feat(platform): add customer alert action queue

vehicle-data-platform/apps/web/src/pages/Quality.tsx

@@ -1447,6 +1447,47 @@ export function Quality({
       onClick: copyAlertRecoveryReceipt
     }
   ];
+  const focusEscalation = focusIssue ? escalationClock(focusIssue) : null;
+  const customerTodayQueueItems = [
+    {
+      label: '首要车辆',
+      value: focusIssue?.vehicleLabel || '暂无待处置',
+      detail: focusIssue
+        ? `${qualityProtocolLabel(focusIssue.protocol)} / ${qualityIssueLabel(focusIssue.issueType)} / ${focusIssue.actionLabel}`
+        : '当前没有进入优先队列的车辆，保持实时监控。',
+      color: focusIssue?.priority === 'P0' ? 'red' as const : focusIssue ? 'orange' as const : 'green' as const,
+      action: '车辆服务',
+      disabled: !focusIssue || !focusLookup?.key,
+      onClick: () => focusIssue && onOpenVehicle(focusLookup?.key ?? '', focusIssue.protocol)
+    },
+    {
+      label: 'SLA状态',
+      value: focusEscalation?.status || '暂无',
+      detail: focusEscalation ? `${focusEscalation.detail} / 截止 ${focusEscalation.deadline}` : '没有待升级告警。',
+      color: focusEscalation?.color || 'green' as const,
+      action: '复制交接',
+      disabled: false,
+      onClick: copyNotificationHandoff
+    },
+    {
+      label: '通知对象',
+      value: primaryPolicy?.target || '责任人待配置',
+      detail: primaryPolicy ? `${primaryPolicy.name} / ${primaryPolicy.channel}` : '需要配置客户通知对象、渠道和升级策略。',
+      color: primaryPolicy ? 'blue' as const : 'orange' as const,
+      action: '通知闭环',
+      disabled: false,
+      onClick: () => onOpenNotificationRules?.()
+    },
+    {
+      label: '恢复验收',
+      value: primaryPolicy?.acceptanceCriteria ? '有标准' : '待补充',
+      detail: primaryPolicy?.acceptanceCriteria || '车辆服务状态恢复，实时、轨迹、历史和里程证据可查询。',
+      color: primaryPolicy?.acceptanceCriteria ? 'green' as const : 'orange' as const,
+      action: '复制回执',
+      disabled: false,
+      onClick: copyAlertRecoveryReceipt
+    }
+  ];
 
   return (
     <div className="vp-page">
@@ -1487,6 +1528,35 @@ export function Quality({
           ))}
         </div>
       </section>
+      <section className="vp-alert-today-queue" aria-label="今日客户处置队列">
+        <div className="vp-alert-today-queue-summary">
+          <Space wrap>
+            <Tag color={customerDecision.color}>今日客户处置队列</Tag>
+            <Tag color={priorityP0Count > 0 ? 'red' : priorityP1Count > 0 ? 'orange' : 'green'}>
+              P0 {priorityP0Count.toLocaleString()} / P1 {priorityP1Count.toLocaleString()}
+            </Tag>
+            <Tag color={focusEscalation?.color || 'green'}>{focusEscalation?.status || '暂无升级'}</Tag>
+          </Space>
+          <strong>把待通知车辆压缩成客户能执行的首要动作：先处理 P0 焦点车，再按 SLA 升级、证据复核和恢复验收闭环。</strong>
+        </div>
+        <div className="vp-alert-today-queue-grid">
+          {customerTodayQueueItems.map((item) => (
+            <button
+              key={item.label}
+              type="button"
+              className="vp-alert-today-queue-item"
+              disabled={item.disabled}
+              onClick={item.onClick}
+              aria-label={`今日客户处置队列 ${item.label} ${item.value} ${item.action}`}
+            >
+              <Tag color={item.color}>{item.label}</Tag>
+              <strong>{item.value}</strong>
+              <span>{item.detail}</span>
+              <em>{item.action}</em>
+            </button>
+          ))}
+        </div>
+      </section>
       <section className="vp-alert-action-conclusion" aria-label="客户告警通知总控">
         <div className="vp-alert-action-conclusion-summary">
           <Space wrap>