diff --git a/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx b/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
index 7d668791..3c67051b 100644
--- a/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
+++ b/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
@@ -1738,11 +1738,89 @@ export function Dashboard({
       onClick: () => onOpenQuality(highPriorityIssue?.issueType ? { issueType: highPriorityIssue.issueType } : {})
     }
   ];
+  const customerServiceCommandItems = [
+    {
+      label: '实时地图',
+      value: `${formatCount(serviceSummary?.onlineVehicles ?? summary?.onlineVehicles)} 在线`,
+      detail: `${commandLocatedCount.toLocaleString()} 辆有有效定位，优先回答车辆在哪里。`,
+      action: '进入地图',
+      color: 'green' as const,
+      onClick: () => onOpenMap({ online: 'online' })
+    },
+    {
+      label: '轨迹回放',
+      value: `${formatCount(summary?.activeToday)} 活跃`,
+      detail: `${dayRangeText(timeMonitorScopeValue.dateFrom, timeMonitorScopeValue.dateTo)}，按车辆复盘路线、速度和里程断点。`,
+      action: '回放轨迹',
+      color: 'blue' as const,
+      onClick: openTimeMonitorHistory
+    },
+    {
+      label: '统计查询',
+      value: `${formatCount(serviceSummary?.totalVehicles)} 车辆`,
+      detail: '按车辆口径核对区间里程、日统计和异常来源。',
+      action: '查统计',
+      color: 'blue' as const,
+      onClick: openTimeMonitorMileage
+    },
+    {
+      label: '数据导出',
+      value: `${formatCount(summary?.frameToday)} 今日数据`,
+      detail: '按车辆、时间和字段裁剪位置、原始记录和解析字段。',
+      action: '查询导出',
+      color: 'blue' as const,
+      onClick: openTimeMonitorRaw
+    },
+    {
+      label: '告警通知',
+      value: `${formatCount(summary?.issueVehicles)} 告警`,
+      detail: highPriorityIssue ? `${qualityIssueLabel(highPriorityIssue.issueType)} / ${priorityIssueVehicleLabel(highPriorityIssue)}` : '暂无高优先级告警。',
+      action: '闭环告警',
+      color: (summary?.issueVehicles ?? 0) > 0 ? 'orange' as const : 'green' as const,
+      onClick: () => onOpenQuality(highPriorityIssue?.issueType ? { issueType: highPriorityIssue.issueType } : {})
+    }
+  ];
 
   return (
     <div className="vp-page">
       <PageHeader title="车辆服务工作台" description="面向客户的车辆地图、实时监控、轨迹回放、统计查询、自定义时间窗复盘、历史查询、告警通知和数据导出" />
       <Spin spinning={loading}>
+        <section className="vp-customer-service-command" aria-label="客户车辆服务总控台">
+          <div className="vp-customer-service-command-main">
+            <div className="vp-customer-service-command-copy">
+              <Space wrap>
+                <Tag color="blue">客户车辆服务总控台</Tag>
+                <Tag color={amapConfigured ? 'green' : 'orange'}>{amapConfigured ? '地图可用' : '坐标预览'}</Tag>
+                <Tag color={(summary?.issueVehicles ?? 0) > 0 ? 'orange' : 'green'}>{formatCount(summary?.issueVehicles)} 告警</Tag>
+              </Space>
+              <Typography.Title heading={4} style={{ margin: 0 }}>把接入来源收敛成一套车辆服务。</Typography.Title>
+              <Typography.Text type="secondary">
+                三个接入来源统一沉到证据层，首页只回答客户怎么监控车辆、回放轨迹、核对里程、导出数据和处理告警。
+              </Typography.Text>
+            </div>
+            <div className="vp-customer-service-command-evidence">
+              <span>来源证据：GB32960 / JT808 / YUTONG_MQTT</span>
+              <strong>{vehicleServiceOnlineText(serviceSummary, summary)}</strong>
+              <small>{dayRangeText(timeMonitorScopeValue.dateFrom, timeMonitorScopeValue.dateTo)}</small>
+            </div>
+          </div>
+          <div className="vp-customer-service-command-grid">
+            {customerServiceCommandItems.map((item) => (
+              <button
+                key={item.label}
+                type="button"
+                className="vp-customer-service-command-item"
+                onClick={item.onClick}
+                aria-label={`客户车辆服务总控台 ${item.label} ${item.value} ${item.action}`}
+              >
+                <Tag color={item.color}>{item.label}</Tag>
+                <strong>{item.value}</strong>
+                <span>{item.detail}</span>
+                <em>{item.action}</em>
+              </button>
+            ))}
+          </div>
+        </section>
         <section className="vp-customer-cockpit" aria-label="现代车队运营台">
           <div className="vp-customer-cockpit-summary">
             <Space wrap>
diff --git a/vehicle-data-platform/apps/web/src/styles/global.css b/vehicle-data-platform/apps/web/src/styles/global.css
index 5a1e8de1..47c2341b 100644
--- a/vehicle-data-platform/apps/web/src/styles/global.css
+++ b/vehicle-data-platform/apps/web/src/styles/global.css
@@ -1195,6 +1195,113 @@ body {
   grid-template-columns: minmax(280px, 0.62fr) minmax(0, 1.38fr);
 }
 
+.vp-customer-service-command {
+  margin-bottom: 16px;
+  border: 1px solid rgba(22, 100, 255, 0.16);
+  border-radius: var(--vp-radius);
+  background: #ffffff;
+  overflow: hidden;
+}
+
+.vp-customer-service-command-main {
+  padding: 18px;
+  border-bottom: 1px solid var(--vp-border);
+  background: #f8fbff;
+  display: grid;
+  grid-template-columns: minmax(0, 1fr) minmax(240px, 320px);
+  gap: 16px;
+  align-items: stretch;
+}
+
+.vp-customer-service-command-copy {
+  display: grid;
+  gap: 10px;
+  align-content: center;
+}
+
+.vp-customer-service-command-copy .semi-typography {
+  line-height: 26px;
+}
+
+.vp-customer-service-command-evidence {
+  padding: 14px;
+  border: 1px solid rgba(22, 100, 255, 0.14);
+  border-radius: 8px;
+  background: #ffffff;
+  display: grid;
+  gap: 6px;
+  align-content: center;
+}
+
+.vp-customer-service-command-evidence span,
+.vp-customer-service-command-evidence small {
+  color: var(--vp-text-muted);
+  font-size: 12px;
+  line-height: 18px;
+}
+
+.vp-customer-service-command-evidence strong {
+  color: var(--vp-text);
+  font-size: 20px;
+  line-height: 26px;
+  font-weight: 700;
+}
+
+.vp-customer-service-command-grid {
+  padding: 14px;
+  display: grid;
+  grid-template-columns: repeat(5, minmax(0, 1fr));
+  gap: 10px;
+}
+
+.vp-customer-service-command-item {
+  min-height: 132px;
+  padding: 12px;
+  border: 1px solid var(--vp-border);
+  border-radius: 8px;
+  background: #fbfcff;
+  color: inherit;
+  cursor: pointer;
+  font: inherit;
+  text-align: left;
+  display: grid;
+  gap: 8px;
+  align-content: start;
+  transition: border-color 0.16s ease, box-shadow 0.16s ease, background 0.16s ease;
+}
+
+.vp-customer-service-command-item:hover,
+.vp-customer-service-command-item:focus-visible {
+  border-color: rgba(22, 100, 255, 0.42);
+  background: #f5f9ff;
+  box-shadow: 0 0 0 3px rgba(22, 100, 255, 0.08);
+  outline: none;
+}
+
+.vp-customer-service-command-item strong {
+  color: var(--vp-text);
+  font-size: 18px;
+  line-height: 24px;
+  font-weight: 700;
+  word-break: break-word;
+}
+
+.vp-customer-service-command-item span {
+  color: var(--vp-text-muted);
+  font-size: 12px;
+  line-height: 18px;
+  word-break: break-word;
+}
+
+.vp-customer-service-command-item em {
+  align-self: end;
+  color: var(--vp-primary);
+  font-size: 12px;
+  font-style: normal;
+  font-weight: 700;
+  line-height: 18px;
+}
+
 .vp-customer-cockpit-summary {
   padding: 18px;
   border-right: 1px solid var(--vp-border);
@@ -9002,6 +9109,8 @@ button.vp-realtime-command-item:focus-visible {
   .vp-map-ops-board,
   .vp-map-ops-readiness,
   .vp-map-ops-work,
+  .vp-customer-service-command-main,
+  .vp-customer-service-command-grid,
   .vp-customer-cockpit,
   .vp-customer-cockpit-actions,
   .vp-customer-vehicle-monitor,
diff --git a/vehicle-data-platform/apps/web/src/test/App.test.tsx b/vehicle-data-platform/apps/web/src/test/App.test.tsx
index 03b2c627..03d1922e 100644
--- a/vehicle-data-platform/apps/web/src/test/App.test.tsx
+++ b/vehicle-data-platform/apps/web/src/test/App.test.tsx
@@ -620,6 +620,98 @@ test('dashboard presents one vehicle service operating posture', async () => {
   expect(screen.getByText('7 告警事件')).toBeInTheDocument();
 });
 
+test('dashboard prioritizes customer vehicle service command over data sources', async () => {
+  window.history.replaceState(null, '', '/#/dashboard');
+  vi.spyOn(globalThis, 'fetch').mockImplementation(async (input) => {
+    const path = String(input);
+    if (path.includes('/api/ops/health')) {
+      return {
+        ok: true,
+        json: async () => ({
+          data: {
+            linkHealth: [],
+            kafkaLag: 0,
+            activeConnections: 0,
+            capacityFindings: [],
+            redisOnlineKeys: 0,
+            tdengineWritable: true,
+            mysqlWritable: true,
+            runtime: {
+              requestTimeoutMs: 5000,
+              amapWebJsConfigured: true,
+              amapApiConfigured: true,
+              amapSecurityProxyEnabled: true,
+              amapSecurityCodeExposed: false,
+              amapSecurityServiceHost: '/_AMapService'
+            }
+          },
+          traceId: 'trace-test',
+          timestamp: 1783094400000
+        })
+      } as Response;
+    }
+    if (path.includes('/api/dashboard/summary')) {
+      return {
+        ok: true,
+        json: async () => ({
+          data: {
+            onlineVehicles: 3,
+            activeToday: 4,
+            frameToday: 1286320,
+            issueVehicles: 7,
+            kafkaLag: 0,
+            protocols: [],
+            serviceStatuses: [],
+            linkHealth: []
+          },
+          traceId: 'trace-test',
+          timestamp: 1783094400000
+        })
+      } as Response;
+    }
+    if (path.includes('/api/vehicle-service/summary')) {
+      return {
+        ok: true,
+        json: async () => ({
+          data: {
+            totalVehicles: 1033,
+            boundVehicles: 1024,
+            onlineVehicles: 208,
+            singleSourceVehicles: 391,
+            multiSourceVehicles: 181,
+            noDataVehicles: 461,
+            identityRequiredVehicles: 9,
+            serviceStatuses: [],
+            protocols: [],
+            missingSources: []
+          },
+          traceId: 'trace-test',
+          timestamp: 1783094400000
+        })
+      } as Response;
+    }
+    return {
+      ok: true,
+      json: async () => ({
+        data: { items: [], total: 0, limit: 8, offset: 0 },
+        traceId: 'trace-test',
+        timestamp: 1783094400000
+      })
+    } as Response;
+  });
+
+  render(<App />);
+
+  expect(await screen.findByText('客户车辆服务总控台')).toBeInTheDocument();
+  expect(screen.getByText('三个接入来源统一沉到证据层，首页只回答客户怎么监控车辆、回放轨迹、核对里程、导出数据和处理告警。')).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务总控台 实时地图 208 在线 进入地图' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务总控台 轨迹回放 4 活跃 回放轨迹' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务总控台 统计查询 1,033 车辆 查统计' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务总控台 数据导出 1,286,320 今日数据 查询导出' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '客户车辆服务总控台 告警通知 7 告警 闭环告警' })).toBeInTheDocument();
+  expect(screen.getByText('来源证据：GB32960 / JT808 / YUTONG_MQTT')).toBeInTheDocument();
+});
+
 test('dashboard exposes vehicle data center capability matrix', async () => {
   window.history.replaceState(null, '', '/#/dashboard');
   const writeText = vi.fn(() => Promise.resolve());