feat(platform): surface customer next best actions

vehicle-data-platform/apps/web/src/pages/Dashboard.tsx

@@ -2729,6 +2729,30 @@ export function Dashboard({
                 </button>
               ))}
             </div>
+            <div className="vp-customer-service-next" aria-label="建议下一步">
+              <div className="vp-customer-service-next-copy">
+                <Typography.Text strong>建议下一步</Typography.Text>
+                <Typography.Text type="secondary">
+                  根据当前告警、车辆在线和时间窗状态，优先给客户一个明确行动。
+                </Typography.Text>
+              </div>
+              <div className="vp-customer-service-next-grid">
+                {customerNextActions.map((item) => (
+                  <button
+                    key={`${item.level}-${item.title}`}
+                    type="button"
+                    className="vp-customer-service-next-item"
+                    onClick={item.onClick}
+                    aria-label={`建议下一步 ${item.level} ${item.title} ${item.action}`}
+                  >
+                    <Tag color={item.color}>{item.level}</Tag>
+                    <strong>{item.title}</strong>
+                    <span>{item.detail}</span>
+                    <em>{item.action}</em>
+                  </button>
+                ))}
+              </div>
+            </div>
           </section>
         ) : null}
         {focusMode === 'time-window' ? (