feat(platform): sharpen customer vehicle workspace

vehicle-data-platform/apps/web/src/pages/Dashboard.tsx

@@ -397,7 +397,7 @@ export function Dashboard({
   }));
   const customerHeroActions = [
     {
-      title: '实时车辆地图',
+      title: '车辆地图',
       value: `${commandLocatedCount.toLocaleString()} 辆有定位`,
       detail: '按车查看实时位置、在线状态、速度和最新上报时间。',
       action: '进入地图',
@@ -418,13 +418,50 @@ export function Dashboard({
       onClick: () => onOpenMileage({})
     },
     {
-      title: '历史数据导出',
+      title: '数据导出',
       value: `${formatCount(summary?.frameToday)} 今日数据`,
       detail: '按车辆、时间和字段裁剪查询历史位置与原始记录。',
       action: '查询导出',
       onClick: () => onOpenHistory({ tab: 'raw', includeFields: 'true' })
     }
   ];
+  const customerJourneySteps = [
+    {
+      step: '01',
+      title: '定位车辆',
+      detail: '先在地图上确认车辆是否在线、坐标是否可信。',
+      action: '车辆地图',
+      onClick: () => onOpenMap({ online: 'online' })
+    },
+    {
+      step: '02',
+      title: '查看状态',
+      detail: '进入实时监控查看速度、SOC、里程和最新上报。',
+      action: '实时监控',
+      onClick: () => onOpenRealtime({ online: 'online' })
+    },
+    {
+      step: '03',
+      title: '复盘轨迹',
+      detail: '按自定义时间窗回放位置、速度和里程断点。',
+      action: '轨迹回放',
+      onClick: () => onOpenHistory()
+    },
+    {
+      step: '04',
+      title: '统计里程',
+      detail: '用同一时间窗核对区间里程和每日统计。',
+      action: '里程统计',
+      onClick: () => onOpenMileage({})
+    },
+    {
+      step: '05',
+      title: '导出交付',
+      detail: '导出历史位置、原始记录、字段明细和告警证据。',
+      action: '数据导出',
+      onClick: () => openTimeMonitorRaw()
+    }
+  ];
   const customerHealthItems = [
     {
       label: '在线车辆',
@@ -1285,20 +1322,26 @@ export function Dashboard({
 
   return (
     <div className="vp-page">
-      <PageHeader title="车辆运营监控台" description="面向客户的车辆地图、实时状态、轨迹回放、里程统计、历史查询和数据导出入口" />
+      <PageHeader title="车辆服务工作台" description="面向客户的车辆地图、实时监控、轨迹回放、里程统计、自定义时间监控、历史查询、告警通知和数据导出" />
       <Spin spinning={loading}>
         <Card bordered className="vp-customer-hero" bodyStyle={{ padding: 0 }}>
           <div className="vp-customer-hero-map">
             <div className="vp-customer-hero-copy">
-              <Typography.Title heading={3} style={{ margin: 0 }}>先看车辆服务</Typography.Title>
+              <Space wrap>
+                <Tag color="blue">客户工作台</Tag>
+                <Tag color={amapConfigured ? 'green' : 'orange'}>{amapConfigured ? '地图可用' : '地图待配置'}</Tag>
+                <Tag color={(summary?.issueVehicles ?? 0) > 0 ? 'orange' : 'green'}>{formatCount(summary?.issueVehicles)} 告警车辆</Tag>
+              </Space>
+              <Typography.Title heading={3} style={{ margin: 0 }}>先看车在哪里，再看车发生了什么</Typography.Title>
               <Typography.Text type="secondary">
-                车辆是主对象。32960、808 和宇通 MQTT 只是数据来源，客户每天需要先确认车辆在哪里、是否在线、今天跑了多少、异常能否追溯和导出。
+                32960、808 和宇通 MQTT 只是车辆服务证据。客户每天要直接完成车辆地图监控、轨迹回放、里程统计、时间窗复盘、告警闭环和数据导出。
               </Typography.Text>
               <Space wrap>
                 <Button theme="solid" type="primary" onClick={() => onOpenMap({ online: 'online' })}>打开实时地图</Button>
                 <Button theme="light" type="primary" onClick={() => onOpenHistory()}>轨迹回放</Button>
                 <Button theme="light" type="primary" onClick={() => onOpenMileage({})}>里程统计</Button>
-                <Button theme="light" onClick={exportDashboardSnapshot}>导出概览</Button>
+                <Button theme="light" type="primary" onClick={openTimeMonitorRaw}>历史导出</Button>
+                <Button theme="light" onClick={copyCustomerServiceGuide}>复制客户说明</Button>
               </Space>
             </div>
             <VehicleMap
@@ -1310,8 +1353,24 @@ export function Dashboard({
           </div>
           <div className="vp-customer-hero-side">
             <div className="vp-customer-hero-side-head">
-              <Tag color={amapConfigured ? 'green' : 'orange'}>{amapConfigured ? '地图可用' : '地图待配置'}</Tag>
-              <Tag color={(summary?.issueVehicles ?? 0) > 0 ? 'orange' : 'green'}>{formatCount(summary?.issueVehicles)} 个告警</Tag>
+              <Typography.Text strong>车辆服务路径</Typography.Text>
+              <Button size="small" theme="light" type="primary" onClick={copyCustomerServiceGuide}>复制说明</Button>
+            </div>
+            <div className="vp-customer-journey">
+              {customerJourneySteps.map((item) => (
+                <button
+                  key={item.step}
+                  type="button"
+                  className="vp-customer-journey-item"
+                  onClick={item.onClick}
+                  aria-label={`车辆服务路径 ${item.title} ${item.action}`}
+                >
+                  <span>{item.step}</span>
+                  <strong>{item.title}</strong>
+                  <em>{item.action}</em>
+                  <small>{item.detail}</small>
+                </button>
+              ))}
             </div>
             <div className="vp-customer-health-grid">
               {customerHealthItems.map((item) => (
@@ -1324,7 +1383,7 @@ export function Dashboard({
             </div>
           </div>
         </Card>
-        <Card bordered title="车辆监控指挥台" style={{ marginBottom: 16 }}>
+        <Card bordered title="车辆服务指挥台" style={{ marginBottom: 16 }}>
           <div className="vp-command-center-grid">
             {commandCenterItems.map((item) => (
               <div key={item.title} className="vp-command-center-item">
@@ -1338,7 +1397,7 @@ export function Dashboard({
                     size="small"
                     theme="solid"
                     type="primary"
-                    aria-label={`车辆监控指挥台 ${item.title} ${item.primaryAction}`}
+                    aria-label={`车辆服务指挥台 ${item.title} ${item.primaryAction}`}
                     onClick={item.onPrimary}
                   >
                     {item.primaryAction}
@@ -1347,7 +1406,7 @@ export function Dashboard({
                     size="small"
                     theme="light"
                     type="primary"
-                    aria-label={`车辆监控指挥台 ${item.title} ${item.secondaryAction}`}
+                    aria-label={`车辆服务指挥台 ${item.title} ${item.secondaryAction}`}
                     onClick={item.onSecondary}
                   >
                     {item.secondaryAction}
@@ -1357,7 +1416,7 @@ export function Dashboard({
             ))}
           </div>
         </Card>
-        <Card bordered title="客户常用工作流" style={{ marginBottom: 16 }}>
+        <Card bordered title="客户常用服务" style={{ marginBottom: 16 }}>
           <div className="vp-customer-workflow-grid">
             {customerHeroActions.map((item) => (
               <button key={item.title} type="button" className="vp-customer-workflow-item" onClick={item.onClick} aria-label={`客户工作流 ${item.title}`}>