feat(platform): separate customer service flow

vehicle-data-platform/apps/web/src/pages/Dashboard.tsx

@@ -2079,6 +2079,66 @@ export function Dashboard({
       onClick: openTimeMonitorAlerts
     }
   ];
+  const customerPrimaryFlowItems = [
+    {
+      label: '实时地图',
+      value: `${formatCount(serviceSummary?.onlineVehicles ?? summary?.onlineVehicles)} 在线`,
+      detail: '先确认车辆在哪里、是否在线、是否有有效坐标。',
+      action: '打开地图',
+      color: 'green' as const,
+      onClick: () => onOpenMap({ online: 'online' })
+    },
+    {
+      label: '时间窗复盘',
+      value: dayRangeText(timeMonitorScopeValue.dateFrom, timeMonitorScopeValue.dateTo),
+      detail: '用同一时间范围串起轨迹、位置、里程、历史明细和导出。',
+      action: '查询导出',
+      color: 'blue' as const,
+      onClick: openTimeMonitorHistory
+    },
+    {
+      label: '里程统计',
+      value: `${formatCount(serviceSummary?.totalVehicles)} 车辆`,
+      detail: '以车辆为对象核对区间里程、每日统计和 BI 口径。',
+      action: '统计查询',
+      color: 'blue' as const,
+      onClick: openTimeMonitorMileage
+    },
+    {
+      label: '告警通知',
+      value: `${formatCount(summary?.issueVehicles)} 告警`,
+      detail: highPriorityIssue ? `${qualityIssueLabel(highPriorityIssue.issueType)} / ${priorityIssueVehicleLabel(highPriorityIssue)}` : '无高优先级异常时可交付无异常说明。',
+      action: '通知处理',
+      color: (summary?.issueVehicles ?? 0) > 0 ? 'orange' as const : 'green' as const,
+      onClick: openTimeMonitorAlerts
+    }
+  ];
+  const operationsEvidenceItems = [
+    {
+      label: '链路健康',
+      value: unhealthyLinkCount > 0 ? `${formatCount(unhealthyLinkCount)} 异常` : '正常',
+      detail: '解释车辆实时、轨迹、统计或导出不可用时的链路证据。',
+      action: '查看告警',
+      color: unhealthyLinkCount > 0 ? 'orange' as const : 'green' as const,
+      onClick: () => onOpenQuality(highPriorityIssue?.issueType ? { issueType: highPriorityIssue.issueType } : {})
+    },
+    {
+      label: '消息积压',
+      value: formatLag(summary?.kafkaLag),
+      detail: '判断接收、解析和历史落地是否存在排队。',
+      action: '查看运维',
+      color: (summary?.kafkaLag ?? 0) > 0 ? 'orange' as const : 'green' as const,
+      onClick: () => onOpenQuality()
+    },
+    {
+      label: '缓存在线',
+      value: formatCount(opsHealth?.redisOnlineKeys),
+      detail: '辅助解释在线车辆数和实时状态是否可信。',
+      action: '缓存证据',
+      color: (opsHealth?.redisOnlineKeys ?? 0) > 0 ? 'blue' as const : 'orange' as const,
+      onClick: () => onOpenRealtime({ online: 'online' })
+    }
+  ];
 
   return (
     <div className="vp-page">
@@ -2216,6 +2276,60 @@ export function Dashboard({
             ))}
           </div>
         </section>
+        <section className="vp-customer-service-separation" aria-label="客户主流程与运维证据层">
+          <div className="vp-customer-primary-flow">
+            <div className="vp-customer-primary-flow-copy">
+              <Space wrap>
+                <Tag color="blue">客户主流程</Tag>
+                <Tag color="green">一个车辆服务</Tag>
+              </Space>
+              <Typography.Title heading={5} style={{ margin: 0 }}>默认展示车辆地图、时间窗、里程、导出和告警；三类数据源只作为二级证据。</Typography.Title>
+            </div>
+            <div className="vp-customer-primary-flow-grid">
+              {customerPrimaryFlowItems.map((item) => (
+                <button
+                  key={item.label}
+                  type="button"
+                  className="vp-customer-primary-flow-item"
+                  onClick={item.onClick}
+                  aria-label={`客户主流程 ${item.label} ${item.value} ${item.action}`}
+                >
+                  <Tag color={item.color}>{item.label}</Tag>
+                  <strong>{item.value}</strong>
+                  <span>{item.detail}</span>
+                  <em>{item.action}</em>
+                </button>
+              ))}
+            </div>
+          </div>
+          <div className="vp-operations-evidence-layer">
+            <div className="vp-operations-evidence-layer-copy">
+              <Space wrap>
+                <Tag color="grey">运维证据层</Tag>
+                <Tag color={unhealthyLinkCount > 0 ? 'orange' : 'green'}>{unhealthyLinkCount > 0 ? `${formatCount(unhealthyLinkCount)} 异常` : '链路正常'}</Tag>
+              </Space>
+              <Typography.Text type="secondary">
+                用于解释车辆服务不可用的链路、队列、缓存、存储和来源证据，不作为客户默认入口。
+              </Typography.Text>
+            </div>
+            <div className="vp-operations-evidence-layer-grid">
+              {operationsEvidenceItems.map((item) => (
+                <button
+                  key={item.label}
+                  type="button"
+                  className="vp-operations-evidence-layer-item"
+                  onClick={item.onClick}
+                  aria-label={`运维证据层 ${item.label} ${item.value} ${item.action}`}
+                >
+                  <Tag color={item.color}>{item.label}</Tag>
+                  <strong>{item.value}</strong>
+                  <span>{item.detail}</span>
+                  <em>{item.action}</em>
+                </button>
+              ))}
+            </div>
+          </div>
+        </section>
         <section className="vp-customer-map-situation" aria-label="车辆地图态势">
           <div className="vp-customer-map-situation-map">
             <VehicleMap

vehicle-data-platform/apps/web/src/styles/global.css

@@ -1532,6 +1532,133 @@ body {
   line-height: 18px;
 }
 
+.vp-customer-service-separation {
+  margin-bottom: 16px;
+  display: grid;
+  grid-template-columns: minmax(0, 1.45fr) minmax(300px, 0.55fr);
+  gap: 14px;
+  align-items: stretch;
+}
+
+.vp-customer-primary-flow,
+.vp-operations-evidence-layer {
+  min-width: 0;
+  padding: 14px;
+  border-radius: 8px;
+  display: grid;
+  gap: 12px;
+  align-content: start;
+}
+
+.vp-customer-primary-flow {
+  border: 1px solid rgba(22, 100, 255, 0.18);
+  background: #ffffff;
+}
+
+.vp-operations-evidence-layer {
+  border: 1px solid rgba(71, 85, 105, 0.16);
+  background: #f8fafc;
+}
+
+.vp-customer-primary-flow-copy,
+.vp-operations-evidence-layer-copy {
+  min-width: 0;
+  display: grid;
+  gap: 8px;
+}
+
+.vp-customer-primary-flow-copy .semi-typography {
+  color: var(--vp-text);
+  line-height: 24px;
+}
+
+.vp-operations-evidence-layer-copy .semi-typography {
+  color: var(--vp-text-muted);
+  line-height: 22px;
+}
+
+.vp-customer-primary-flow-grid,
+.vp-operations-evidence-layer-grid {
+  min-width: 0;
+  display: grid;
+  gap: 10px;
+}
+
+.vp-customer-primary-flow-grid {
+  grid-template-columns: repeat(4, minmax(0, 1fr));
+}
+
+.vp-operations-evidence-layer-grid {
+  grid-template-columns: 1fr;
+}
+
+.vp-customer-primary-flow-item,
+.vp-operations-evidence-layer-item {
+  min-width: 0;
+  border: 1px solid var(--vp-border);
+  border-radius: 8px;
+  color: inherit;
+  cursor: pointer;
+  font: inherit;
+  text-align: left;
+  display: grid;
+  gap: 8px;
+  align-content: start;
+  transition: border-color 0.16s ease, box-shadow 0.16s ease, background 0.16s ease;
+}
+
+.vp-customer-primary-flow-item {
+  min-height: 154px;
+  padding: 13px;
+  background: #ffffff;
+}
+
+.vp-operations-evidence-layer-item {
+  min-height: 112px;
+  padding: 12px;
+  background: rgba(255, 255, 255, 0.72);
+}
+
+.vp-customer-primary-flow-item:hover,
+.vp-customer-primary-flow-item:focus-visible,
+.vp-operations-evidence-layer-item:hover,
+.vp-operations-evidence-layer-item:focus-visible {
+  border-color: rgba(22, 100, 255, 0.42);
+  background: #f7fbff;
+  box-shadow: 0 0 0 3px rgba(22, 100, 255, 0.08);
+  outline: none;
+}
+
+.vp-customer-primary-flow-item strong,
+.vp-operations-evidence-layer-item strong {
+  color: var(--vp-text);
+  font-size: 19px;
+  line-height: 25px;
+  word-break: break-word;
+}
+
+.vp-operations-evidence-layer-item strong {
+  font-size: 17px;
+  line-height: 23px;
+}
+
+.vp-customer-primary-flow-item span,
+.vp-operations-evidence-layer-item span {
+  color: var(--vp-text-muted);
+  font-size: 12px;
+  line-height: 18px;
+  word-break: break-word;
+}
+
+.vp-customer-primary-flow-item em,
+.vp-operations-evidence-layer-item em {
+  color: var(--vp-primary);
+  font-size: 12px;
+  font-style: normal;
+  font-weight: 700;
+  line-height: 18px;
+}
+
 .vp-customer-map-situation {
   margin-bottom: 16px;
   padding: 14px;
@@ -10819,6 +10946,8 @@ button.vp-realtime-command-item:focus-visible {
   .vp-dispatch-operations-highlights,
   .vp-customer-delivery-workbench,
   .vp-customer-delivery-workbench-grid,
+  .vp-customer-service-separation,
+  .vp-customer-primary-flow-grid,
   .vp-source-readiness-grid,
   .vp-source-readiness-metrics,
   .vp-map-ops-board,

vehicle-data-platform/apps/web/src/test/App.test.tsx

@@ -921,6 +921,100 @@ test('dashboard frames history query and export as a customer delivery workbench
   expect(screen.getByRole('button', { name: '客户查询导出交付台 告警说明 7 告警 告警通知' })).toBeInTheDocument();
 });
 
+test('dashboard separates customer vehicle service from operations evidence', async () => {
+  window.history.replaceState(null, '', '/#/dashboard');
+  vi.spyOn(globalThis, 'fetch').mockImplementation(async (input) => {
+    const path = String(input);
+    if (path.includes('/api/ops/health')) {
+      return {
+        ok: true,
+        json: async () => ({
+          data: {
+            linkHealth: [],
+            kafkaLag: 0,
+            activeConnections: 0,
+            capacityFindings: [],
+            redisOnlineKeys: 281,
+            tdengineWritable: true,
+            mysqlWritable: true,
+            runtime: {
+              requestTimeoutMs: 5000,
+              amapWebJsConfigured: true,
+              amapApiConfigured: true,
+              amapSecurityProxyEnabled: true,
+              amapSecurityCodeExposed: false
+            }
+          },
+          traceId: 'trace-test',
+          timestamp: 1783094400000
+        })
+      } as Response;
+    }
+    if (path.includes('/api/dashboard/summary')) {
+      return {
+        ok: true,
+        json: async () => ({
+          data: {
+            onlineVehicles: 73,
+            activeToday: 4,
+            frameToday: 1286320,
+            issueVehicles: 7,
+            kafkaLag: 0,
+            protocols: [],
+            serviceStatuses: [],
+            linkHealth: []
+          },
+          traceId: 'trace-test',
+          timestamp: 1783094400000
+        })
+      } as Response;
+    }
+    if (path.includes('/api/vehicle-service/summary')) {
+      return {
+        ok: true,
+        json: async () => ({
+          data: {
+            totalVehicles: 1033,
+            boundVehicles: 1024,
+            onlineVehicles: 208,
+            singleSourceVehicles: 391,
+            multiSourceVehicles: 181,
+            noDataVehicles: 461,
+            identityRequiredVehicles: 9,
+            serviceStatuses: [],
+            protocols: [],
+            missingSources: []
+          },
+          traceId: 'trace-test',
+          timestamp: 1783094400000
+        })
+      } as Response;
+    }
+    return {
+      ok: true,
+      json: async () => ({
+        data: { items: [], total: 0, limit: 8, offset: 0 },
+        traceId: 'trace-test',
+        timestamp: 1783094400000
+      })
+    } as Response;
+  });
+
+  render(<App />);
+
+  expect(await screen.findByText('客户主流程')).toBeInTheDocument();
+  expect(screen.getByText('默认展示车辆地图、时间窗、里程、导出和告警；三类数据源只作为二级证据。')).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户主流程 实时地图 208 在线 打开地图' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户主流程 时间窗复盘 1 天窗口 查询导出' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户主流程 里程统计 1,033 车辆 统计查询' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户主流程 告警通知 7 告警 通知处理' })).toBeInTheDocument();
+  expect(screen.getByText('运维证据层')).toBeInTheDocument();
+  expect(screen.getByText('用于解释车辆服务不可用的链路、队列、缓存、存储和来源证据，不作为客户默认入口。')).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '运维证据层 链路健康 正常 查看告警' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '运维证据层 消息积压 0 查看运维' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '运维证据层 缓存在线 281 缓存证据' })).toBeInTheDocument();
+});
+
 test('dashboard guides customer custom time window service path', async () => {
   window.history.replaceState(null, '', '/#/dashboard');
   vi.spyOn(globalThis, 'fetch').mockImplementation(async (input) => {