diff --git a/vehicle-data-platform/apps/web/src/pages/Vehicles.tsx b/vehicle-data-platform/apps/web/src/pages/Vehicles.tsx
index c4ed0e85..34b10589 100644
--- a/vehicle-data-platform/apps/web/src/pages/Vehicles.tsx
+++ b/vehicle-data-platform/apps/web/src/pages/Vehicles.tsx
@@ -807,6 +807,44 @@ export function Vehicles({
       onClick: exportVehicles
     }
   ];
+  const vehicleCustomerQuestions = [
+    {
+      question: '客户要找某辆车怎么办？',
+      answer: filters.keyword?.trim() ? filters.keyword.trim() : '先输入 VIN/车牌/手机号',
+      evidence: filters.keyword?.trim() ? '已进入单车范围' : `当前筛选 ${pagination.total.toLocaleString()} 辆`,
+      action: '聚焦找车',
+      color: filters.keyword?.trim() ? 'green' as const : 'blue' as const,
+      disabled: false,
+      onClick: () => document.querySelector<HTMLInputElement>('input[name="keyword"]')?.focus()
+    },
+    {
+      question: '现在有哪些车在线？',
+      answer: `${(summary?.onlineVehicles ?? 0).toLocaleString()} 辆在线`,
+      evidence: filters.online === 'online' ? '已筛在线车辆' : '可切换到在线车辆池',
+      action: '只看在线',
+      color: (summary?.onlineVehicles ?? 0) > 0 ? 'green' as const : 'orange' as const,
+      disabled: false,
+      onClick: () => applyFilters({ ...filters, online: 'online' })
+    },
+    {
+      question: '哪些车暂时不能服务？',
+      answer: `${((summary?.noDataVehicles ?? 0) + (summary?.unboundVehicles ?? 0)).toLocaleString()} 辆待处理`,
+      evidence: `无来源 ${(summary?.noDataVehicles ?? 0).toLocaleString()} / 待绑定 ${(summary?.unboundVehicles ?? 0).toLocaleString()}`,
+      action: '异常车辆',
+      color: (summary?.noDataVehicles ?? 0) > 0 || (summary?.unboundVehicles ?? 0) > 0 ? 'orange' as const : 'green' as const,
+      disabled: false,
+      onClick: () => primaryAction ? applyFilters({ ...filters, ...primaryAction.filters }) : applyFilters({ ...filters, serviceStatus: 'no_data' })
+    },
+    {
+      question: '车辆清单能交付吗？',
+      answer: rows.length > 0 ? `${rows.length.toLocaleString()} 辆当前页` : '暂无可交付车辆',
+      evidence: `筛选总计 ${pagination.total.toLocaleString()} 辆`,
+      action: '复制交付包',
+      color: rows.length > 0 ? 'blue' as const : 'grey' as const,
+      disabled: false,
+      onClick: () => copyCustomerServicePackage()
+    }
+  ];
 
   useEffect(() => {
     setFilters(initialFilters);
@@ -978,6 +1016,38 @@ export function Vehicles({
           </div>
         </div>
       </Card>
+      <Card bordered title="车辆客户常问" style={{ marginTop: 16 }}>
+        <div className="vp-vehicle-question-board">
+          <div className="vp-vehicle-question-summary">
+            <Space wrap>
+              <Tag color="blue">客户问题</Tag>
+              <Tag color={filters.keyword?.trim() ? 'green' : 'grey'}>{filters.keyword?.trim() ? '单车范围' : '车辆池'}</Tag>
+              <Tag color={(summary?.noDataVehicles ?? 0) > 0 || (summary?.unboundVehicles ?? 0) > 0 ? 'orange' : 'green'}>
+                {((summary?.noDataVehicles ?? 0) + (summary?.unboundVehicles ?? 0)).toLocaleString()} 辆待处理
+              </Tag>
+            </Space>
+            <strong>把车辆池问题翻译成找车、在线、异常和交付动作</strong>
+            <span>客户从车辆池开始时，不需要先理解数据源；先定位车辆、确认在线、处理不可服务车辆，再交付车辆清单。</span>
+          </div>
+          <div className="vp-vehicle-question-grid">
+            {vehicleCustomerQuestions.map((item) => (
+              <button
+                key={item.question}
+                type="button"
+                className="vp-vehicle-question-item"
+                disabled={item.disabled}
+                onClick={item.onClick}
+                aria-label={`车辆客户常问 ${item.question} ${item.action}`}
+              >
+                <Tag color={item.color}>{item.question}</Tag>
+                <strong>{item.answer}</strong>
+                <span>{item.evidence}</span>
+                <em>{item.action}</em>
+              </button>
+            ))}
+          </div>
+        </div>
+      </Card>
       <Card bordered title="车辆服务决策板" style={{ marginTop: 16 }}>
         <div className="vp-vehicle-decision-grid">
           {vehicleDecisionItems.map((item) => (
diff --git a/vehicle-data-platform/apps/web/src/styles/global.css b/vehicle-data-platform/apps/web/src/styles/global.css
index d940c5ad..35163237 100644
--- a/vehicle-data-platform/apps/web/src/styles/global.css
+++ b/vehicle-data-platform/apps/web/src/styles/global.css
@@ -2158,6 +2158,90 @@ button.vp-realtime-command-item:focus-visible {
   line-height: 20px;
 }
 
+.vp-vehicle-question-board {
+  display: grid;
+  grid-template-columns: minmax(280px, 0.62fr) minmax(0, 1.38fr);
+  gap: 16px;
+}
+
+.vp-vehicle-question-summary {
+  min-height: 156px;
+  padding: 14px;
+  border: 1px solid rgba(22, 100, 255, 0.22);
+  border-radius: var(--vp-radius);
+  background: #f6f9ff;
+  display: grid;
+  gap: 10px;
+  align-content: start;
+}
+
+.vp-vehicle-question-summary strong {
+  color: var(--vp-text);
+  font-size: 19px;
+  line-height: 25px;
+  word-break: break-word;
+}
+
+.vp-vehicle-question-summary span {
+  color: var(--vp-text-muted);
+  font-size: 13px;
+  line-height: 20px;
+}
+
+.vp-vehicle-question-grid {
+  display: grid;
+  grid-template-columns: repeat(4, minmax(0, 1fr));
+  gap: 12px;
+}
+
+.vp-vehicle-question-item {
+  min-height: 156px;
+  padding: 12px;
+  border: 1px solid var(--vp-border);
+  border-radius: 8px;
+  background: #fbfcff;
+  text-align: left;
+  cursor: pointer;
+  font: inherit;
+  display: grid;
+  gap: 9px;
+  align-content: start;
+}
+
+.vp-vehicle-question-item:disabled {
+  cursor: not-allowed;
+  opacity: 0.62;
+}
+
+.vp-vehicle-question-item:not(:disabled):hover,
+.vp-vehicle-question-item:not(:disabled):focus-visible {
+  border-color: rgba(22, 100, 255, 0.42);
+  background: #f5f9ff;
+  outline: none;
+}
+
+.vp-vehicle-question-item strong {
+  color: var(--vp-text);
+  font-size: 18px;
+  line-height: 24px;
+  word-break: break-word;
+}
+
+.vp-vehicle-question-item span {
+  color: var(--vp-text-muted);
+  font-size: 13px;
+  line-height: 20px;
+}
+
+.vp-vehicle-question-item em {
+  color: #1664ff;
+  font-size: 12px;
+  line-height: 18px;
+  font-style: normal;
+  font-weight: 600;
+  align-self: end;
+}
+
 .vp-vehicle-decision-grid {
   display: grid;
   grid-template-columns: repeat(4, minmax(0, 1fr));
@@ -6708,6 +6792,8 @@ button.vp-realtime-command-item:focus-visible {
   .vp-vehicle-service-grid,
   .vp-vehicle-lookup-head,
   .vp-vehicle-lookup-grid,
+  .vp-vehicle-question-board,
+  .vp-vehicle-question-grid,
   .vp-vehicle-decision-grid,
   .vp-vehicle-package-board,
   .vp-vehicle-package-grid,
diff --git a/vehicle-data-platform/apps/web/src/test/App.test.tsx b/vehicle-data-platform/apps/web/src/test/App.test.tsx
index fff89dad..95d001bc 100644
--- a/vehicle-data-platform/apps/web/src/test/App.test.tsx
+++ b/vehicle-data-platform/apps/web/src/test/App.test.tsx
@@ -2068,6 +2068,12 @@ test('shows vehicle service result summary on vehicle list filters', async () =>
   expect(screen.getByText('轨迹与位置')).toBeInTheDocument();
   expect(screen.getAllByText('数据交付').length).toBeGreaterThanOrEqual(1);
   expect(screen.getByRole('button', { name: /复制客户查车路径/ })).toBeInTheDocument();
+  expect(screen.getByText('车辆客户常问')).toBeInTheDocument();
+  expect(screen.getByText('把车辆池问题翻译成找车、在线、异常和交付动作')).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '车辆客户常问 客户要找某辆车怎么办？ 聚焦找车' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '车辆客户常问 现在有哪些车在线？ 只看在线' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '车辆客户常问 哪些车暂时不能服务？ 异常车辆' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '车辆客户常问 车辆清单能交付吗？ 复制交付包' })).toBeInTheDocument();
   expect(screen.getByText('车辆服务决策板')).toBeInTheDocument();
   expect(screen.getAllByText('异常车辆').length).toBeGreaterThan(0);
   expect(screen.getAllByText('4 无来源').length).toBeGreaterThanOrEqual(1);
@@ -2128,7 +2134,7 @@ test('shows vehicle service result summary on vehicle list filters', async () =>
   expect(screen.getByText('建议动作')).toBeInTheDocument();
   expect(screen.getByText('补齐 YUTONG_MQTT 来源')).toBeInTheDocument();
 
-  fireEvent.click(screen.getByRole('button', { name: /复制交付包/ }));
+  fireEvent.click(screen.getAllByRole('button', { name: /复制交付包/ })[0]);
   expect(writeText).toHaveBeenCalledWith(expect.stringContaining('【客户车辆服务交付包】'));
   expect(writeText).toHaveBeenCalledWith(expect.stringContaining('服务范围：当前车辆池'));
   expect(writeText).toHaveBeenCalledWith(expect.stringContaining('车辆地图：http://localhost:3000/#/map?'));