feat(platform): separate customer service flow

vehicle-data-platform/apps/web/src/pages/Dashboard.tsx

@@ -2079,6 +2079,66 @@ export function Dashboard({
       onClick: openTimeMonitorAlerts
     }
   ];
+  const customerPrimaryFlowItems = [
+    {
+      label: '实时地图',
+      value: `${formatCount(serviceSummary?.onlineVehicles ?? summary?.onlineVehicles)} 在线`,
+      detail: '先确认车辆在哪里、是否在线、是否有有效坐标。',
+      action: '打开地图',
+      color: 'green' as const,
+      onClick: () => onOpenMap({ online: 'online' })
+    },
+    {
+      label: '时间窗复盘',
+      value: dayRangeText(timeMonitorScopeValue.dateFrom, timeMonitorScopeValue.dateTo),
+      detail: '用同一时间范围串起轨迹、位置、里程、历史明细和导出。',
+      action: '查询导出',
+      color: 'blue' as const,
+      onClick: openTimeMonitorHistory
+    },
+    {
+      label: '里程统计',
+      value: `${formatCount(serviceSummary?.totalVehicles)} 车辆`,
+      detail: '以车辆为对象核对区间里程、每日统计和 BI 口径。',
+      action: '统计查询',
+      color: 'blue' as const,
+      onClick: openTimeMonitorMileage
+    },
+    {
+      label: '告警通知',
+      value: `${formatCount(summary?.issueVehicles)} 告警`,
+      detail: highPriorityIssue ? `${qualityIssueLabel(highPriorityIssue.issueType)} / ${priorityIssueVehicleLabel(highPriorityIssue)}` : '无高优先级异常时可交付无异常说明。',
+      action: '通知处理',
+      color: (summary?.issueVehicles ?? 0) > 0 ? 'orange' as const : 'green' as const,
+      onClick: openTimeMonitorAlerts
+    }
+  ];
+  const operationsEvidenceItems = [
+    {
+      label: '链路健康',
+      value: unhealthyLinkCount > 0 ? `${formatCount(unhealthyLinkCount)} 异常` : '正常',
+      detail: '解释车辆实时、轨迹、统计或导出不可用时的链路证据。',
+      action: '查看告警',
+      color: unhealthyLinkCount > 0 ? 'orange' as const : 'green' as const,
+      onClick: () => onOpenQuality(highPriorityIssue?.issueType ? { issueType: highPriorityIssue.issueType } : {})
+    },
+    {
+      label: '消息积压',
+      value: formatLag(summary?.kafkaLag),
+      detail: '判断接收、解析和历史落地是否存在排队。',
+      action: '查看运维',
+      color: (summary?.kafkaLag ?? 0) > 0 ? 'orange' as const : 'green' as const,
+      onClick: () => onOpenQuality()
+    },
+    {
+      label: '缓存在线',
+      value: formatCount(opsHealth?.redisOnlineKeys),
+      detail: '辅助解释在线车辆数和实时状态是否可信。',
+      action: '缓存证据',
+      color: (opsHealth?.redisOnlineKeys ?? 0) > 0 ? 'blue' as const : 'orange' as const,
+      onClick: () => onOpenRealtime({ online: 'online' })
+    }
+  ];
 
   return (
     <div className="vp-page">
@@ -2216,6 +2276,60 @@ export function Dashboard({
             ))}
           </div>
         </section>
+        <section className="vp-customer-service-separation" aria-label="客户主流程与运维证据层">
+          <div className="vp-customer-primary-flow">
+            <div className="vp-customer-primary-flow-copy">
+              <Space wrap>
+                <Tag color="blue">客户主流程</Tag>
+                <Tag color="green">一个车辆服务</Tag>
+              </Space>
+              <Typography.Title heading={5} style={{ margin: 0 }}>默认展示车辆地图、时间窗、里程、导出和告警；三类数据源只作为二级证据。</Typography.Title>
+            </div>
+            <div className="vp-customer-primary-flow-grid">
+              {customerPrimaryFlowItems.map((item) => (
+                <button
+                  key={item.label}
+                  type="button"
+                  className="vp-customer-primary-flow-item"
+                  onClick={item.onClick}
+                  aria-label={`客户主流程 ${item.label} ${item.value} ${item.action}`}
+                >
+                  <Tag color={item.color}>{item.label}</Tag>
+                  <strong>{item.value}</strong>
+                  <span>{item.detail}</span>
+                  <em>{item.action}</em>
+                </button>
+              ))}
+            </div>
+          </div>
+          <div className="vp-operations-evidence-layer">
+            <div className="vp-operations-evidence-layer-copy">
+              <Space wrap>
+                <Tag color="grey">运维证据层</Tag>
+                <Tag color={unhealthyLinkCount > 0 ? 'orange' : 'green'}>{unhealthyLinkCount > 0 ? `${formatCount(unhealthyLinkCount)} 异常` : '链路正常'}</Tag>
+              </Space>
+              <Typography.Text type="secondary">
+                用于解释车辆服务不可用的链路、队列、缓存、存储和来源证据，不作为客户默认入口。
+              </Typography.Text>
+            </div>
+            <div className="vp-operations-evidence-layer-grid">
+              {operationsEvidenceItems.map((item) => (
+                <button
+                  key={item.label}
+                  type="button"
+                  className="vp-operations-evidence-layer-item"
+                  onClick={item.onClick}
+                  aria-label={`运维证据层 ${item.label} ${item.value} ${item.action}`}
+                >
+                  <Tag color={item.color}>{item.label}</Tag>
+                  <strong>{item.value}</strong>
+                  <span>{item.detail}</span>
+                  <em>{item.action}</em>
+                </button>
+              ))}
+            </div>
+          </div>
+        </section>
         <section className="vp-customer-map-situation" aria-label="车辆地图态势">
           <div className="vp-customer-map-situation-map">
             <VehicleMap