feat(platform): add customer alert command center

vehicle-data-platform/apps/web/src/pages/Quality.tsx

@@ -764,6 +764,55 @@ function alertRecoveryReceiptText({
   ].join('\n');
 }
 
+function alertNotificationCommandText({
+  summary,
+  priorityRows,
+  primaryPolicy,
+  filters,
+  platformRelease
+}: {
+  summary: QualitySummary;
+  priorityRows: PriorityIssueRow[];
+  primaryPolicy?: QualityNotificationPolicy;
+  filters: Record<string, string>;
+  platformRelease?: string;
+}) {
+  const release = platformRelease?.trim();
+  const p0Rows = priorityRows.filter((row) => row.priority === 'P0');
+  const p1Rows = priorityRows.filter((row) => row.priority === 'P1');
+  const focusIssue = priorityRows[0];
+  const focusLookup = focusIssue ? qualityIssueVehicleLookup(focusIssue) : undefined;
+  const filterLines = [
+    filters.keyword ? `关键词=${filters.keyword}` : '',
+    filters.protocol ? `数据来源=${qualityProtocolLabel(filters.protocol)}` : '',
+    filters.issueType ? `问题类型=${qualityIssueLabel(filters.issueType)}` : ''
+  ].filter(Boolean);
+  const primaryPolicyLine = primaryPolicy
+    ? [primaryPolicy.name, primaryPolicy.target, primaryPolicy.channel, formatEscalationMinutes(primaryPolicy.escalationMinutes)].filter(Boolean).join(' / ')
+    : '-';
+  const evidenceKeyword = focusLookup?.key || filters.keyword || '';
+  const evidenceProtocol = focusIssue?.protocol || filters.protocol;
+  return [
+    '【客户告警通知总控包】',
+    ...(release ? [`运行版本：${release}`] : []),
+    `当前筛选：${filterLines.length > 0 ? filterLines.join('；') : '全部告警'}`,
+    '服务链路：影响车辆 -> 通知对象 -> SLA升级 -> 证据闭环 -> 恢复验收',
+    `影响范围：${Number(summary.issueVehicleCount ?? 0).toLocaleString()} 辆 / ${Number(summary.issueRecordCount ?? 0).toLocaleString()} 条`,
+    `优先级：P0 ${p0Rows.length.toLocaleString()} / P1 ${p1Rows.length.toLocaleString()}`,
+    `主通知策略：${primaryPolicyLine}`,
+    `恢复验收：${primaryPolicy?.acceptanceCriteria || '车辆服务状态恢复，实时、轨迹、历史和里程证据可查询。'}`,
+    `焦点车辆：${focusIssue ? focusIssue.vehicleLabel : '-'}`,
+    focusIssue ? `焦点问题：${qualityProtocolLabel(focusIssue.protocol)} / ${qualityIssueLabel(focusIssue.issueType)} / ${focusIssue.actionLabel}` : '',
+    '',
+    `告警事件：${qualityShareURL()}`,
+    `通知闭环：${appURL(buildAppHash({ page: 'notification-rules' }))}`,
+    `实时监控：${appURL(buildAppHash({ page: 'realtime', keyword: evidenceKeyword, protocol: evidenceProtocol }))}`,
+    `轨迹证据：${appURL(buildAppHash({ page: 'history', keyword: evidenceKeyword, protocol: evidenceProtocol }))}`,
+    `原始记录：${appURL(buildAppHash({ page: 'history-query', keyword: evidenceKeyword, protocol: evidenceProtocol, filters: { tab: 'raw', includeFields: 'true' } }))}`,
+    `车辆服务：${appURL(buildAppHash({ page: 'detail', keyword: evidenceKeyword, protocol: evidenceProtocol }))}`
+  ].filter(Boolean).join('\n');
+}
+
 async function copyText(value: string, label: string) {
   const text = value.trim();
   if (!text) {
@@ -1072,6 +1121,53 @@ export function Quality({
       platformRelease: health?.runtime?.platformRelease
     }), '客户告警恢复验收回执');
   };
+  const copyAlertNotificationCommand = () => {
+    copyText(alertNotificationCommandText({
+      summary: notificationPlan?.summary ?? summary,
+      priorityRows,
+      primaryPolicy,
+      filters,
+      platformRelease: health?.runtime?.platformRelease
+    }), '客户告警通知总控包');
+  };
+  const alertNotificationCommandItems = [
+    {
+      label: '影响车辆',
+      value: `${issueVehicleCount.toLocaleString()} 辆`,
+      detail: `${issueRecordCount.toLocaleString()} 条告警记录，先判断实时、轨迹、里程和历史导出是否受影响。`,
+      color: issueVehicleCount > 0 ? 'orange' as const : 'green' as const,
+      action: '复制影响',
+      disabled: false,
+      onClick: () => copyBusinessImpact()
+    },
+    {
+      label: '通知对象',
+      value: primaryPolicy?.target || '责任人待配置',
+      detail: primaryPolicy ? `${primaryPolicy.name} / ${primaryPolicy.channel}` : '需要配置客户通知对象、渠道和升级策略。',
+      color: primaryPolicy ? 'blue' as const : 'orange' as const,
+      action: '复制通知',
+      disabled: priorityRows.length === 0,
+      onClick: () => copyPriorityDigest()
+    },
+    {
+      label: 'SLA升级',
+      value: formatEscalationMinutes(primaryPolicy?.escalationMinutes) || '未配置',
+      detail: primaryPolicy?.condition || '按 P0/P1 告警规则决定是否升级。',
+      color: primaryPolicy ? customerDecision.color : 'orange' as const,
+      action: '通知闭环',
+      disabled: false,
+      onClick: () => onOpenNotificationRules?.()
+    },
+    {
+      label: '恢复验收',
+      value: primaryPolicy?.acceptanceCriteria ? '有标准' : '待补充',
+      detail: primaryPolicy?.acceptanceCriteria || '车辆服务状态恢复，实时、轨迹、历史和里程证据可查询。',
+      color: primaryPolicy?.acceptanceCriteria ? 'green' as const : 'orange' as const,
+      action: '复制回执',
+      disabled: false,
+      onClick: () => copyAlertRecoveryReceipt()
+    }
+  ];
   const alertRecoveryAcceptanceItems = [
     {
       label: '实时恢复',
@@ -1268,6 +1364,41 @@ export function Quality({
   return (
     <div className="vp-page">
       <PageHeader title="告警事件" description="围绕车辆服务沉淀断链、VIN 缺失、字段缺失和链路健康事件，并形成通知闭环" />
+      <section className="vp-alert-action-conclusion" aria-label="客户告警通知总控">
+        <div className="vp-alert-action-conclusion-summary">
+          <Space wrap>
+            <Tag color={customerDecision.color}>客户告警通知总控</Tag>
+            <Tag color={priorityP0Count > 0 ? 'red' : priorityP1Count > 0 ? 'orange' : 'green'}>
+              P0 {priorityP0Count.toLocaleString()} / P1 {priorityP1Count.toLocaleString()}
+            </Tag>
+            <Tag color={primaryPolicy ? 'blue' : 'orange'}>{primaryPolicy?.target || '责任人待配置'}</Tag>
+          </Space>
+          <strong>把影响车辆、通知对象、SLA升级、证据闭环和恢复验收收敛成客户可执行的告警服务链路。</strong>
+          <Space wrap>
+            <Button size="small" theme="solid" type="primary" icon={<IconCopy />} onClick={copyAlertNotificationCommand}>
+              复制告警总控包
+            </Button>
+            {onOpenNotificationRules ? <Button size="small" onClick={onOpenNotificationRules}>通知闭环</Button> : null}
+          </Space>
+        </div>
+        <div className="vp-alert-action-conclusion-grid">
+          {alertNotificationCommandItems.map((item) => (
+            <button
+              key={item.label}
+              type="button"
+              className="vp-alert-action-conclusion-item"
+              disabled={item.disabled}
+              onClick={item.onClick}
+              aria-label={`客户告警通知总控 ${item.label} ${item.value} ${item.action}`}
+            >
+              <Tag color={item.color}>{item.label}</Tag>
+              <strong>{item.value}</strong>
+              <span>{item.detail}</span>
+              <em>{item.action}</em>
+            </button>
+          ))}
+        </div>
+      </section>
       <section className="vp-alert-action-conclusion" aria-label="告警处置结论栏">
         <div className="vp-alert-action-conclusion-summary">
           <Space wrap>

vehicle-data-platform/apps/web/src/test/App.test.tsx

@@ -12493,6 +12493,11 @@ test('loads realtime vehicles from shareable source filter hash', async () => {
 
 test('opens realtime status from quality issue row with source evidence', async () => {
   window.history.replaceState(null, '', '/#/alert-events');
+  const writeText = vi.fn(() => Promise.resolve());
+  Object.defineProperty(navigator, 'clipboard', {
+    configurable: true,
+    value: { writeText }
+  });
   vi.spyOn(globalThis, 'fetch').mockImplementation(async (input) => {
     const path = String(input);
     if (path.includes('/api/ops/health')) {
@@ -12570,6 +12575,13 @@ test('opens realtime status from quality issue row with source evidence', async
   render(<App />);
 
   expect(await screen.findByText('13307795425')).toBeInTheDocument();
+  expect(screen.getByText('客户告警通知总控')).toBeInTheDocument();
+  expect(screen.getByText('把影响车辆、通知对象、SLA升级、证据闭环和恢复验收收敛成客户可执行的告警服务链路。')).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户告警通知总控 影响车辆 1 辆 复制影响' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户告警通知总控 通知对象 接入运维 + 业务责任人 复制通知' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户告警通知总控 SLA升级 30 分钟升级 通知闭环' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户告警通知总控 恢复验收 有标准 复制回执' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: /复制告警总控包/ })).toBeInTheDocument();
   expect(screen.getByText('告警处置结论栏')).toBeInTheDocument();
   expect(screen.getByText('先判断客户受影响车辆，再确认通知、SLA、证据和恢复回执，避免告警停留在技术表格里。')).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '告警处置结论栏 影响范围 1 辆 复制影响' })).toBeInTheDocument();
@@ -12584,6 +12596,16 @@ test('opens realtime status from quality issue row with source evidence', async
   expect(screen.getByRole('button', { name: '客户告警服务台 焦点车辆 粤AG18312 / 13307795425 车辆服务' })).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '客户告警服务台 证据闭环 可复核 复制交接' })).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '客户告警服务台 恢复验收 有标准 复制回执' })).toBeInTheDocument();
+  fireEvent.click(screen.getByRole('button', { name: /复制告警总控包/ }));
+  await waitFor(() => {
+    expect(writeText).toHaveBeenCalledWith(expect.stringContaining('【客户告警通知总控包】'));
+  });
+  expect(writeText).toHaveBeenCalledWith(expect.stringContaining('服务链路：影响车辆 -> 通知对象 -> SLA升级 -> 证据闭环 -> 恢复验收'));
+  expect(writeText).toHaveBeenCalledWith(expect.stringContaining('影响范围：1 辆 / 1 条'));
+  expect(writeText).toHaveBeenCalledWith(expect.stringContaining('优先级：P0 1 / P1 0'));
+  expect(writeText).toHaveBeenCalledWith(expect.stringContaining('主通知策略：P0 实时中断 / 接入运维 + 业务责任人 / 站内告警 / 邮件 / 企业微信 / 30 分钟升级'));
+  expect(writeText).toHaveBeenCalledWith(expect.stringContaining('焦点车辆：粤AG18312 / 13307795425'));
+  expect(writeText).toHaveBeenCalledWith(expect.stringContaining('通知闭环：http://localhost:3000/#/notification-rules'));
   fireEvent.click(screen.getAllByRole('button', { name: '实时状态' })[0]);
 
   await waitFor(() => {