feat(platform): refine customer alert evidence copy

vehicle-data-platform/apps/web/src/pages/Quality.tsx

@@ -67,7 +67,7 @@ const alertRuleTemplates = [
     level: 'P1',
     owner: '协议解析',
     trigger: '核心字段缺失导致定位、里程或统计不可用',
-    notify: '通知解析负责人核对字段映射和 RAW 样本',
+    notify: '通知解析负责人核对字段映射和原始记录样本',
     sla: '当日闭环'
   }
 ];
@@ -87,7 +87,7 @@ const notificationPolicies = [
     channel: '站内告警 / 每日汇总邮件',
     condition: '字段缺失、链路间断、容量风险',
     escalationMinutes: 120,
-    acceptanceCriteria: '核心字段恢复解析，影响车辆可通过 RAW 与历史证据复核'
+    acceptanceCriteria: '核心字段恢复解析，影响车辆可通过原始记录与历史证据复核'
   },
   {
     name: 'P2 趋势关注',
@@ -187,7 +187,7 @@ function qualityActionRecommendation(row: QualityIssueRow) {
     return {
       label: '核对解析字段',
       color: 'orange' as const,
-      detail: '字段缺失会影响统计和展示，优先核对解析映射和原始 RAW。'
+      detail: '字段缺失会影响统计和展示，优先核对解析映射和原始记录。'
     };
   }
   return {
@@ -317,7 +317,7 @@ function priorityIssueNotificationText(row: PriorityIssueRow) {
     `详情：${row.detail || '-'}`,
     `实时定位：${appURL(buildAppHash({ page: 'realtime', keyword: lookup.key, protocol: row.protocol }))}`,
     `轨迹证据：${appURL(buildAppHash({ page: 'history', keyword: lookup.key, protocol: row.protocol, filters: evidenceFilters }))}`,
-    `RAW证据：${appURL(buildAppHash({ page: 'history-query', keyword: lookup.key, protocol: row.protocol, filters: { tab: 'raw', ...evidenceFilters, includeFields: 'true' } }))}`,
+    `原始记录：${appURL(buildAppHash({ page: 'history-query', keyword: lookup.key, protocol: row.protocol, filters: { tab: 'raw', ...evidenceFilters, includeFields: 'true' } }))}`,
     `车辆服务：${appURL(buildAppHash({ page: 'detail', keyword: lookup.key, protocol: row.protocol }))}`,
     `告警筛选：${qualityShareURL()}`
   ].join('\n');
@@ -329,10 +329,10 @@ function alertRuleTemplate(issueType: string) {
 
 function acceptanceCriteria(row: PriorityIssueRow) {
   if (row.issueType === 'VIN_MISSING') {
-    return '车辆能解析到 VIN，实时/历史/RAW 证据可通过同一车辆服务查询';
+    return '车辆能解析到 VIN，实时、历史和原始记录可通过同一车辆服务查询';
   }
   if (row.issueType === 'NO_SOURCE') {
-    return '至少一个生产来源恢复在线，车辆实时状态、历史轨迹和 RAW 证据可查询';
+    return '至少一个生产来源恢复在线，车辆实时状态、历史轨迹和原始记录可查询';
   }
   if (row.issueType === 'LINK_GAP') {
     return '来源恢复连续上报，实时在线窗口和历史轨迹无异常断点';
@@ -369,12 +369,12 @@ function priorityIssueTicketText(row: PriorityIssueRow) {
     `处置说明：${row.actionDetail || '-'}`,
     '处置步骤：',
     '1. 打开车辆服务核对当前身份解析结果',
-    '2. 核对实时定位、轨迹证据和 RAW 证据',
+    '2. 核对实时定位、轨迹证据和原始记录',
     '3. 完成后确认车辆服务状态恢复，问题不再命中当前告警',
     `验收标准：${acceptanceCriteria(row)}`,
     `实时定位：${appURL(buildAppHash({ page: 'realtime', keyword: lookup.key, protocol: row.protocol }))}`,
     `轨迹证据：${appURL(buildAppHash({ page: 'history', keyword: lookup.key, protocol: row.protocol, filters: evidenceFilters }))}`,
-    `RAW证据：${appURL(buildAppHash({ page: 'history-query', keyword: lookup.key, protocol: row.protocol, filters: { tab: 'raw', ...evidenceFilters, includeFields: 'true' } }))}`,
+    `原始记录：${appURL(buildAppHash({ page: 'history-query', keyword: lookup.key, protocol: row.protocol, filters: { tab: 'raw', ...evidenceFilters, includeFields: 'true' } }))}`,
     `车辆服务：${appURL(buildAppHash({ page: 'detail', keyword: lookup.key, protocol: row.protocol }))}`,
     `告警筛选：${qualityShareURL()}`
   ].join('\n');
@@ -402,7 +402,7 @@ function priorityIssueEvidencePackageText(row: PriorityIssueRow) {
     `验收标准：${acceptanceCriteria(row)}`,
     `实时定位：${appURL(buildAppHash({ page: 'realtime', keyword: lookup.key, protocol: row.protocol }))}`,
     `轨迹回放：${appURL(buildAppHash({ page: 'history', keyword: lookup.key, protocol: row.protocol, filters: evidenceFilters }))}`,
-    `RAW证据：${appURL(buildAppHash({ page: 'history-query', keyword: lookup.key, protocol: row.protocol, filters: { tab: 'raw', ...evidenceFilters, includeFields: 'true' } }))}`,
+    `原始记录：${appURL(buildAppHash({ page: 'history-query', keyword: lookup.key, protocol: row.protocol, filters: { tab: 'raw', ...evidenceFilters, includeFields: 'true' } }))}`,
     `里程复核：${appURL(buildAppHash({ page: 'mileage', keyword: lookup.key, protocol: row.protocol, filters: evidenceFilters }))}`,
     `车辆服务：${appURL(buildAppHash({ page: 'detail', keyword: lookup.key, protocol: row.protocol }))}`,
     `告警筛选：${qualityShareURL()}`
@@ -580,7 +580,7 @@ function notificationHandoffText({
         `   详情：${row.detail || '-'}`,
         `   实时：${appURL(buildAppHash({ page: 'realtime', keyword: lookup.key, protocol: row.protocol }))}`,
         `   轨迹：${appURL(buildAppHash({ page: 'history', keyword: lookup.key, protocol: row.protocol, filters: evidenceFilters }))}`,
-        `   RAW：${appURL(buildAppHash({ page: 'history-query', keyword: lookup.key, protocol: row.protocol, filters: { tab: 'raw', ...evidenceFilters, includeFields: 'true' } }))}`,
+        `   原始记录：${appURL(buildAppHash({ page: 'history-query', keyword: lookup.key, protocol: row.protocol, filters: { tab: 'raw', ...evidenceFilters, includeFields: 'true' } }))}`,
         `   车辆服务：${appURL(buildAppHash({ page: 'detail', keyword: lookup.key, protocol: row.protocol }))}`
       ].join('\n');
     })
@@ -593,7 +593,7 @@ function notificationHandoffText({
     `优先级：P0 ${p0Rows.length.toLocaleString()} 条 / P1 ${p1Rows.length.toLocaleString()} 条`,
     `活跃规则：${activeRules.length.toLocaleString()} 类${activeRules.length > 0 ? `（${activeRules.map((row) => `${row.level} ${row.title || qualityIssueLabel(row.issueType)} ${row.count}`).join('；')}）` : ''}`,
     primaryPolicy ? `主通知策略：${[primaryPolicy.name, primaryPolicy.target, primaryPolicy.channel, formatEscalationMinutes(primaryPolicy.escalationMinutes)].filter(Boolean).join(' / ')}` : '主通知策略：-',
-    primaryPolicy?.acceptanceCriteria ? `统一验收：${primaryPolicy.acceptanceCriteria}` : '统一验收：车辆服务状态恢复，实时、轨迹、RAW 证据可查询',
+    primaryPolicy?.acceptanceCriteria ? `统一验收：${primaryPolicy.acceptanceCriteria}` : '统一验收：车辆服务状态恢复，实时、轨迹和原始记录可查询',
     '',
     '待通知车辆：',
     ...issueLines,
@@ -708,7 +708,7 @@ function alertCustomerDecisionText({
     '客户处置路径：',
     '1. 先确认影响车辆和 P0/P1 数量。',
     '2. P0 立即通知责任团队，超过 SLA 自动升级。',
-    '3. 每辆焦点车都要打开实时、轨迹、RAW、里程证据闭环。',
+    '3. 每辆焦点车都要打开实时、轨迹、原始记录、里程证据闭环。',
     '4. 恢复后确认告警不再命中，并保留交接包。',
     '',
     `告警事件：${qualityShareURL()}`,
@@ -1031,7 +1031,7 @@ export function Quality({
               },
               {
                 label: '证据闭环',
-                value: '实时/轨迹/RAW/里程',
+                value: '实时/轨迹/原始/里程',
                 detail: '所有通知都必须回到车辆证据，不只停留在来源或链路指标。',
                 color: 'blue' as const,
                 action: '交接包',
@@ -1067,7 +1067,7 @@ export function Quality({
             </Space>
             <strong>{issueVehicleCount.toLocaleString()} 辆车受影响</strong>
             <span>
-              告警中心面向客户处置：先判断影响车辆和优先级，再通知责任团队，并用实时、轨迹、RAW、里程证据闭环。
+              告警中心面向客户处置：先判断影响车辆和优先级，再通知责任团队，并用实时、轨迹、原始记录、里程证据闭环。
             </span>
             <Space wrap>
               <Button size="small" theme="solid" type="primary" disabled={priorityRows.length === 0} onClick={copyNotificationHandoff}>复制中心交接包</Button>
@@ -1147,7 +1147,7 @@ export function Quality({
             <strong>{focusIssue?.vehicleLabel || '暂无优先车辆'}</strong>
             <span>
               {focusIssue
-                ? `${focusIssue.actionLabel}：${focusIssue.actionDetail || focusIssue.detail || '请结合实时、轨迹、RAW 和里程证据闭环。'}`
+                ? `${focusIssue.actionLabel}：${focusIssue.actionDetail || focusIssue.detail || '请结合实时、轨迹、原始记录和里程证据闭环。'}`
                 : '当前没有进入优先队列的车辆，保持实时监控并定期复核告警规则。'}
             </span>
             <Space wrap>
@@ -1190,9 +1190,9 @@ export function Quality({
               },
               {
                 label: '原始证据',
-                value: focusIssue ? '查RAW' : '待命',
+                value: focusIssue ? '查原始' : '待命',
                 detail: '保留原始帧和解析字段，给平台、客户和研发确认责任边界。',
-                action: 'RAW证据',
+                action: '原始记录',
                 color: focusIssue ? 'blue' as const : 'grey' as const,
                 disabled: !focusIssue || !focusLookup?.key || !onOpenRaw,
                 onClick: () => focusIssue && openIssueRaw(focusIssue)
@@ -1357,7 +1357,7 @@ export function Quality({
                   <Space spacing={4} wrap>
                     <Button size="small" disabled={!lookup.key || !onOpenRealtime} onClick={() => openIssueRealtime(row)}>实时定位</Button>
                     <Button size="small" disabled={!lookup.key || !onOpenHistory} onClick={() => openIssueHistory(row)}>轨迹证据</Button>
-                    <Button size="small" disabled={!lookup.key || !onOpenRaw} onClick={() => openIssueRaw(row)}>RAW证据</Button>
+                    <Button size="small" disabled={!lookup.key || !onOpenRaw} onClick={() => openIssueRaw(row)}>原始记录</Button>
                     <Button size="small" onClick={() => copyText(row.notificationText || priorityIssueNotificationText(row), '告警通知')}>复制通知</Button>
                     <Button size="small" onClick={() => copyText(priorityIssueEvidencePackageText(row), '告警证据包')}>复制证据包</Button>
                     <Button size="small" onClick={() => copyText(priorityIssueTicketText(row), '处置工单')}>复制工单</Button>
@@ -1566,7 +1566,7 @@ export function Quality({
                     <Button size="small" icon={<IconCopy />} onClick={() => copyText(row.sourceEndpoint, '来源')}>来源</Button>
                     <Button size="small" disabled={!lookup.key || !onOpenRealtime} onClick={() => openIssueRealtime(row)}>实时状态</Button>
                     <Button size="small" disabled={!lookup.key || !onOpenHistory} onClick={() => openIssueHistory(row)}>核对历史</Button>
-                    <Button size="small" disabled={!lookup.key || !onOpenRaw} onClick={() => openIssueRaw(row)}>核对 RAW</Button>
+                    <Button size="small" disabled={!lookup.key || !onOpenRaw} onClick={() => openIssueRaw(row)}>核对原始</Button>
                     <Button size="small" disabled={!lookup.key || !onOpenMileage} onClick={() => openIssueMileage(row)}>核对里程</Button>
                     <Button size="small" onClick={() => copyText(priorityIssueNotificationText(priorityIssueFromRow(row)), '告警通知')}>复制通知</Button>
                     <Button size="small" onClick={() => copyText(priorityIssueEvidencePackageText(priorityIssueFromRow(row)), '告警证据包')}>复制证据包</Button>