diff --git a/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx b/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
index f451074b..bce693ec 100644
--- a/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
+++ b/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
@@ -2399,6 +2399,48 @@ export function Dashboard({
       onClick: openTimeMonitorAlerts
     }
   ];
+  const customerVehicleServiceHubItems = [
+    {
+      label: '实时地图',
+      value: `${formatCount(serviceSummary?.onlineVehicles ?? summary?.onlineVehicles)} 在线`,
+      detail: '先确认车辆在哪里、是否在线、坐标是否可信。',
+      action: '看车在哪',
+      color: 'green' as const,
+      onClick: () => onOpenMap({ online: 'online' })
+    },
+    {
+      label: '轨迹回放',
+      value: `${formatCount(summary?.activeToday)} 活跃`,
+      detail: '按车辆和时间窗回放路线、停驶、速度和里程断点。',
+      action: '回放路线',
+      color: 'blue' as const,
+      onClick: openTimeMonitorHistory
+    },
+    {
+      label: '里程统计',
+      value: dayRangeText(timeMonitorScopeValue.dateFrom, timeMonitorScopeValue.dateTo),
+      detail: '核对区间里程、每日里程和客户 BI 统计口径。',
+      action: '核对里程',
+      color: 'blue' as const,
+      onClick: openTimeMonitorMileage
+    },
+    {
+      label: '数据导出',
+      value: `${formatCount(summary?.frameToday)} 今日数据`,
+      detail: '导出位置、原始记录、解析字段和告警说明。',
+      action: '交付证据',
+      color: 'blue' as const,
+      onClick: openTimeMonitorRaw
+    },
+    {
+      label: '告警通知',
+      value: `${formatCount(summary?.issueVehicles)} 告警`,
+      detail: highPriorityIssue ? `${qualityIssueLabel(highPriorityIssue.issueType)} / ${priorityIssueVehicleLabel(highPriorityIssue)}` : '没有高优先级异常时可直接说明无异常。',
+      action: '闭环通知',
+      color: (summary?.issueVehicles ?? 0) > 0 ? 'orange' as const : 'green' as const,
+      onClick: () => onOpenQuality(highPriorityIssue?.issueType ? { issueType: highPriorityIssue.issueType } : {})
+    }
+  ];
   const operationsEvidenceItems = [
     {
       label: '链路健康',
@@ -2533,6 +2575,37 @@ export function Dashboard({
             </div>
           </div>
         </section>
+        <section className="vp-customer-vehicle-service-hub" aria-label="客户车辆服务中枢">
+          <div className="vp-customer-vehicle-service-summary">
+            <Space wrap>
+              <Tag color="blue">客户车辆服务中枢</Tag>
+              <Tag color={amapConfigured ? 'green' : 'orange'}>{amapConfigured ? '地图可用' : '坐标预览'}</Tag>
+              <Tag color={(summary?.issueVehicles ?? 0) > 0 ? 'orange' : 'green'}>{formatCount(summary?.issueVehicles)} 告警</Tag>
+            </Space>
+            <Typography.Title heading={4} style={{ margin: 0 }}>
+              客户只关心车怎么服务：在哪里、是否在线、这段时间怎么跑、里程是否可信、异常是否已通知、数据能否交付。
+            </Typography.Title>
+            <Typography.Text type="secondary">
+              运维接入、队列、存储、协议解析降级为证据层，默认不打断客户主流程。
+            </Typography.Text>
+          </div>
+          <div className="vp-customer-vehicle-service-grid">
+            {customerVehicleServiceHubItems.map((item) => (
+              <button
+                key={item.label}
+                type="button"
+                className="vp-customer-vehicle-service-item"
+                onClick={item.onClick}
+                aria-label={`客户车辆服务中枢 ${item.label} ${item.value} ${item.action}`}
+              >
+                <Tag color={item.color}>{item.label}</Tag>
+                <strong>{item.value}</strong>
+                <span>{item.detail}</span>
+                <em>{item.action}</em>
+              </button>
+            ))}
+          </div>
+        </section>
         <section className="vp-customer-map-situation" aria-label="车辆地图态势">
           <div className="vp-customer-map-situation-map">
             <VehicleMap
diff --git a/vehicle-data-platform/apps/web/src/test/App.test.tsx b/vehicle-data-platform/apps/web/src/test/App.test.tsx
index 8884bf25..d8a1e0e4 100644
--- a/vehicle-data-platform/apps/web/src/test/App.test.tsx
+++ b/vehicle-data-platform/apps/web/src/test/App.test.tsx
@@ -834,6 +834,14 @@ test('dashboard prioritizes customer vehicle service command over data sources',
   expect(screen.getByText('轨迹路径')).toBeInTheDocument();
   expect(screen.getByText('区域围栏')).toBeInTheDocument();
   expect(screen.getByText('地址解析')).toBeInTheDocument();
+  expect(await screen.findByText('客户车辆服务中枢')).toBeInTheDocument();
+  expect(screen.getByText('客户只关心车怎么服务：在哪里、是否在线、这段时间怎么跑、里程是否可信、异常是否已通知、数据能否交付。')).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务中枢 实时地图 208 在线 看车在哪' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务中枢 轨迹回放 4 活跃 回放路线' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务中枢 里程统计 1 天窗口 核对里程' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务中枢 数据导出 1,286,320 今日数据 交付证据' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务中枢 告警通知 7 告警 闭环通知' })).toBeInTheDocument();
+  expect(screen.getByText('运维接入、队列、存储、协议解析降级为证据层，默认不打断客户主流程。')).toBeInTheDocument();
 });
 
 test('dashboard presents a customer dispatch operations home', async () => {