feat(platform): add customer alert action queue

vehicle-data-platform/apps/web/src/pages/Quality.tsx

@@ -1447,6 +1447,47 @@ export function Quality({
       onClick: copyAlertRecoveryReceipt
     }
   ];
+  const focusEscalation = focusIssue ? escalationClock(focusIssue) : null;
+  const customerTodayQueueItems = [
+    {
+      label: '首要车辆',
+      value: focusIssue?.vehicleLabel || '暂无待处置',
+      detail: focusIssue
+        ? `${qualityProtocolLabel(focusIssue.protocol)} / ${qualityIssueLabel(focusIssue.issueType)} / ${focusIssue.actionLabel}`
+        : '当前没有进入优先队列的车辆，保持实时监控。',
+      color: focusIssue?.priority === 'P0' ? 'red' as const : focusIssue ? 'orange' as const : 'green' as const,
+      action: '车辆服务',
+      disabled: !focusIssue || !focusLookup?.key,
+      onClick: () => focusIssue && onOpenVehicle(focusLookup?.key ?? '', focusIssue.protocol)
+    },
+    {
+      label: 'SLA状态',
+      value: focusEscalation?.status || '暂无',
+      detail: focusEscalation ? `${focusEscalation.detail} / 截止 ${focusEscalation.deadline}` : '没有待升级告警。',
+      color: focusEscalation?.color || 'green' as const,
+      action: '复制交接',
+      disabled: false,
+      onClick: copyNotificationHandoff
+    },
+    {
+      label: '通知对象',
+      value: primaryPolicy?.target || '责任人待配置',
+      detail: primaryPolicy ? `${primaryPolicy.name} / ${primaryPolicy.channel}` : '需要配置客户通知对象、渠道和升级策略。',
+      color: primaryPolicy ? 'blue' as const : 'orange' as const,
+      action: '通知闭环',
+      disabled: false,
+      onClick: () => onOpenNotificationRules?.()
+    },
+    {
+      label: '恢复验收',
+      value: primaryPolicy?.acceptanceCriteria ? '有标准' : '待补充',
+      detail: primaryPolicy?.acceptanceCriteria || '车辆服务状态恢复，实时、轨迹、历史和里程证据可查询。',
+      color: primaryPolicy?.acceptanceCriteria ? 'green' as const : 'orange' as const,
+      action: '复制回执',
+      disabled: false,
+      onClick: copyAlertRecoveryReceipt
+    }
+  ];
 
   return (
     <div className="vp-page">
@@ -1487,6 +1528,35 @@ export function Quality({
           ))}
         </div>
       </section>
+      <section className="vp-alert-today-queue" aria-label="今日客户处置队列">
+        <div className="vp-alert-today-queue-summary">
+          <Space wrap>
+            <Tag color={customerDecision.color}>今日客户处置队列</Tag>
+            <Tag color={priorityP0Count > 0 ? 'red' : priorityP1Count > 0 ? 'orange' : 'green'}>
+              P0 {priorityP0Count.toLocaleString()} / P1 {priorityP1Count.toLocaleString()}
+            </Tag>
+            <Tag color={focusEscalation?.color || 'green'}>{focusEscalation?.status || '暂无升级'}</Tag>
+          </Space>
+          <strong>把待通知车辆压缩成客户能执行的首要动作：先处理 P0 焦点车，再按 SLA 升级、证据复核和恢复验收闭环。</strong>
+        </div>
+        <div className="vp-alert-today-queue-grid">
+          {customerTodayQueueItems.map((item) => (
+            <button
+              key={item.label}
+              type="button"
+              className="vp-alert-today-queue-item"
+              disabled={item.disabled}
+              onClick={item.onClick}
+              aria-label={`今日客户处置队列 ${item.label} ${item.value} ${item.action}`}
+            >
+              <Tag color={item.color}>{item.label}</Tag>
+              <strong>{item.value}</strong>
+              <span>{item.detail}</span>
+              <em>{item.action}</em>
+            </button>
+          ))}
+        </div>
+      </section>
       <section className="vp-alert-action-conclusion" aria-label="客户告警通知总控">
         <div className="vp-alert-action-conclusion-summary">
           <Space wrap>

vehicle-data-platform/apps/web/src/styles/global.css

@@ -8500,6 +8500,90 @@ button.vp-realtime-command-item:focus-visible {
   word-break: break-word;
 }
 
+.vp-alert-today-queue {
+  margin-bottom: 16px;
+  border: 1px solid rgba(37, 99, 235, 0.18);
+  border-radius: var(--vp-radius);
+  background: #fff;
+  display: grid;
+  grid-template-columns: minmax(280px, 0.44fr) minmax(0, 1.56fr);
+  overflow: hidden;
+  box-shadow: var(--vp-shadow-sm);
+}
+
+.vp-alert-today-queue-summary {
+  padding: 18px;
+  border-right: 1px solid var(--vp-border);
+  background: #eff6ff;
+  display: grid;
+  gap: 10px;
+  align-content: center;
+}
+
+.vp-alert-today-queue-summary strong {
+  color: var(--vp-text);
+  font-size: 18px;
+  line-height: 26px;
+  word-break: break-word;
+}
+
+.vp-alert-today-queue-grid {
+  padding: 14px;
+  display: grid;
+  grid-template-columns: repeat(4, minmax(0, 1fr));
+  gap: 10px;
+}
+
+.vp-alert-today-queue-item {
+  min-height: 138px;
+  padding: 12px;
+  border: 1px solid rgba(37, 99, 235, 0.16);
+  border-radius: 8px;
+  background: #fbfdff;
+  color: inherit;
+  cursor: pointer;
+  font: inherit;
+  text-align: left;
+  display: grid;
+  gap: 8px;
+  align-content: start;
+}
+
+.vp-alert-today-queue-item:hover,
+.vp-alert-today-queue-item:focus-visible {
+  border-color: rgba(37, 99, 235, 0.42);
+  background: #eff6ff;
+  box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.08);
+  outline: none;
+}
+
+.vp-alert-today-queue-item:disabled {
+  cursor: not-allowed;
+  opacity: 0.68;
+}
+
+.vp-alert-today-queue-item strong {
+  color: var(--vp-text);
+  font-size: 17px;
+  line-height: 24px;
+  font-weight: 800;
+  word-break: break-word;
+}
+
+.vp-alert-today-queue-item span {
+  color: var(--vp-text-muted);
+  font-size: 12px;
+  line-height: 18px;
+  word-break: break-word;
+}
+
+.vp-alert-today-queue-item em {
+  color: var(--vp-accent);
+  font-size: 12px;
+  font-style: normal;
+  font-weight: 700;
+}
+
 .vp-alert-action-conclusion {
   margin-top: 16px;
   margin-bottom: 16px;
@@ -15316,6 +15400,8 @@ button.vp-realtime-command-item:focus-visible {
   .vp-alert-flow,
   .vp-alert-closure-workbench,
   .vp-alert-closure-workbench-grid,
+  .vp-alert-today-queue,
+  .vp-alert-today-queue-grid,
   .vp-alert-action-conclusion,
   .vp-alert-action-conclusion-grid,
   .vp-alert-customer-service-desk,

vehicle-data-platform/apps/web/src/test/App.test.tsx

@@ -5044,6 +5044,12 @@ test('shows alert rule and notification policy workspace on quality page', async
   expect(screen.getByRole('button', { name: '客户告警闭环时间线 5 恢复验收 有标准 复制回执' })).toBeInTheDocument();
   expect(screen.getByText('客户告警闭环台')).toBeInTheDocument();
   expect(screen.getByText('先判断影响车辆，再通知责任人，随后打开实时、轨迹、原始记录完成处置，最后按恢复标准验收。')).toBeInTheDocument();
+  expect(screen.getByText('今日客户处置队列')).toBeInTheDocument();
+  expect(screen.getByText('把待通知车辆压缩成客户能执行的首要动作：先处理 P0 焦点车，再按 SLA 升级、证据复核和恢复验收闭环。')).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '今日客户处置队列 首要车辆 暂无待处置 车辆服务' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '今日客户处置队列 SLA状态 暂无 复制交接' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '今日客户处置队列 通知对象 接入运维 + 业务责任人 通知闭环' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '今日客户处置队列 恢复验收 有标准 复制回执' })).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '客户告警闭环台 1 影响车辆 3 辆' })).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '客户告警闭环台 2 通知升级 P0 实时中断' })).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '客户告警闭环台 3 处置证据 实时/轨迹/原始记录' })).toBeInTheDocument();
@@ -5227,6 +5233,12 @@ test('shows actionable priority queue on quality page', async () => {
   render(<App />);
 
   expect(await screen.findByText('处置优先队列')).toBeInTheDocument();
+  expect(screen.getByText('今日客户处置队列')).toBeInTheDocument();
+  expect(screen.getByText('把待通知车辆压缩成客户能执行的首要动作：先处理 P0 焦点车，再按 SLA 升级、证据复核和恢复验收闭环。')).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '今日客户处置队列 首要车辆 粤A优先1 / VIN-P0-001 车辆服务' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: /今日客户处置队列 SLA状态 .* 复制交接/ })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '今日客户处置队列 通知对象 接入运维 + 业务责任人 通知闭环' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '今日客户处置队列 恢复验收 有标准 复制回执' })).toBeInTheDocument();
   expect(screen.getByText('车辆风险处置任务板')).toBeInTheDocument();
   expect(screen.getAllByText('粤A优先1 / VIN-P0-001').length).toBeGreaterThan(0);
   expect(screen.getAllByText('实时确认').length).toBeGreaterThan(0);
@@ -6686,7 +6698,7 @@ test('quality page surfaces escalation clock for priority issues', async () => {
   render(<App />);
 
   expect(await screen.findByText('告警升级时钟')).toBeInTheDocument();
-  expect(await screen.findByText('超 SLA')).toBeInTheDocument();
+  await waitFor(() => expect(screen.getAllByText('超 SLA').length).toBeGreaterThan(0));
   expect(screen.getByText('SLA 正常')).toBeInTheDocument();
   expect(screen.getByText('VIN-QUALITY-OVERDUE')).toBeInTheDocument();
 });