diff --git a/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx b/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
index 0b15d749..a1498900 100644
--- a/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
+++ b/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
@@ -1330,7 +1330,7 @@ export function Dashboard({
     const highPriorityLookupKey = highPriorityLookup?.key;
     const highPriorityFilters = highPriorityEvidenceFilters;
     const lines = [
-      '【车辆服务中台运营交接摘要】',
+      '【车辆服务中台客户交付摘要】',
       `在线车辆：${formatCount(serviceSummary?.onlineVehicles ?? summary?.onlineVehicles)} / ${formatCount(serviceSummary?.totalVehicles)}`,
       `今日活跃：${formatCount(summary?.activeToday)}`,
       `今日帧量：${formatCount(summary?.frameToday)}`,
@@ -1348,7 +1348,7 @@ export function Dashboard({
       `统计查询：${appURL(buildAppHash({ page: 'mileage', keyword: highPriorityLookupKey, protocol: highPriorityIssue?.protocol }))}`,
       `车辆服务：${appURL(buildAppHash({ page: 'detail', keyword: highPriorityLookupKey, protocol: highPriorityIssue?.protocol }))}`
     ].filter(Boolean);
-    copyText(lines.join('\n'), '运营交接摘要');
+    copyText(lines.join('\n'), '客户交付摘要');
   };
   const copyScenarioBlueprint = () => {
     const lines = [
@@ -3635,7 +3635,7 @@ export function Dashboard({
             <div className="vp-vehicle-priority-queue">
               <div className="vp-vehicle-priority-queue-head">
                 <div>
-                  <Typography.Text strong>车辆运营优先级队列</Typography.Text>
+                  <Typography.Text strong>车辆服务优先级队列</Typography.Text>
                   <Typography.Text type="secondary">先处理影响客户看车、查轨迹、算里程和收通知的问题车辆。</Typography.Text>
                 </div>
                 <Tag color="blue">按车辆问题排序</Tag>
@@ -3647,7 +3647,7 @@ export function Dashboard({
                     type="button"
                     className="vp-vehicle-priority-queue-item"
                     onClick={item.onClick}
-                    aria-label={`车辆运营优先级队列 ${item.title} ${item.value} ${item.action}`}
+                    aria-label={`车辆服务优先级队列 ${item.title} ${item.value} ${item.action}`}
                   >
                     <Tag color={item.color}>{item.title}</Tag>
                     <strong>{item.value}</strong>
@@ -3668,7 +3668,7 @@ export function Dashboard({
                   type="button"
                   className="vp-fleet-next-action"
                   onClick={item.onClick}
-                  aria-label={`车辆运营建议 ${item.title} ${item.action}`}
+                  aria-label={`车辆服务建议 ${item.title} ${item.action}`}
                 >
                   <Tag color={item.color}>{item.level}</Tag>
                   <strong>{item.title}</strong>
@@ -4103,7 +4103,7 @@ export function Dashboard({
                     <Button size="small" theme="solid" type="primary" onClick={() => onOpenVehicles({ online: 'online' })}>查看在线车辆</Button>
                     <Button size="small" theme="light" type="primary" onClick={copyCustomerServiceGuide}>复制客户服务说明</Button>
                     <Button size="small" theme="light" type="primary" onClick={exportDashboardSnapshot}>导出驾驶舱 CSV</Button>
-                    <Button size="small" theme="light" type="tertiary" onClick={copyOperationsHandoff}>复制运营交接摘要</Button>
+                    <Button size="small" theme="light" type="tertiary" onClick={copyOperationsHandoff}>复制客户交付摘要</Button>
                   </Space>
                 </div>
                 <div className="vp-service-entry-grid">
@@ -4132,7 +4132,7 @@ export function Dashboard({
             <small>来源覆盖、地图配置、告警预览和实时证据默认收起，客户主流程先看车辆监控、轨迹、统计、告警和导出。</small>
           </summary>
           <div className="vp-dashboard-evidence-body">
-        <Card bordered title="地图运营能力" style={{ marginBottom: 16 }}>
+        <Card bordered title="地图监控能力" style={{ marginBottom: 16 }}>
           <div className="vp-map-ops-board">
             <div className="vp-map-ops-readiness">
               {mapReadiness.map((item) => (
@@ -4193,7 +4193,7 @@ export function Dashboard({
             </div>
           </Card>
         ) : null}
-        <Card bordered title="车辆运营工作台" style={{ marginBottom: 16 }}>
+        <Card bordered title="车辆服务工作台" style={{ marginBottom: 16 }}>
           <div className="vp-workbench-grid">
             {operationWorkbench.map((item) => (
               <div key={item.title} className="vp-workbench-item">
@@ -4317,7 +4317,7 @@ export function Dashboard({
             </div>
           </Card>
         ) : null}
-        <Card bordered title="车辆运营能力矩阵" style={{ marginBottom: 16 }}>
+        <Card bordered title="车辆服务能力矩阵" style={{ marginBottom: 16 }}>
           <div className="vp-capability-grid">
             {capabilities.map((item) => (
               <div key={item.title} className="vp-capability-item">
diff --git a/vehicle-data-platform/apps/web/src/test/App.test.tsx b/vehicle-data-platform/apps/web/src/test/App.test.tsx
index 8821bda9..7c3acccd 100644
--- a/vehicle-data-platform/apps/web/src/test/App.test.tsx
+++ b/vehicle-data-platform/apps/web/src/test/App.test.tsx
@@ -1933,11 +1933,11 @@ test('dashboard exposes vehicle data center capability matrix', async () => {
   const renderDashboard = async () => {
     window.history.replaceState(null, '', '/#/dashboard');
     render(<App />);
-    expect(await screen.findByText('车辆运营能力矩阵')).toBeInTheDocument();
+    expect(await screen.findByText('车辆服务能力矩阵')).toBeInTheDocument();
   };
 
   await renderDashboard();
-  expect(screen.getByText('车辆服务工作台')).toBeInTheDocument();
+  expect(screen.getAllByText('车辆服务工作台').length).toBeGreaterThanOrEqual(1);
   expect(screen.getByRole('region', { name: '客户车辆服务驾驶舱' })).toBeInTheDocument();
   expect(screen.getByText('客户进来先看车辆，不先看协议。')).toBeInTheDocument();
   expect(screen.getByText('把实时地图、轨迹回放、里程统计、历史导出和告警通知收敛成一个可交付的车辆服务入口。')).toBeInTheDocument();
@@ -1996,16 +1996,16 @@ test('dashboard exposes vehicle data center capability matrix', async () => {
   expect(screen.getByRole('button', { name: '客户问题处理台 轨迹能不能回放 打开轨迹回放' })).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '客户问题处理台 需要导出哪些证据 查询历史导出' })).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '客户问题处理台 哪些车需要通知处理 查看告警事件' })).toBeInTheDocument();
-  expect(screen.getByText('车辆运营优先级队列')).toBeInTheDocument();
+  expect(screen.getByText('车辆服务优先级队列')).toBeInTheDocument();
   expect(screen.getByText('先处理影响客户看车、查轨迹、算里程和收通知的问题车辆。')).toBeInTheDocument();
-  expect(screen.getByRole('button', { name: '车辆运营优先级队列 告警待处理 7 辆 告警事件' })).toBeInTheDocument();
-  expect(screen.getByRole('button', { name: '车辆运营优先级队列 无有效定位 208 辆 打开地图' })).toBeInTheDocument();
-  expect(screen.getByRole('button', { name: '车辆运营优先级队列 身份未绑定 9 辆 维护绑定' })).toBeInTheDocument();
-  expect(screen.getByRole('button', { name: '车辆运营优先级队列 暂无数据 461 辆 车辆列表' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '车辆服务优先级队列 告警待处理 7 辆 告警事件' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '车辆服务优先级队列 无有效定位 208 辆 打开地图' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '车辆服务优先级队列 身份未绑定 9 辆 维护绑定' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '车辆服务优先级队列 暂无数据 461 辆 车辆列表' })).toBeInTheDocument();
   expect(screen.getByText('今日先处理')).toBeInTheDocument();
-  expect(screen.getByRole('button', { name: '车辆运营建议 先处理告警车辆 进入告警' })).toBeInTheDocument();
-  expect(screen.getByRole('button', { name: '车辆运营建议 选择一辆车复盘 车辆中心' })).toBeInTheDocument();
-  expect(screen.getByRole('button', { name: '车辆运营建议 按同一范围交付数据 复制复盘包' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '车辆服务建议 先处理告警车辆 进入告警' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '车辆服务建议 选择一辆车复盘 车辆中心' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '车辆服务建议 按同一范围交付数据 复制复盘包' })).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '客户车辆工作流 实时看车 实时地图' })).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '客户车辆工作流 轨迹复盘 轨迹回放' })).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '客户车辆工作流 统计查询 统计查询' })).toBeInTheDocument();
@@ -2095,8 +2095,8 @@ test('dashboard exposes vehicle data center capability matrix', async () => {
   expect(screen.getAllByText('告警复盘').length).toBeGreaterThanOrEqual(1);
   expect(screen.getByText('运维和证据层')).toBeInTheDocument();
   expect(screen.getByText('来源覆盖、地图配置、告警预览和实时证据默认收起，客户主流程先看车辆监控、轨迹、统计、告警和导出。')).toBeInTheDocument();
-  expect(screen.getByText('车辆运营工作台')).toBeInTheDocument();
-  expect(screen.getByText('地图运营能力')).toBeInTheDocument();
+  expect(screen.getAllByText('车辆服务工作台').length).toBeGreaterThanOrEqual(1);
+  expect(screen.getByText('地图监控能力')).toBeInTheDocument();
   expect(screen.getByText('车联网场景导航')).toBeInTheDocument();
   expect(screen.getByText('高德 Web JS')).toBeInTheDocument();
   expect(screen.getByText('服务端 API')).toBeInTheDocument();
@@ -2951,10 +2951,10 @@ test('dashboard copies highest priority quality issue notification text', async
   expect(writeText).toHaveBeenCalledWith(expect.stringContaining('轨迹证据：http://localhost:3000/#/history?keyword=%E7%B2%A4A%E5%91%8A%E8%AD%A61&protocol=JT808&dateFrom=2026-07-03&dateTo=2026-07-04'));
   expect(writeText).toHaveBeenCalledWith(expect.stringContaining('原始记录：http://localhost:3000/#/history-query?keyword=%E7%B2%A4A%E5%91%8A%E8%AD%A61&protocol=JT808&tab=raw&dateFrom=2026-07-03&dateTo=2026-07-04&includeFields=true'));
 
-  fireEvent.click(screen.getByRole('button', { name: '复制运营交接摘要' }));
+  fireEvent.click(screen.getByRole('button', { name: '复制客户交付摘要' }));
 
   await waitFor(() => {
-    expect(writeText).toHaveBeenCalledWith(expect.stringContaining('【车辆服务中台运营交接摘要】'));
+    expect(writeText).toHaveBeenCalledWith(expect.stringContaining('【车辆服务中台客户交付摘要】'));
   });
   expect(writeText).toHaveBeenCalledWith(expect.stringContaining('在线车辆：88 / 1,033'));
   expect(writeText).toHaveBeenCalledWith(expect.stringContaining('今日活跃：96'));