feat(platform): add customer problem desk

vehicle-data-platform/apps/web/src/pages/Dashboard.tsx

@@ -1463,6 +1463,48 @@ export function Dashboard({
       onClick: () => onOpenQuality(highPriorityIssue?.issueType ? { issueType: highPriorityIssue.issueType } : {})
     }
   ];
+  const customerProblemDesk = [
+    {
+      question: '现在车辆在哪里',
+      answer: `${commandLocatedCount.toLocaleString()} 辆有可用坐标，先进入实时地图确认分布和最新上报。`,
+      metric: `${formatCount(serviceSummary?.onlineVehicles ?? summary?.onlineVehicles)} 在线`,
+      action: '打开实时地图',
+      color: 'green' as const,
+      onClick: () => onOpenMap({ online: 'online' })
+    },
+    {
+      question: '这段时间跑了多少',
+      answer: `${dayRangeText(timeMonitorScopeValue.dateFrom, timeMonitorScopeValue.dateTo)}，用同一时间窗核对区间里程和每日统计。`,
+      metric: `${formatCount(serviceSummary?.totalVehicles)} 车辆`,
+      action: '查统计查询',
+      color: 'blue' as const,
+      onClick: openTimeMonitorMileage
+    },
+    {
+      question: '轨迹能不能回放',
+      answer: `今日活跃 ${formatCount(summary?.activeToday)}，可回放位置、速度、停驶和里程断点。`,
+      metric: `${formatCount(summary?.activeToday)} 活跃`,
+      action: '打开轨迹回放',
+      color: 'blue' as const,
+      onClick: openTimeMonitorHistory
+    },
+    {
+      question: '需要导出哪些证据',
+      answer: `今日数据 ${formatCount(summary?.frameToday)}，按车辆、时间、字段裁剪导出位置和原始证据。`,
+      metric: `${formatCount(summary?.frameToday)} 数据`,
+      action: '查询历史导出',
+      color: 'blue' as const,
+      onClick: openTimeMonitorRaw
+    },
+    {
+      question: '哪些车需要通知处理',
+      answer: highPriorityIssue ? `${qualityIssueLabel(highPriorityIssue.issueType)} / ${priorityIssueVehicleLabel(highPriorityIssue)}` : '暂无高优先级告警，保持日常巡检。',
+      metric: `${formatCount(summary?.issueVehicles)} 告警`,
+      action: '查看告警事件',
+      color: (summary?.issueVehicles ?? 0) > 0 ? 'orange' as const : 'green' as const,
+      onClick: () => onOpenQuality(highPriorityIssue?.issueType ? { issueType: highPriorityIssue.issueType } : {})
+    }
+  ];
   const customerNextActions = [
     {
       level: (summary?.issueVehicles ?? 0) > 0 ? '优先' : '巡检',
@@ -1599,6 +1641,36 @@ export function Dashboard({
                 ))}
               </div>
             </div>
+            <div className="vp-customer-problem-desk">
+              <div className="vp-customer-problem-head">
+                <div>
+                  <Typography.Text strong>客户问题处理台</Typography.Text>
+                  <Typography.Text type="secondary">先回答客户问题，再下钻到车辆、轨迹、统计和证据。</Typography.Text>
+                </div>
+                <Tag color="blue">车辆服务优先</Tag>
+              </div>
+              <Typography.Text type="secondary" className="vp-customer-problem-principle">
+                客户首先关心的是车辆、位置、时间、里程、告警和导出；GB32960、JT808、MQTT 只放在证据层。
+              </Typography.Text>
+              <div className="vp-customer-problem-grid">
+                {customerProblemDesk.map((item) => (
+                  <button
+                    key={item.question}
+                    type="button"
+                    className="vp-customer-problem-item"
+                    onClick={item.onClick}
+                    aria-label={`客户问题处理台 ${item.question} ${item.action}`}
+                  >
+                    <div>
+                      <strong>{item.question}</strong>
+                      <span>{item.answer}</span>
+                    </div>
+                    <Tag color={item.color}>{item.metric}</Tag>
+                    <em>{item.action}</em>
+                  </button>
+                ))}
+              </div>
+            </div>
             <div className="vp-fleet-monitor-panel-head">
               <Typography.Text strong>今日先处理</Typography.Text>
               <Button size="small" theme="light" type="primary" onClick={copyCustomerServiceGuide}>复制说明</Button>