feat(platform): add customer service blueprint

vehicle-data-platform/apps/web/src/pages/Dashboard.tsx

@@ -1631,6 +1631,48 @@ export function Dashboard({
       onClick: () => onOpenQuality(highPriorityIssue?.issueType ? { issueType: highPriorityIssue.issueType } : {})
     }
   ];
+  const customerPlatformBlueprintItems = [
+    {
+      label: '实时地图',
+      value: `${formatCount(serviceSummary?.onlineVehicles ?? summary?.onlineVehicles)} 在线`,
+      detail: `有效定位 ${commandLocatedCount.toLocaleString()} 辆，支撑客户看车、调度和在线巡检。`,
+      action: '打开地图',
+      color: commandLocatedCount > 0 ? 'green' as const : 'orange' as const,
+      onClick: () => onOpenMap({ online: 'online' })
+    },
+    {
+      label: '轨迹回放',
+      value: `${formatCount(summary?.activeToday)} 活跃`,
+      detail: '按车辆和时间窗回放路线、速度、停留与里程断点。',
+      action: '回放轨迹',
+      color: 'blue' as const,
+      onClick: openTimeMonitorHistory
+    },
+    {
+      label: '围栏告警',
+      value: `${formatCount(summary?.issueVehicles)} 告警`,
+      detail: highPriorityIssue ? `${qualityIssueLabel(highPriorityIssue.issueType)} / ${priorityIssueVehicleLabel(highPriorityIssue)}` : '断链、定位异常、围栏事件进入告警通知闭环。',
+      action: '告警通知',
+      color: (summary?.issueVehicles ?? 0) > 0 ? 'orange' as const : 'green' as const,
+      onClick: () => onOpenQuality(highPriorityIssue?.issueType ? { issueType: highPriorityIssue.issueType } : {})
+    },
+    {
+      label: '报表导出',
+      value: `${formatCount(summary?.frameToday)} 今日数据`,
+      detail: '按车辆、时间、字段裁剪轨迹、历史明细、统计和告警说明。',
+      action: '历史导出',
+      color: 'blue' as const,
+      onClick: openTimeMonitorRaw
+    },
+    {
+      label: '车辆健康',
+      value: `${formatCount(serviceSummary?.totalVehicles)} 车辆`,
+      detail: '围绕车辆档案、在线状态、能耗字段和异常维护建立服务视图。',
+      action: '车辆中心',
+      color: 'blue' as const,
+      onClick: () => onOpenVehicles({})
+    }
+  ];
   const amapVehicleServiceItems = [
     {
       label: '实时看车',
@@ -2319,6 +2361,37 @@ export function Dashboard({
             ))}
           </div>
         </section>
+        <section className="vp-customer-platform-blueprint" aria-label="客户车辆服务中台蓝图">
+          <div className="vp-customer-platform-blueprint-copy">
+            <Space wrap>
+              <Tag color="blue">客户车辆服务中台蓝图</Tag>
+              <Tag color={amapConfigured ? 'green' : 'orange'}>{amapConfigured ? '高德地图可用' : '坐标预览'}</Tag>
+              <Tag color={(summary?.issueVehicles ?? 0) > 0 ? 'orange' : 'green'}>{formatCount(summary?.issueVehicles)} 告警</Tag>
+            </Space>
+            <Typography.Title heading={5} style={{ margin: 0 }}>
+              参考主流车联网平台的信息架构，把 Live Map、Route Replay、Geofence Alerts、Reports Export 和 Vehicle Health 收敛成客户可直接使用的车辆服务。
+            </Typography.Title>
+            <Typography.Text type="secondary">
+              三个接入来源继续作为证据层，客户首页只围绕车辆监控、时间窗复盘、告警通知和报表交付组织路径。
+            </Typography.Text>
+          </div>
+          <div className="vp-customer-platform-blueprint-grid">
+            {customerPlatformBlueprintItems.map((item) => (
+              <button
+                key={item.label}
+                type="button"
+                className="vp-customer-platform-blueprint-item"
+                onClick={item.onClick}
+                aria-label={`客户车辆服务中台蓝图 ${item.label} ${item.value} ${item.action}`}
+              >
+                <Tag color={item.color}>{item.label}</Tag>
+                <strong>{item.value}</strong>
+                <span>{item.detail}</span>
+                <em>{item.action}</em>
+              </button>
+            ))}
+          </div>
+        </section>
         <section className="vp-customer-service-journey" aria-label="车辆服务闭环">
           <div className="vp-customer-service-journey-copy">
             <Tag color="blue">车辆服务闭环</Tag>

vehicle-data-platform/apps/web/src/styles/global.css

@@ -1811,6 +1811,86 @@ body {
   line-height: 24px;
 }
 
+.vp-customer-platform-blueprint {
+  margin-bottom: 16px;
+  padding: 14px;
+  border: 1px solid rgba(22, 100, 255, 0.18);
+  border-radius: 8px;
+  background: #ffffff;
+  display: grid;
+  grid-template-columns: minmax(320px, 0.5fr) minmax(0, 1.5fr);
+  gap: 14px;
+  align-items: stretch;
+}
+
+.vp-customer-platform-blueprint-copy {
+  padding: 16px;
+  border: 1px solid rgba(22, 100, 255, 0.12);
+  border-radius: 8px;
+  background: #f6f9ff;
+  display: grid;
+  gap: 10px;
+  align-content: center;
+}
+
+.vp-customer-platform-blueprint-copy .semi-typography {
+  line-height: 25px;
+}
+
+.vp-customer-platform-blueprint-grid {
+  display: grid;
+  grid-template-columns: repeat(5, minmax(0, 1fr));
+  gap: 10px;
+}
+
+.vp-customer-platform-blueprint-item {
+  min-height: 138px;
+  padding: 12px;
+  border: 1px solid rgba(22, 100, 255, 0.14);
+  border-radius: 8px;
+  background: #fbfcff;
+  color: inherit;
+  cursor: pointer;
+  font: inherit;
+  text-align: left;
+  display: grid;
+  gap: 8px;
+  align-content: start;
+  transition: border-color 0.16s ease, box-shadow 0.16s ease, background 0.16s ease;
+}
+
+.vp-customer-platform-blueprint-item:hover,
+.vp-customer-platform-blueprint-item:focus-visible {
+  border-color: rgba(22, 100, 255, 0.42);
+  background: #f5f9ff;
+  box-shadow: 0 0 0 3px rgba(22, 100, 255, 0.08);
+  outline: none;
+}
+
+.vp-customer-platform-blueprint-item strong {
+  color: var(--vp-text);
+  font-size: 18px;
+  line-height: 24px;
+  font-weight: 800;
+  word-break: break-word;
+}
+
+.vp-customer-platform-blueprint-item span {
+  color: var(--vp-text-muted);
+  font-size: 12px;
+  line-height: 18px;
+  word-break: break-word;
+}
+
+.vp-customer-platform-blueprint-item em {
+  align-self: end;
+  color: var(--vp-primary);
+  font-size: 12px;
+  font-style: normal;
+  font-weight: 800;
+  line-height: 18px;
+}
+
 .vp-customer-service-journey {
   margin-bottom: 16px;
   padding: 14px;
@@ -12089,6 +12169,8 @@ button.vp-realtime-command-item:focus-visible {
   .vp-customer-delivery-workbench-grid,
   .vp-vehicle-service-cockpit,
   .vp-vehicle-service-cockpit-grid,
+  .vp-customer-platform-blueprint,
+  .vp-customer-platform-blueprint-grid,
   .vp-customer-service-separation,
   .vp-customer-primary-flow-grid,
   .vp-source-readiness-grid,

vehicle-data-platform/apps/web/src/test/App.test.tsx

@@ -879,6 +879,7 @@ test('dashboard presents a customer dispatch operations home', async () => {
 
 test('dashboard frames history query and export as a customer delivery workbench', async () => {
   window.history.replaceState(null, '', '/#/dashboard');
+  vi.setSystemTime(new Date('2026-07-05T12:00:00+08:00'));
   vi.spyOn(globalThis, 'fetch').mockImplementation(async (input) => {
     const path = String(input);
     if (path.includes('/api/ops/health')) {
@@ -1350,6 +1351,13 @@ test('dashboard exposes vehicle data center capability matrix', async () => {
 
   await renderDashboard();
   expect(screen.getByText('车辆服务工作台')).toBeInTheDocument();
+  expect(screen.getByText('客户车辆服务中台蓝图')).toBeInTheDocument();
+  expect(screen.getByText('参考主流车联网平台的信息架构，把 Live Map、Route Replay、Geofence Alerts、Reports Export 和 Vehicle Health 收敛成客户可直接使用的车辆服务。')).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务中台蓝图 实时地图 208 在线 打开地图' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务中台蓝图 轨迹回放 4 活跃 回放轨迹' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务中台蓝图 围栏告警 7 告警 告警通知' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务中台蓝图 报表导出 1,286,320 今日数据 历史导出' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务中台蓝图 车辆健康 1,033 车辆 车辆中心' })).toBeInTheDocument();
   expect(screen.getByText('现代车队运营台')).toBeInTheDocument();
   expect(screen.getByText('一屏完成车辆地图、轨迹回放、里程统计、数据导出和告警闭环。')).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '现代车队运营台 Live Map 208 在线 打开地图' })).toBeInTheDocument();