feat(platform): add vehicle list customer questions

vehicle-data-platform/apps/web/src/pages/Vehicles.tsx

@@ -807,6 +807,44 @@ export function Vehicles({
       onClick: exportVehicles
     }
   ];
+  const vehicleCustomerQuestions = [
+    {
+      question: '客户要找某辆车怎么办？',
+      answer: filters.keyword?.trim() ? filters.keyword.trim() : '先输入 VIN/车牌/手机号',
+      evidence: filters.keyword?.trim() ? '已进入单车范围' : `当前筛选 ${pagination.total.toLocaleString()} 辆`,
+      action: '聚焦找车',
+      color: filters.keyword?.trim() ? 'green' as const : 'blue' as const,
+      disabled: false,
+      onClick: () => document.querySelector<HTMLInputElement>('input[name="keyword"]')?.focus()
+    },
+    {
+      question: '现在有哪些车在线？',
+      answer: `${(summary?.onlineVehicles ?? 0).toLocaleString()} 辆在线`,
+      evidence: filters.online === 'online' ? '已筛在线车辆' : '可切换到在线车辆池',
+      action: '只看在线',
+      color: (summary?.onlineVehicles ?? 0) > 0 ? 'green' as const : 'orange' as const,
+      disabled: false,
+      onClick: () => applyFilters({ ...filters, online: 'online' })
+    },
+    {
+      question: '哪些车暂时不能服务？',
+      answer: `${((summary?.noDataVehicles ?? 0) + (summary?.unboundVehicles ?? 0)).toLocaleString()} 辆待处理`,
+      evidence: `无来源 ${(summary?.noDataVehicles ?? 0).toLocaleString()} / 待绑定 ${(summary?.unboundVehicles ?? 0).toLocaleString()}`,
+      action: '异常车辆',
+      color: (summary?.noDataVehicles ?? 0) > 0 || (summary?.unboundVehicles ?? 0) > 0 ? 'orange' as const : 'green' as const,
+      disabled: false,
+      onClick: () => primaryAction ? applyFilters({ ...filters, ...primaryAction.filters }) : applyFilters({ ...filters, serviceStatus: 'no_data' })
+    },
+    {
+      question: '车辆清单能交付吗？',
+      answer: rows.length > 0 ? `${rows.length.toLocaleString()} 辆当前页` : '暂无可交付车辆',
+      evidence: `筛选总计 ${pagination.total.toLocaleString()} 辆`,
+      action: '复制交付包',
+      color: rows.length > 0 ? 'blue' as const : 'grey' as const,
+      disabled: false,
+      onClick: () => copyCustomerServicePackage()
+    }
+  ];
 
   useEffect(() => {
     setFilters(initialFilters);
@@ -978,6 +1016,38 @@ export function Vehicles({
           </div>
         </div>
       </Card>
+      <Card bordered title="车辆客户常问" style={{ marginTop: 16 }}>
+        <div className="vp-vehicle-question-board">
+          <div className="vp-vehicle-question-summary">
+            <Space wrap>
+              <Tag color="blue">客户问题</Tag>
+              <Tag color={filters.keyword?.trim() ? 'green' : 'grey'}>{filters.keyword?.trim() ? '单车范围' : '车辆池'}</Tag>
+              <Tag color={(summary?.noDataVehicles ?? 0) > 0 || (summary?.unboundVehicles ?? 0) > 0 ? 'orange' : 'green'}>
+                {((summary?.noDataVehicles ?? 0) + (summary?.unboundVehicles ?? 0)).toLocaleString()} 辆待处理
+              </Tag>
+            </Space>
+            <strong>把车辆池问题翻译成找车、在线、异常和交付动作</strong>
+            <span>客户从车辆池开始时，不需要先理解数据源；先定位车辆、确认在线、处理不可服务车辆，再交付车辆清单。</span>
+          </div>
+          <div className="vp-vehicle-question-grid">
+            {vehicleCustomerQuestions.map((item) => (
+              <button
+                key={item.question}
+                type="button"
+                className="vp-vehicle-question-item"
+                disabled={item.disabled}
+                onClick={item.onClick}
+                aria-label={`车辆客户常问 ${item.question} ${item.action}`}
+              >
+                <Tag color={item.color}>{item.question}</Tag>
+                <strong>{item.answer}</strong>
+                <span>{item.evidence}</span>
+                <em>{item.action}</em>
+              </button>
+            ))}
+          </div>
+        </div>
+      </Card>
       <Card bordered title="车辆服务决策板" style={{ marginTop: 16 }}>
         <div className="vp-vehicle-decision-grid">
           {vehicleDecisionItems.map((item) => (