diff --git a/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx b/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
index 9f1cc25e..dae61a08 100644
--- a/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
+++ b/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
@@ -2634,6 +2634,53 @@ export function Dashboard({
       onClick: () => onOpenQuality(highPriorityIssue?.issueType ? { issueType: highPriorityIssue.issueType } : {})
     }
   ];
+  const customerVehicleServicePathItems = [
+    {
+      label: '地图监控',
+      question: '在线在哪里',
+      value: `${formatCount(serviceSummary?.onlineVehicles ?? summary?.onlineVehicles)} 在线`,
+      detail: `${commandLocatedCount.toLocaleString()} 辆有有效坐标，先让客户看到车辆位置和在线状态。`,
+      action: '打开地图',
+      color: 'green' as const,
+      onClick: () => onOpenMap({ online: 'online' })
+    },
+    {
+      label: '时间窗',
+      question: '这段时间怎么跑',
+      value: dayRangeText(timeMonitorScopeValue.dateFrom, timeMonitorScopeValue.dateTo),
+      detail: '用同一时间窗串起轨迹、位置、里程、告警和导出证据。',
+      action: '开始复盘',
+      color: 'blue' as const,
+      onClick: openTimeMonitorHistory
+    },
+    {
+      label: '里程统计',
+      question: '里程是否可信',
+      value: `${formatCount(serviceSummary?.totalVehicles)} 车辆`,
+      detail: '面向客户核对区间里程、每日汇总和 BI 统计口径。',
+      action: '核对统计',
+      color: 'blue' as const,
+      onClick: openTimeMonitorMileage
+    },
+    {
+      label: '告警通知',
+      question: '异常是否通知',
+      value: `${formatCount(summary?.issueVehicles)} 告警`,
+      detail: highPriorityIssue ? `${qualityIssueLabel(highPriorityIssue.issueType)} / ${priorityIssueVehicleLabel(highPriorityIssue)}` : '暂无高优先级告警，保持日常巡检。',
+      action: '查看告警',
+      color: (summary?.issueVehicles ?? 0) > 0 ? 'orange' as const : 'green' as const,
+      onClick: () => onOpenQuality(highPriorityIssue?.issueType ? { issueType: highPriorityIssue.issueType } : {})
+    },
+    {
+      label: '数据导出',
+      question: '数据能否交付',
+      value: `${formatCount(summary?.frameToday)} 今日数据`,
+      detail: '按车辆、时间窗和字段裁剪导出位置、原始记录和解析证据。',
+      action: '导出证据',
+      color: 'blue' as const,
+      onClick: openTimeMonitorRaw
+    }
+  ];
 
   return (
     <div className="vp-page">
@@ -2644,6 +2691,46 @@ export function Dashboard({
           : '面向客户的车辆地图、实时监控、轨迹回放、统计查询、自定义时间窗复盘、历史查询、告警通知和数据导出'}
       />
       <Spin spinning={loading}>
+        {focusMode === 'overview' ? (
+          <section className="vp-customer-service-path" aria-label="客户车辆服务路径">
+            <div className="vp-customer-service-path-copy">
+              <Space wrap>
+                <Tag color="blue">客户车辆服务路径</Tag>
+                <Tag color="green">{vehicleServiceOnlineText(serviceSummary, summary)}</Tag>
+                <Tag color={(summary?.issueVehicles ?? 0) > 0 ? 'orange' : 'green'}>{formatCount(summary?.issueVehicles)} 告警</Tag>
+              </Space>
+              <Typography.Title heading={3} style={{ margin: 0 }}>
+                客户车辆服务路径
+              </Typography.Title>
+              <Typography.Text type="secondary">
+                客户入口只回答车辆问题：在线在哪里、这段时间怎么跑、里程是否可信、异常是否通知、数据能否交付。
+              </Typography.Text>
+              <Typography.Text type="secondary" className="vp-customer-service-path-evidence">
+                32960 / 808 / MQTT 只是证据通道
+              </Typography.Text>
+              <Typography.Text type="secondary">
+                默认沉到车辆可信度、历史明细和运维解释里。
+              </Typography.Text>
+            </div>
+            <div className="vp-customer-service-path-grid">
+              {customerVehicleServicePathItems.map((item) => (
+                <button
+                  key={item.label}
+                  type="button"
+                  className="vp-customer-service-path-item"
+                  onClick={item.onClick}
+                  aria-label={`客户车辆服务路径 ${item.label} ${item.question} ${item.action}`}
+                >
+                  <Tag color={item.color}>{item.label}</Tag>
+                  <strong>{item.question}</strong>
+                  <span>{item.value}</span>
+                  <p>{item.detail}</p>
+                  <em>{item.action}</em>
+                </button>
+              ))}
+            </div>
+          </section>
+        ) : null}
         {focusMode === 'time-window' ? (
           <section className="vp-time-monitor-dedicated" aria-label="时间窗监控">
             <div className="vp-time-monitor-dedicated-copy">
diff --git a/vehicle-data-platform/apps/web/src/styles/global.css b/vehicle-data-platform/apps/web/src/styles/global.css
index afdc285f..a2597179 100644
--- a/vehicle-data-platform/apps/web/src/styles/global.css
+++ b/vehicle-data-platform/apps/web/src/styles/global.css
@@ -1213,6 +1213,104 @@ body {
   outline: none;
 }
 
+.vp-customer-service-path {
+  margin-bottom: 16px;
+  border: 1px solid rgba(22, 100, 255, 0.16);
+  border-radius: 8px;
+  background: #ffffff;
+  display: grid;
+  grid-template-columns: minmax(300px, 0.42fr) minmax(0, 1fr);
+  overflow: hidden;
+  box-shadow: var(--vp-shadow-sm);
+}
+
+.vp-customer-service-path-copy {
+  min-width: 0;
+  padding: 18px;
+  border-right: 1px solid var(--vp-border);
+  background: #f7fbff;
+  display: grid;
+  gap: 10px;
+  align-content: start;
+}
+
+.vp-customer-service-path-copy .semi-typography {
+  max-width: 580px;
+}
+
+.vp-customer-service-path-evidence {
+  padding: 10px 12px;
+  border: 1px solid rgba(22, 100, 255, 0.14);
+  border-radius: 8px;
+  background: #ffffff;
+}
+
+.vp-customer-service-path-grid {
+  min-width: 0;
+  padding: 14px;
+  display: grid;
+  grid-template-columns: repeat(5, minmax(0, 1fr));
+  gap: 10px;
+}
+
+.vp-customer-service-path-item {
+  min-width: 0;
+  min-height: 176px;
+  padding: 12px;
+  border: 1px solid var(--vp-border);
+  border-radius: 8px;
+  background: #fbfcff;
+  color: inherit;
+  cursor: pointer;
+  font: inherit;
+  text-align: left;
+  display: grid;
+  gap: 8px;
+  align-content: start;
+  transition: border-color 0.16s ease, box-shadow 0.16s ease, background 0.16s ease;
+}
+
+.vp-customer-service-path-item:hover,
+.vp-customer-service-path-item:focus-visible {
+  border-color: rgba(22, 100, 255, 0.42);
+  background: #f5f9ff;
+  box-shadow: 0 0 0 3px rgba(22, 100, 255, 0.08);
+  outline: none;
+}
+
+.vp-customer-service-path-item strong {
+  color: var(--vp-text);
+  font-size: 18px;
+  line-height: 24px;
+  font-weight: 800;
+  word-break: break-word;
+}
+
+.vp-customer-service-path-item span {
+  color: var(--vp-primary);
+  font-size: 13px;
+  line-height: 18px;
+  font-weight: 800;
+  word-break: break-word;
+}
+
+.vp-customer-service-path-item p {
+  margin: 0;
+  color: var(--vp-text-muted);
+  font-size: 12px;
+  line-height: 18px;
+  word-break: break-word;
+}
+
+.vp-customer-service-path-item em {
+  align-self: end;
+  color: var(--vp-primary);
+  font-size: 12px;
+  font-style: normal;
+  font-weight: 800;
+  line-height: 18px;
+}
+
 .vp-vehicle-priority-queue {
   padding: 12px;
   border: 1px solid rgba(255, 127, 0, 0.2);
@@ -14389,6 +14487,8 @@ button.vp-realtime-command-item:focus-visible {
   .vp-vehicle-archive-summary-main,
   .vp-vehicle-archive-summary-grid,
   .vp-vehicle-question-grid,
+  .vp-customer-service-path,
+  .vp-customer-service-path-grid,
   .vp-unified-service-board,
   .vp-unified-service-grid,
   .vp-service-dossier,
@@ -14766,6 +14866,7 @@ button.vp-realtime-command-item:focus-visible {
   .vp-history-export-acceptance-actions,
   .vp-time-next-action-copy,
   .vp-time-next-action-actions,
+  .vp-customer-service-path-copy,
   .vp-time-monitor-dedicated-copy,
   .vp-map-layer-control-copy,
   .vp-map-layer-control-actions,
diff --git a/vehicle-data-platform/apps/web/src/test/App.test.tsx b/vehicle-data-platform/apps/web/src/test/App.test.tsx
index 699ab912..cbb51b67 100644
--- a/vehicle-data-platform/apps/web/src/test/App.test.tsx
+++ b/vehicle-data-platform/apps/web/src/test/App.test.tsx
@@ -71,6 +71,90 @@ test('renders vehicle platform shell', () => {
   expect(getComputedStyle(document.body).minWidth).not.toBe('1280px');
 });
 
+test('dashboard opens with a customer vehicle service path instead of protocol entry points', async () => {
+  window.history.replaceState(null, '', '/#/dashboard');
+  vi.spyOn(globalThis, 'fetch').mockImplementation(async (input) => {
+    const path = String(input);
+    if (path.includes('/api/ops/health')) {
+      return {
+        ok: true,
+        json: async () => ({
+          data: {
+            linkHealth: [],
+            kafkaLag: 0,
+            activeConnections: 15,
+            redisOnlineKeys: 92,
+            tdengineWritable: true,
+            mysqlWritable: true,
+            runtime: { requestTimeoutMs: 5000, amapWebJsConfigured: true, amapSecurityProxyEnabled: true, amapSecurityCodeExposed: false }
+          },
+          traceId: 'trace-test',
+          timestamp: 1783094400000
+        })
+      } as Response;
+    }
+    if (path.includes('/api/dashboard/summary')) {
+      return {
+        ok: true,
+        json: async () => ({
+          data: {
+            onlineVehicles: 92,
+            activeToday: 120,
+            frameToday: 21000,
+            issueVehicles: 7,
+            kafkaLag: 0,
+            protocols: [],
+            serviceStatuses: [],
+            linkHealth: []
+          },
+          traceId: 'trace-test',
+          timestamp: 1783094400000
+        })
+      } as Response;
+    }
+    if (path.includes('/api/vehicle-service/summary')) {
+      return {
+        ok: true,
+        json: async () => ({
+          data: {
+            totalVehicles: 1033,
+            boundVehicles: 988,
+            onlineVehicles: 92,
+            singleSourceVehicles: 170,
+            multiSourceVehicles: 220,
+            noDataVehicles: 15,
+            identityRequiredVehicles: 9,
+            serviceStatuses: [],
+            protocols: [],
+            missingSources: []
+          },
+          traceId: 'trace-test',
+          timestamp: 1783094400000
+        })
+      } as Response;
+    }
+    return {
+      ok: true,
+      json: async () => ({
+        data: { items: [], total: 0, limit: 8, offset: 0 },
+        traceId: 'trace-test',
+        timestamp: 1783094400000
+      })
+    } as Response;
+  });
+
+  render(<App />);
+
+  expect(await screen.findByRole('heading', { name: '客户车辆服务路径' })).toBeInTheDocument();
+  expect(screen.getByText('客户入口只回答车辆问题：在线在哪里、这段时间怎么跑、里程是否可信、异常是否通知、数据能否交付。')).toBeInTheDocument();
+  expect(screen.getByText('32960 / 808 / MQTT 只是证据通道')).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务路径 地图监控 在线在哪里 打开地图' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务路径 时间窗 这段时间怎么跑 开始复盘' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务路径 里程统计 里程是否可信 核对统计' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务路径 告警通知 异常是否通知 查看告警' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务路径 数据导出 数据能否交付 导出证据' })).toBeInTheDocument();
+});
+
 test('topbar frames customer work as a vehicle service delivery strip', () => {
   vi.spyOn(globalThis, 'fetch').mockImplementation(async () => ({
     ok: true,