diff --git a/vehicle-data-platform/apps/web/src/pages/Realtime.tsx b/vehicle-data-platform/apps/web/src/pages/Realtime.tsx
index 07e3b064..fff84303 100644
--- a/vehicle-data-platform/apps/web/src/pages/Realtime.tsx
+++ b/vehicle-data-platform/apps/web/src/pages/Realtime.tsx
@@ -1428,6 +1428,67 @@ export function Realtime({
       disabled: rows.length === 0
     }
   ];
+  const realtimeSourceEvidenceText = (() => {
+    const protocols: string[] = [];
+    rows.forEach((row) => {
+      const rowProtocols = row.protocols?.length ? row.protocols : row.primaryProtocol ? [row.primaryProtocol] : [];
+      rowProtocols.forEach((protocol) => {
+        if (protocol && !protocols.includes(protocol)) {
+          protocols.push(protocol);
+        }
+      });
+    });
+    return protocols.length > 0 ? protocols.join(' / ') : '暂无来源证据';
+  })();
+  const realtimeCustomerCommandItems = [
+    {
+      label: '实时地图',
+      value: `${locatedCount.toLocaleString()} 有定位`,
+      detail: '先回答客户车辆在哪里，定位无效车辆进入异常队列。',
+      action: '打开地图',
+      color: locatedCount > 0 ? 'blue' as const : 'orange' as const,
+      disabled: false,
+      onClick: () => {
+        window.location.hash = buildAppHash({ page: 'map', protocol: filters.protocol, filters });
+      }
+    },
+    {
+      label: '在线车辆',
+      value: `${onlineCount.toLocaleString()} 在线`,
+      detail: `${(rows.length - onlineCount).toLocaleString()} 辆离线，优先确认当前可服务车辆。`,
+      action: '只看在线',
+      color: onlineCount > 0 ? 'green' as const : 'orange' as const,
+      disabled: false,
+      onClick: () => applyFilters({ ...filters, online: 'online' })
+    },
+    {
+      label: '异常车辆',
+      value: `${mapAttentionRows.length.toLocaleString()} 关注`,
+      detail: mapAttentionRows[0] ? `${mapAttentionRows[0].plate || mapAttentionRows[0].vin}：${realtimeIssueLabels(mapAttentionRows[0]).join('；')}` : '当前没有明显离线、超时或坐标异常车辆。',
+      action: '关注异常',
+      color: mapAttentionRows.length > 0 ? 'orange' as const : 'green' as const,
+      disabled: false,
+      onClick: () => applyFilters({ ...filters, serviceStatus: 'degraded' })
+    },
+    {
+      label: '轨迹复盘',
+      value: selectedMapRow?.plate || selectedMapRow?.vin || '未选车',
+      detail: selectedMapRow ? '围绕选中车辆回放轨迹、核对里程和异常时间窗。' : '先从地图或表格选择一辆车。',
+      action: '轨迹回放',
+      color: selectedMapRow ? 'blue' as const : 'grey' as const,
+      disabled: !selectedMapRow || !canOpenVehicle(selectedMapRow.vin),
+      onClick: () => selectedMapRow && onOpenHistory?.(selectedMapRow.vin, selectedVehicleProtocol)
+    },
+    {
+      label: '导出交付',
+      value: `${rows.length.toLocaleString()} 当前页`,
+      detail: '导出车辆在线、位置、速度、SOC、里程和状态证据。',
+      action: '导出CSV',
+      color: rows.length > 0 ? 'blue' as const : 'grey' as const,
+      disabled: rows.length === 0,
+      onClick: exportRealtime
+    }
+  ];
   const realtimeSingleVehicleItems = [
     {
       label: '车辆服务',
@@ -2119,6 +2180,36 @@ export function Realtime({
   return (
     <div className="vp-page">
       <PageHeader title={title} description={description} />
+      <section className="vp-realtime-command-center" aria-label="客户实时监控总控台">
+        <div className="vp-realtime-command-center-copy">
+          <Space wrap>
+            <Tag color="blue">客户实时监控总控台</Tag>
+            <Tag color={amapConfigured ? 'green' : 'orange'}>{amapConfigured ? '地图可用' : '坐标预览'}</Tag>
+            <Tag color={mapAttentionRows.length > 0 ? 'orange' : 'green'}>{mapAttentionRows.length.toLocaleString()} 关注</Tag>
+          </Space>
+          <Typography.Title heading={5} style={{ margin: 0 }}>实时页先回答客户能不能看到车、车辆在哪里、哪些车辆异常，再进入轨迹、统计、导出和告警。</Typography.Title>
+          <Typography.Text type="secondary">
+            来源证据仅用于可信度判断：{realtimeSourceEvidenceText}
+          </Typography.Text>
+        </div>
+        <div className="vp-realtime-command-center-grid">
+          {realtimeCustomerCommandItems.map((item) => (
+            <button
+              key={item.label}
+              type="button"
+              className="vp-realtime-command-center-item"
+              disabled={item.disabled}
+              onClick={item.onClick}
+              aria-label={`客户实时监控总控台 ${item.label} ${item.value} ${item.action}`}
+            >
+              <Tag color={item.color}>{item.label}</Tag>
+              <strong>{item.value}</strong>
+              <span>{item.detail}</span>
+              <em>{item.action}</em>
+            </button>
+          ))}
+        </div>
+      </section>
       <Card bordered className="vp-realtime-customer-board" bodyStyle={{ padding: 0 }}>
         <div className="vp-realtime-customer-summary">
           <Space wrap>
diff --git a/vehicle-data-platform/apps/web/src/styles/global.css b/vehicle-data-platform/apps/web/src/styles/global.css
index 47c2341b..8e069ae6 100644
--- a/vehicle-data-platform/apps/web/src/styles/global.css
+++ b/vehicle-data-platform/apps/web/src/styles/global.css
@@ -2295,6 +2295,89 @@ body {
   gap: 8px;
 }
 
+.vp-realtime-command-center {
+  margin-bottom: 16px;
+  border: 1px solid rgba(22, 100, 255, 0.16);
+  border-radius: var(--vp-radius);
+  background: #ffffff;
+  display: grid;
+  grid-template-columns: minmax(280px, 0.56fr) minmax(0, 1.44fr);
+  overflow: hidden;
+}
+
+.vp-realtime-command-center-copy {
+  padding: 18px;
+  border-right: 1px solid var(--vp-border);
+  background: #f8fbff;
+  display: grid;
+  gap: 10px;
+  align-content: center;
+}
+
+.vp-realtime-command-center-copy .semi-typography {
+  line-height: 24px;
+}
+
+.vp-realtime-command-center-grid {
+  padding: 14px;
+  display: grid;
+  grid-template-columns: repeat(5, minmax(0, 1fr));
+  gap: 10px;
+}
+
+.vp-realtime-command-center-item {
+  min-height: 132px;
+  padding: 12px;
+  border: 1px solid var(--vp-border);
+  border-radius: 8px;
+  background: #fbfcff;
+  color: inherit;
+  cursor: pointer;
+  font: inherit;
+  text-align: left;
+  display: grid;
+  gap: 8px;
+  align-content: start;
+  transition: border-color 0.16s ease, box-shadow 0.16s ease, background 0.16s ease;
+}
+
+.vp-realtime-command-center-item:hover,
+.vp-realtime-command-center-item:focus-visible {
+  border-color: rgba(22, 100, 255, 0.42);
+  background: #f5f9ff;
+  box-shadow: 0 0 0 3px rgba(22, 100, 255, 0.08);
+  outline: none;
+}
+
+.vp-realtime-command-center-item:disabled {
+  cursor: not-allowed;
+  opacity: 0.58;
+}
+
+.vp-realtime-command-center-item strong {
+  color: var(--vp-text);
+  font-size: 18px;
+  line-height: 24px;
+  font-weight: 700;
+  word-break: break-word;
+}
+
+.vp-realtime-command-center-item span {
+  color: var(--vp-text-muted);
+  font-size: 12px;
+  line-height: 18px;
+  word-break: break-word;
+}
+
+.vp-realtime-command-center-item em {
+  align-self: end;
+  color: var(--vp-primary);
+  font-size: 12px;
+  font-style: normal;
+  font-weight: 700;
+  line-height: 18px;
+}
+
 .vp-realtime-customer-board {
   margin-bottom: 16px;
   overflow: hidden;
@@ -9145,6 +9228,8 @@ button.vp-realtime-command-item:focus-visible {
   .vp-time-audit-grid,
   .vp-time-delivery-strip,
   .vp-time-delivery-grid,
+  .vp-realtime-command-center,
+  .vp-realtime-command-center-grid,
   .vp-realtime-customer-board .semi-card-body,
   .vp-realtime-question-board,
   .vp-realtime-question-grid,
diff --git a/vehicle-data-platform/apps/web/src/test/App.test.tsx b/vehicle-data-platform/apps/web/src/test/App.test.tsx
index 03d1922e..2c0c0b7e 100644
--- a/vehicle-data-platform/apps/web/src/test/App.test.tsx
+++ b/vehicle-data-platform/apps/web/src/test/App.test.tsx
@@ -9673,6 +9673,136 @@ test('shows canonical service status in realtime vehicles', async () => {
   expect(screen.getAllByText('数据通道不完整').length).toBeGreaterThan(0);
 });
 
+test('realtime page prioritizes customer vehicle monitoring command center', async () => {
+  window.history.replaceState(null, '', '/#/realtime');
+  vi.setSystemTime(new Date('2026-07-03T20:15:00+08:00'));
+  vi.spyOn(globalThis, 'fetch').mockImplementation(async (input) => {
+    const path = String(input);
+    if (path.includes('/api/ops/health')) {
+      return {
+        ok: true,
+        json: async () => ({
+          data: {
+            linkHealth: [],
+            kafkaLag: 0,
+            activeConnections: 0,
+            capacityFindings: [],
+            redisOnlineKeys: 0,
+            tdengineWritable: true,
+            mysqlWritable: true,
+            runtime: {
+              requestTimeoutMs: 5000,
+              platformRelease: 'platform-realtime-command-test',
+              amapWebJsConfigured: true,
+              amapApiConfigured: true,
+              amapSecurityProxyEnabled: true,
+              amapSecurityCodeExposed: false,
+              amapSecurityServiceHost: '/_AMapService'
+            }
+          },
+          traceId: 'trace-test',
+          timestamp: 1783094400000
+        })
+      } as Response;
+    }
+    if (path.includes('/api/realtime/vehicles')) {
+      return {
+        ok: true,
+        json: async () => ({
+          data: {
+            items: [
+              {
+                vin: 'VIN-RT-CUSTOMER-001',
+                plate: '粤A实时1',
+                phone: '13300000001',
+                oem: 'G7s',
+                protocols: ['JT808', 'GB32960'],
+                sourceStatus: [
+                  { protocol: 'JT808', online: true, lastSeen: '2026-07-03 20:14:30', hasRealtime: true, hasHistory: true, hasRaw: true, hasMileage: true },
+                  { protocol: 'GB32960', online: true, lastSeen: '2026-07-03 20:14:25', hasRealtime: true, hasHistory: true, hasRaw: true, hasMileage: true }
+                ],
+                sourceCount: 2,
+                onlineSourceCount: 2,
+                online: true,
+                primaryProtocol: 'JT808',
+                longitude: 113.2,
+                latitude: 23.1,
+                speedKmh: 36,
+                socPercent: 78,
+                totalMileageKm: 119925,
+                lastSeen: '2026-07-03 20:14:30',
+                bindingStatus: 'bound',
+                serviceStatus: {
+                  status: 'healthy',
+                  severity: 'ok',
+                  title: '服务正常',
+                  detail: '车辆实时服务正常',
+                  sourceCount: 2,
+                  onlineSourceCount: 2
+                }
+              },
+              {
+                vin: 'VIN-RT-CUSTOMER-002',
+                plate: '粤A实时2',
+                phone: '13300000002',
+                oem: 'G7s',
+                protocols: ['JT808'],
+                sourceStatus: [
+                  { protocol: 'JT808', online: true, lastSeen: '2026-07-03 19:40:00', hasRealtime: true, hasHistory: true, hasRaw: true, hasMileage: true },
+                  { protocol: 'GB32960', online: false, lastSeen: '', hasRealtime: false, hasHistory: false, hasRaw: false, hasMileage: false }
+                ],
+                sourceCount: 2,
+                onlineSourceCount: 1,
+                online: true,
+                primaryProtocol: 'JT808',
+                longitude: 0,
+                latitude: 0,
+                speedKmh: 0,
+                socPercent: 0,
+                totalMileageKm: 8899,
+                lastSeen: '2026-07-03 19:40:00',
+                bindingStatus: 'bound',
+                serviceStatus: {
+                  status: 'degraded',
+                  severity: 'warning',
+                  title: '来源不完整',
+                  detail: '缺少 GB32960',
+                  sourceCount: 2,
+                  onlineSourceCount: 1
+                }
+              }
+            ],
+            total: 2,
+            limit: 50,
+            offset: 0
+          },
+          traceId: 'trace-test',
+          timestamp: 1783094400000
+        })
+      } as Response;
+    }
+    return {
+      ok: true,
+      json: async () => ({
+        data: { items: [], total: 0, limit: 10, offset: 0 },
+        traceId: 'trace-test',
+        timestamp: 1783094400000
+      })
+    } as Response;
+  });
+
+  render(<App />);
+
+  expect(await screen.findByText('客户实时监控总控台')).toBeInTheDocument();
+  expect(screen.getByText('实时页先回答客户能不能看到车、车辆在哪里、哪些车辆异常，再进入轨迹、统计、导出和告警。')).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户实时监控总控台 实时地图 1 有定位 打开地图' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户实时监控总控台 在线车辆 2 在线 只看在线' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户实时监控总控台 异常车辆 1 关注 关注异常' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户实时监控总控台 轨迹复盘 粤A实时1 轨迹回放' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户实时监控总控台 导出交付 2 当前页 导出CSV' })).toBeInTheDocument();
+  expect(screen.getByText('来源证据仅用于可信度判断：JT808 / GB32960')).toBeInTheDocument();
+});
+
 test('frames realtime page as one vehicle service with source evidence', async () => {
   window.history.replaceState(null, '', '/#/realtime');
   const writeText = vi.fn(() => Promise.resolve());