diff --git a/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx b/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
index e1315d30..74f6ffa6 100644
--- a/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
+++ b/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
@@ -2385,11 +2385,98 @@ export function Dashboard({
       onClick: () => onOpenRealtime({ online: 'online' })
     }
   ];
+  const customerVehicleServiceDashboardItems = [
+    {
+      question: '车辆在哪里',
+      value: `${commandLocatedCount.toLocaleString()} 有定位`,
+      detail: '进入实时地图查看车辆分布、在线状态、最后上报和当前位置。',
+      action: '打开地图',
+      color: commandLocatedCount > 0 ? 'green' as const : 'orange' as const,
+      onClick: () => onOpenMap({ online: 'online' })
+    },
+    {
+      question: '轨迹能否回放',
+      value: `${formatCount(summary?.activeToday)} 活跃`,
+      detail: '按车辆和自定义时间窗回放路线、速度、停驶和里程断点。',
+      action: '轨迹回放',
+      color: 'blue' as const,
+      onClick: openTimeMonitorHistory
+    },
+    {
+      question: '里程怎么算',
+      value: `${formatCount(serviceSummary?.totalVehicles)} 车辆`,
+      detail: '查询区间里程、每日里程和统计闭合情况，支撑 BI 口径复核。',
+      action: '统计查询',
+      color: 'blue' as const,
+      onClick: openTimeMonitorMileage
+    },
+    {
+      question: '数据怎么导出',
+      value: `${formatCount(summary?.frameToday)} 今日数据`,
+      detail: '按车辆、时间和字段裁剪导出位置历史、原始记录和解析证据。',
+      action: '历史导出',
+      color: 'blue' as const,
+      onClick: openTimeMonitorRaw
+    },
+    {
+      question: '异常谁处理',
+      value: `${formatCount(summary?.issueVehicles)} 告警`,
+      detail: highPriorityIssue ? `${qualityIssueLabel(highPriorityIssue.issueType)} / ${priorityIssueVehicleLabel(highPriorityIssue)}` : '暂无高优先级告警，可保持日常监控。',
+      action: '告警通知',
+      color: (summary?.issueVehicles ?? 0) > 0 ? 'orange' as const : 'green' as const,
+      onClick: () => onOpenQuality(highPriorityIssue?.issueType ? { issueType: highPriorityIssue.issueType } : {})
+    }
+  ];
 
   return (
     <div className="vp-page">
       <PageHeader title="车辆服务工作台" description="面向客户的车辆地图、实时监控、轨迹回放、统计查询、自定义时间窗复盘、历史查询、告警通知和数据导出" />
       <Spin spinning={loading}>
+        <section className="vp-customer-vehicle-service-dashboard" aria-label="客户车辆服务驾驶舱">
+          <div className="vp-customer-vehicle-service-dashboard-copy">
+            <Space wrap>
+              <Tag color="blue">客户车辆服务驾驶舱</Tag>
+              <Tag color={amapConfigured ? 'green' : 'orange'}>{amapConfigured ? '高德地图可用' : '坐标预览'}</Tag>
+              <Tag color={(summary?.issueVehicles ?? 0) > 0 ? 'orange' : 'green'}>{formatCount(summary?.issueVehicles)} 告警</Tag>
+            </Space>
+            <Typography.Title heading={3} style={{ margin: 0 }}>
+              客户进来先看车辆，不先看协议。
+            </Typography.Title>
+            <Typography.Text type="secondary">
+              把实时地图、轨迹回放、里程统计、历史导出和告警通知收敛成一个可交付的车辆服务入口。
+            </Typography.Text>
+            <div className="vp-customer-vehicle-service-dashboard-status" aria-label="客户车辆服务驾驶舱状态">
+              <span>
+                <strong>{formatCount(serviceSummary?.onlineVehicles ?? summary?.onlineVehicles)}</strong>
+                在线车辆
+              </span>
+              <span>
+                <strong>{dayRangeText(timeMonitorScopeValue.dateFrom, timeMonitorScopeValue.dateTo)}</strong>
+                服务时间窗
+              </span>
+              <span>
+                <strong>{focusVehicle?.label ?? '暂无重点车辆'}</strong>
+                今日重点
+              </span>
+            </div>
+          </div>
+          <div className="vp-customer-vehicle-service-dashboard-grid">
+            {customerVehicleServiceDashboardItems.map((item) => (
+              <button
+                key={item.question}
+                type="button"
+                className="vp-customer-vehicle-service-dashboard-item"
+                onClick={item.onClick}
+                aria-label={`客户车辆服务驾驶舱 ${item.question} ${item.value} ${item.action}`}
+              >
+                <Tag color={item.color}>{item.question}</Tag>
+                <strong>{item.value}</strong>
+                <span>{item.detail}</span>
+                <em>{item.action}</em>
+              </button>
+            ))}
+          </div>
+        </section>
         <section className="vp-vehicle-service-cockpit" aria-label="车辆服务驾驶舱">
           <div className="vp-vehicle-service-cockpit-copy">
             <Space wrap>
diff --git a/vehicle-data-platform/apps/web/src/styles/global.css b/vehicle-data-platform/apps/web/src/styles/global.css
index 647dc736..d2b1dc88 100644
--- a/vehicle-data-platform/apps/web/src/styles/global.css
+++ b/vehicle-data-platform/apps/web/src/styles/global.css
@@ -2185,6 +2185,116 @@ body {
   overflow: hidden;
 }
 
+.vp-customer-vehicle-service-dashboard {
+  margin-bottom: 16px;
+  border: 1px solid rgba(22, 100, 255, 0.2);
+  border-radius: 8px;
+  background: #ffffff;
+  display: grid;
+  grid-template-columns: minmax(320px, 0.7fr) minmax(0, 1.3fr);
+  overflow: hidden;
+}
+
+.vp-customer-vehicle-service-dashboard-copy {
+  min-width: 0;
+  padding: 22px;
+  border-right: 1px solid var(--vp-border);
+  background: linear-gradient(180deg, #f7faff 0%, #ffffff 100%);
+  display: grid;
+  gap: 14px;
+  align-content: center;
+}
+
+.vp-customer-vehicle-service-dashboard-copy .semi-typography {
+  line-height: 26px;
+}
+
+.vp-customer-vehicle-service-dashboard-status {
+  display: grid;
+  grid-template-columns: repeat(3, minmax(0, 1fr));
+  gap: 8px;
+}
+
+.vp-customer-vehicle-service-dashboard-status span {
+  min-width: 0;
+  padding: 10px;
+  border: 1px solid rgba(22, 100, 255, 0.12);
+  border-radius: 8px;
+  background: #ffffff;
+  color: var(--vp-text-muted);
+  font-size: 12px;
+  line-height: 18px;
+  display: grid;
+  gap: 4px;
+}
+
+.vp-customer-vehicle-service-dashboard-status strong {
+  color: var(--vp-text);
+  font-size: 14px;
+  line-height: 18px;
+  font-weight: 800;
+  overflow: hidden;
+  text-overflow: ellipsis;
+  white-space: nowrap;
+}
+
+.vp-customer-vehicle-service-dashboard-grid {
+  min-width: 0;
+  padding: 14px;
+  display: grid;
+  grid-template-columns: repeat(5, minmax(0, 1fr));
+  gap: 10px;
+}
+
+.vp-customer-vehicle-service-dashboard-item {
+  min-width: 0;
+  min-height: 164px;
+  padding: 12px;
+  border: 1px solid rgba(22, 100, 255, 0.14);
+  border-radius: 8px;
+  background: #fbfcff;
+  color: inherit;
+  cursor: pointer;
+  font: inherit;
+  text-align: left;
+  display: grid;
+  gap: 8px;
+  align-content: start;
+  transition: border-color 0.16s ease, box-shadow 0.16s ease, background 0.16s ease;
+}
+
+.vp-customer-vehicle-service-dashboard-item:hover,
+.vp-customer-vehicle-service-dashboard-item:focus-visible {
+  border-color: rgba(22, 100, 255, 0.42);
+  background: #f5f9ff;
+  box-shadow: 0 0 0 3px rgba(22, 100, 255, 0.08);
+  outline: none;
+}
+
+.vp-customer-vehicle-service-dashboard-item strong {
+  color: var(--vp-text);
+  font-size: 19px;
+  line-height: 24px;
+  font-weight: 800;
+  word-break: break-word;
+}
+
+.vp-customer-vehicle-service-dashboard-item span {
+  color: var(--vp-text-muted);
+  font-size: 12px;
+  line-height: 18px;
+  word-break: break-word;
+}
+
+.vp-customer-vehicle-service-dashboard-item em {
+  align-self: end;
+  color: var(--vp-primary);
+  font-size: 12px;
+  font-style: normal;
+  font-weight: 800;
+  line-height: 18px;
+}
+
 .vp-vehicle-service-cockpit-copy {
   padding: 20px;
   border-right: 1px solid var(--vp-border);
@@ -12439,6 +12549,9 @@ button.vp-realtime-command-item:focus-visible {
   .vp-dispatch-operations-highlights,
   .vp-customer-delivery-workbench,
   .vp-customer-delivery-workbench-grid,
+  .vp-customer-vehicle-service-dashboard,
+  .vp-customer-vehicle-service-dashboard-grid,
+  .vp-customer-vehicle-service-dashboard-status,
   .vp-vehicle-service-cockpit,
   .vp-vehicle-service-cockpit-grid,
   .vp-customer-platform-blueprint,
diff --git a/vehicle-data-platform/apps/web/src/test/App.test.tsx b/vehicle-data-platform/apps/web/src/test/App.test.tsx
index 2fd9fb8a..c8581439 100644
--- a/vehicle-data-platform/apps/web/src/test/App.test.tsx
+++ b/vehicle-data-platform/apps/web/src/test/App.test.tsx
@@ -1355,6 +1355,14 @@ test('dashboard exposes vehicle data center capability matrix', async () => {
 
   await renderDashboard();
   expect(screen.getByText('车辆服务工作台')).toBeInTheDocument();
+  expect(screen.getByRole('region', { name: '客户车辆服务驾驶舱' })).toBeInTheDocument();
+  expect(screen.getByText('客户进来先看车辆，不先看协议。')).toBeInTheDocument();
+  expect(screen.getByText('把实时地图、轨迹回放、里程统计、历史导出和告警通知收敛成一个可交付的车辆服务入口。')).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务驾驶舱 车辆在哪里 0 有定位 打开地图' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务驾驶舱 轨迹能否回放 4 活跃 轨迹回放' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务驾驶舱 里程怎么算 1,033 车辆 统计查询' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务驾驶舱 数据怎么导出 1,286,320 今日数据 历史导出' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务驾驶舱 异常谁处理 7 告警 告警通知' })).toBeInTheDocument();
   expect(screen.getByText('客户车辆服务中台蓝图')).toBeInTheDocument();
   expect(screen.getByText('参考主流车联网平台的信息架构，把 Live Map、Route Replay、Geofence Alerts、Reports Export 和 Vehicle Health 收敛成客户可直接使用的车辆服务。')).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '客户车辆服务中台蓝图 实时地图 208 在线 打开地图' })).toBeInTheDocument();