diff --git a/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx b/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
index 08561900..c0eb4e3e 100644
--- a/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
+++ b/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
@@ -2019,6 +2019,40 @@ export function Dashboard({
       onClick: openTimeMonitorRaw
     }
   ];
+  const customerSlaItems = [
+    {
+      label: '断链发现',
+      value: '1 分钟内',
+      detail: 'Redis 在线状态按 1 分钟 TTL 形成准实时断链判断，优先确认车辆是否仍在上报。',
+      action: '在线状态',
+      color: 'green' as const,
+      onClick: () => onOpenRealtime({ online: 'offline' })
+    },
+    {
+      label: '异常通知',
+      value: `${formatCount(summary?.issueVehicles)} 告警`,
+      detail: highPriorityIssue ? `${qualityIssueLabel(highPriorityIssue.issueType)} 进入通知和升级闭环。` : '暂无高优先级告警，保持例行巡检。',
+      action: '通知闭环',
+      color: (summary?.issueVehicles ?? 0) > 0 ? 'orange' as const : 'green' as const,
+      onClick: () => onOpenQuality(highPriorityIssue?.issueType ? { issueType: highPriorityIssue.issueType } : {})
+    },
+    {
+      label: '恢复验收',
+      value: '轨迹/统计可查',
+      detail: '恢复不是只看链路 active，还要确认实时、轨迹、里程统计和历史证据都能打开。',
+      action: '验收证据',
+      color: 'blue' as const,
+      onClick: openTimeMonitorHistory
+    },
+    {
+      label: '数据交付',
+      value: `${formatCount(summary?.frameToday)} 今日数据`,
+      detail: '按客户车辆和时间窗导出历史位置、原始记录、解析字段和统计证据。',
+      action: '导出证据',
+      color: 'blue' as const,
+      onClick: openTimeMonitorRaw
+    }
+  ];
   const dispatchOperationsHighlights = [
     {
       label: '实时地图',
@@ -2512,6 +2546,35 @@ export function Dashboard({
             ))}
           </div>
         </section>
+        <section className="vp-customer-service-sla" aria-label="客户服务 SLA 承诺">
+          <div className="vp-customer-service-sla-copy">
+            <Space wrap>
+              <Tag color="blue">客户服务 SLA 承诺</Tag>
+              <Tag color={(summary?.issueVehicles ?? 0) > 0 ? 'orange' : 'green'}>{formatCount(summary?.issueVehicles)} 告警</Tag>
+              <Tag color={unhealthyLinkCount > 0 ? 'orange' : 'green'}>{unhealthyLinkCount.toLocaleString()} 链路异常</Tag>
+            </Space>
+            <Typography.Title heading={5} style={{ margin: 0 }}>把断链发现、异常通知、恢复验收和数据交付变成客户能看懂的服务承诺。</Typography.Title>
+            <Typography.Text type="secondary">
+              运维证据仍然独立展示；客户首页只看到哪些承诺正在被满足、哪些异常需要通知和验收。
+            </Typography.Text>
+          </div>
+          <div className="vp-customer-service-sla-grid">
+            {customerSlaItems.map((item) => (
+              <button
+                key={item.label}
+                type="button"
+                className="vp-customer-service-sla-item"
+                onClick={item.onClick}
+                aria-label={`客户服务 SLA 承诺 ${item.label} ${item.value} ${item.action}`}
+              >
+                <Tag color={item.color}>{item.label}</Tag>
+                <strong>{item.value}</strong>
+                <span>{item.detail}</span>
+                <em>{item.action}</em>
+              </button>
+            ))}
+          </div>
+        </section>
         <section className="vp-customer-cockpit" aria-label="现代车队运营台">
           <div className="vp-customer-cockpit-summary">
             <Space wrap>
diff --git a/vehicle-data-platform/apps/web/src/styles/global.css b/vehicle-data-platform/apps/web/src/styles/global.css
index 36e5d857..0cf845db 100644
--- a/vehicle-data-platform/apps/web/src/styles/global.css
+++ b/vehicle-data-platform/apps/web/src/styles/global.css
@@ -2155,6 +2155,74 @@ body {
   font-weight: 700;
 }
 
+.vp-customer-service-sla {
+  margin-bottom: 16px;
+  padding: 18px;
+  border: 1px solid rgba(245, 158, 11, 0.22);
+  border-radius: 8px;
+  background: #fff;
+  display: grid;
+  grid-template-columns: minmax(280px, 0.82fr) minmax(0, 1.5fr);
+  gap: 16px;
+}
+
+.vp-customer-service-sla-copy {
+  min-width: 0;
+  display: grid;
+  align-content: start;
+  gap: 10px;
+}
+
+.vp-customer-service-sla-grid {
+  min-width: 0;
+  display: grid;
+  grid-template-columns: repeat(4, minmax(0, 1fr));
+  gap: 10px;
+}
+
+.vp-customer-service-sla-item {
+  min-height: 136px;
+  padding: 13px;
+  border: 1px solid var(--vp-border);
+  border-radius: 8px;
+  background: linear-gradient(180deg, #ffffff 0%, #fffbf3 100%);
+  color: inherit;
+  cursor: pointer;
+  text-align: left;
+  font: inherit;
+  display: grid;
+  align-content: space-between;
+  gap: 8px;
+}
+
+.vp-customer-service-sla-item:hover,
+.vp-customer-service-sla-item:focus-visible {
+  border-color: rgba(245, 158, 11, 0.45);
+  box-shadow: var(--vp-shadow-sm);
+  outline: none;
+}
+
+.vp-customer-service-sla-item strong {
+  color: var(--vp-text);
+  font-size: 20px;
+  line-height: 25px;
+  word-break: break-word;
+}
+
+.vp-customer-service-sla-item span {
+  color: var(--vp-text-muted);
+  font-size: 12px;
+  line-height: 18px;
+  word-break: break-word;
+}
+
+.vp-customer-service-sla-item em {
+  color: #1664ff;
+  font-style: normal;
+  font-size: 12px;
+  font-weight: 700;
+}
+
 .vp-customer-cockpit-summary {
   padding: 18px;
   border-right: 1px solid var(--vp-border);
@@ -11606,6 +11674,8 @@ button.vp-realtime-command-item:focus-visible {
   .vp-customer-service-command-grid,
   .vp-customer-fleet-groups,
   .vp-customer-fleet-groups-grid,
+  .vp-customer-service-sla,
+  .vp-customer-service-sla-grid,
   .vp-customer-cockpit,
   .vp-customer-cockpit-actions,
   .vp-amap-service-foundation,
diff --git a/vehicle-data-platform/apps/web/src/test/App.test.tsx b/vehicle-data-platform/apps/web/src/test/App.test.tsx
index 165c7a4c..01e04661 100644
--- a/vehicle-data-platform/apps/web/src/test/App.test.tsx
+++ b/vehicle-data-platform/apps/web/src/test/App.test.tsx
@@ -766,6 +766,12 @@ test('dashboard prioritizes customer vehicle service command over data sources',
   expect(screen.getByRole('button', { name: '客户车队分组工作台 告警处置组 7 告警 告警通知' })).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '客户车队分组工作台 身份维护组 9 待绑定 维护车辆' })).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '客户车队分组工作台 报表交付组 1,286,320 今日数据 历史导出' })).toBeInTheDocument();
+  expect(screen.getByText('客户服务 SLA 承诺')).toBeInTheDocument();
+  expect(screen.getByText('把断链发现、异常通知、恢复验收和数据交付变成客户能看懂的服务承诺。')).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户服务 SLA 承诺 断链发现 1 分钟内 在线状态' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户服务 SLA 承诺 异常通知 7 告警 通知闭环' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户服务 SLA 承诺 恢复验收 轨迹/统计可查 验收证据' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户服务 SLA 承诺 数据交付 1,286,320 今日数据 导出证据' })).toBeInTheDocument();
 });
 
 test('dashboard presents a customer dispatch operations home', async () => {