filter((row) => row.priority === 'P1').length;
@@ -591,6 +649,7 @@ export function Quality({
                     <Button size="small" disabled={!lookup.key || !onOpenHistory} onClick={() => openIssueHistory(row)}>轨迹证据</Button>
                     <Button size="small" disabled={!lookup.key || !onOpenRaw} onClick={() => openIssueRaw(row)}>RAW证据</Button>
                     <Button size="small" onClick={() => copyText(row.notificationText || priorityIssueNotificationText(row), '告警通知')}>复制通知</Button>
+                    <Button size="small" onClick={() => copyText(priorityIssueTicketText(row), '处置工单')}>复制工单</Button>
                     <Button size="small" disabled={!lookup.key} onClick={() => onOpenVehicle(lookup.key, row.protocol)}>进入车辆服务</Button>
                   </Space>
                 );