feat(platform): add customer realtime command center

vehicle-data-platform/apps/web/src/pages/Realtime.tsx

@@ -1428,6 +1428,67 @@ export function Realtime({
       disabled: rows.length === 0
     }
   ];
+  const realtimeSourceEvidenceText = (() => {
+    const protocols: string[] = [];
+    rows.forEach((row) => {
+      const rowProtocols = row.protocols?.length ? row.protocols : row.primaryProtocol ? [row.primaryProtocol] : [];
+      rowProtocols.forEach((protocol) => {
+        if (protocol && !protocols.includes(protocol)) {
+          protocols.push(protocol);
+        }
+      });
+    });
+    return protocols.length > 0 ? protocols.join(' / ') : '暂无来源证据';
+  })();
+  const realtimeCustomerCommandItems = [
+    {
+      label: '实时地图',
+      value: `${locatedCount.toLocaleString()} 有定位`,
+      detail: '先回答客户车辆在哪里，定位无效车辆进入异常队列。',
+      action: '打开地图',
+      color: locatedCount > 0 ? 'blue' as const : 'orange' as const,
+      disabled: false,
+      onClick: () => {
+        window.location.hash = buildAppHash({ page: 'map', protocol: filters.protocol, filters });
+      }
+    },
+    {
+      label: '在线车辆',
+      value: `${onlineCount.toLocaleString()} 在线`,
+      detail: `${(rows.length - onlineCount).toLocaleString()} 辆离线，优先确认当前可服务车辆。`,
+      action: '只看在线',
+      color: onlineCount > 0 ? 'green' as const : 'orange' as const,
+      disabled: false,
+      onClick: () => applyFilters({ ...filters, online: 'online' })
+    },
+    {
+      label: '异常车辆',
+      value: `${mapAttentionRows.length.toLocaleString()} 关注`,
+      detail: mapAttentionRows[0] ? `${mapAttentionRows[0].plate || mapAttentionRows[0].vin}：${realtimeIssueLabels(mapAttentionRows[0]).join('；')}` : '当前没有明显离线、超时或坐标异常车辆。',
+      action: '关注异常',
+      color: mapAttentionRows.length > 0 ? 'orange' as const : 'green' as const,
+      disabled: false,
+      onClick: () => applyFilters({ ...filters, serviceStatus: 'degraded' })
+    },
+    {
+      label: '轨迹复盘',
+      value: selectedMapRow?.plate || selectedMapRow?.vin || '未选车',
+      detail: selectedMapRow ? '围绕选中车辆回放轨迹、核对里程和异常时间窗。' : '先从地图或表格选择一辆车。',
+      action: '轨迹回放',
+      color: selectedMapRow ? 'blue' as const : 'grey' as const,
+      disabled: !selectedMapRow || !canOpenVehicle(selectedMapRow.vin),
+      onClick: () => selectedMapRow && onOpenHistory?.(selectedMapRow.vin, selectedVehicleProtocol)
+    },
+    {
+      label: '导出交付',
+      value: `${rows.length.toLocaleString()} 当前页`,
+      detail: '导出车辆在线、位置、速度、SOC、里程和状态证据。',
+      action: '导出CSV',
+      color: rows.length > 0 ? 'blue' as const : 'grey' as const,
+      disabled: rows.length === 0,
+      onClick: exportRealtime
+    }
+  ];
   const realtimeSingleVehicleItems = [
     {
       label: '车辆服务',
@@ -2119,6 +2180,36 @@ export function Realtime({
   return (
     <div className="vp-page">
       <PageHeader title={title} description={description} />
+      <section className="vp-realtime-command-center" aria-label="客户实时监控总控台">
+        <div className="vp-realtime-command-center-copy">
+          <Space wrap>
+            <Tag color="blue">客户实时监控总控台</Tag>
+            <Tag color={amapConfigured ? 'green' : 'orange'}>{amapConfigured ? '地图可用' : '坐标预览'}</Tag>
+            <Tag color={mapAttentionRows.length > 0 ? 'orange' : 'green'}>{mapAttentionRows.length.toLocaleString()} 关注</Tag>
+          </Space>
+          <Typography.Title heading={5} style={{ margin: 0 }}>实时页先回答客户能不能看到车、车辆在哪里、哪些车辆异常，再进入轨迹、统计、导出和告警。</Typography.Title>
+          <Typography.Text type="secondary">
+            来源证据仅用于可信度判断：{realtimeSourceEvidenceText}
+          </Typography.Text>
+        </div>
+        <div className="vp-realtime-command-center-grid">
+          {realtimeCustomerCommandItems.map((item) => (
+            <button
+              key={item.label}
+              type="button"
+              className="vp-realtime-command-center-item"
+              disabled={item.disabled}
+              onClick={item.onClick}
+              aria-label={`客户实时监控总控台 ${item.label} ${item.value} ${item.action}`}
+            >
+              <Tag color={item.color}>{item.label}</Tag>
+              <strong>{item.value}</strong>
+              <span>{item.detail}</span>
+              <em>{item.action}</em>
+            </button>
+          ))}
+        </div>
+      </section>
       <Card bordered className="vp-realtime-customer-board" bodyStyle={{ padding: 0 }}>
         <div className="vp-realtime-customer-summary">
           <Space wrap>