diff --git a/vehicle-data-platform/apps/web/src/pages/Realtime.tsx b/vehicle-data-platform/apps/web/src/pages/Realtime.tsx
index e24013e5..4e98d81b 100644
--- a/vehicle-data-platform/apps/web/src/pages/Realtime.tsx
+++ b/vehicle-data-platform/apps/web/src/pages/Realtime.tsx
@@ -1070,6 +1070,60 @@ export function Realtime({
       secondaryDisabled: !selectedMapRow || !canOpenVehicle(selectedMapRow.vin)
     }
   ];
+  const mapServiceActionItems = [
+    {
+      title: '在线车辆',
+      value: `${onlineCount.toLocaleString()} 在线`,
+      detail: `在线率 ${formatPercent(onlineRate)}，先确认客户当前能看到哪些车。`,
+      action: '只看在线',
+      color: onlineCount > 0 ? 'green' as const : 'orange' as const,
+      disabled: false,
+      onClick: () => applyFilters({ ...filters, online: 'online' })
+    },
+    {
+      title: '关注车辆',
+      value: `${mapAttentionRows.length.toLocaleString()} 关注`,
+      detail: mapAttentionRows[0] ? `${mapAttentionRows[0].plate || mapAttentionRows[0].vin}：${realtimeIssueLabels(mapAttentionRows[0]).join('；')}` : '当前没有明显离线、超时或坐标异常车辆。',
+      action: '异常优先',
+      color: mapAttentionRows.length > 0 ? 'orange' as const : 'green' as const,
+      disabled: false,
+      onClick: () => applyFilters({ ...filters, serviceStatus: 'degraded' })
+    },
+    {
+      title: '路线回放',
+      value: selectedMapRow?.plate || selectedMapRow?.vin || '先选车',
+      detail: selectedMapRow ? `${dataFreshness(selectedMapRow).detail}，回放位置、速度和里程变化。` : '从地图或车辆列表选择一辆车后进入轨迹回放。',
+      action: '轨迹回放',
+      color: selectedMapRow ? 'blue' as const : 'grey' as const,
+      disabled: !selectedMapRow || !canOpenVehicle(selectedMapRow.vin),
+      onClick: () => selectedMapRow && onOpenHistory?.(selectedMapRow.vin, selectedVehicleProtocol)
+    },
+    {
+      title: '统计查询',
+      value: selectedMapRow?.totalMileageKm != null ? `${selectedMapRow.totalMileageKm} km` : '待选车',
+      detail: '按选中车辆进入统计查询，核对区间里程和日报闭合。',
+      action: '统计查询',
+      color: selectedMapRow?.totalMileageKm != null ? 'blue' as const : 'grey' as const,
+      disabled: !selectedMapRow || !canOpenVehicle(selectedMapRow.vin),
+      onClick: () => {
+        if (!selectedMapRow) return;
+        window.location.hash = buildAppHash({
+          page: 'mileage',
+          keyword: selectedMapRow.vin,
+          protocol: selectedVehicleProtocol
+        });
+      }
+    },
+    {
+      title: '证据导出',
+      value: `${rows.length.toLocaleString()} 当前页`,
+      detail: '导出当前地图车辆清单，作为客户问询和运营交接证据。',
+      action: '导出CSV',
+      color: rows.length > 0 ? 'blue' as const : 'grey' as const,
+      disabled: rows.length === 0,
+      onClick: exportRealtime
+    }
+  ];
   const mapFieldCommandItems = [
     {
       title: '全域定位',
@@ -1470,6 +1524,37 @@ export function Realtime({
           </Space>
           </div>
 
+          <div className="vp-map-service-rail">
+            <div className="vp-map-service-rail-summary">
+              <Space wrap>
+                <Tag color="blue">地图服务行动条</Tag>
+                <Tag color={amapConfigured ? 'green' : 'orange'}>{amapConfigured ? 'Live Map 可用' : '坐标预览'}</Tag>
+                <Tag color={mapAttentionRows.length > 0 ? 'orange' : 'green'}>{mapAttentionRows.length.toLocaleString()} 辆关注</Tag>
+              </Space>
+              <Typography.Title heading={5} style={{ margin: 0 }}>把 Live Map 当作客户服务入口：先看在线车辆和关注车辆，再进入路线回放、统计查询和证据导出。</Typography.Title>
+              <Typography.Text type="secondary">
+                地图页的第一动作要围绕车辆服务，而不是围绕协议来源；客户从地图进入监控、复盘、统计和交付。
+              </Typography.Text>
+            </div>
+            <div className="vp-map-service-rail-actions">
+              {mapServiceActionItems.map((item) => (
+                <button
+                  key={item.title}
+                  type="button"
+                  className="vp-map-service-rail-action"
+                  disabled={item.disabled}
+                  onClick={item.onClick}
+                  aria-label={`地图服务行动条 ${item.title} ${item.action}`}
+                >
+                  <Tag color={item.color}>{item.title}</Tag>
+                  <strong>{item.value}</strong>
+                  <span>{item.detail}</span>
+                  <em>{item.action}</em>
+                </button>
+              ))}
+            </div>
+          </div>
+
           <div className="vp-map-decision-board">
             <div className="vp-map-decision-summary">
               <Space wrap>
diff --git a/vehicle-data-platform/apps/web/src/styles/global.css b/vehicle-data-platform/apps/web/src/styles/global.css
index a468b0a5..9266b433 100644
--- a/vehicle-data-platform/apps/web/src/styles/global.css
+++ b/vehicle-data-platform/apps/web/src/styles/global.css
@@ -2891,6 +2891,82 @@ button.vp-realtime-command-item:focus-visible {
   align-items: center;
 }
 
+.vp-map-service-rail {
+  display: grid;
+  grid-template-columns: minmax(300px, 0.64fr) minmax(0, 1.36fr);
+  gap: 12px;
+}
+
+.vp-map-service-rail-summary {
+  min-height: 174px;
+  padding: 14px;
+  border: 1px solid rgba(22, 100, 255, 0.22);
+  border-radius: var(--vp-radius);
+  background: #f5f9ff;
+  display: grid;
+  align-content: start;
+  gap: 10px;
+}
+
+.vp-map-service-rail-summary .semi-typography {
+  line-height: 21px;
+}
+
+.vp-map-service-rail-actions {
+  display: grid;
+  grid-template-columns: repeat(5, minmax(0, 1fr));
+  gap: 10px;
+}
+
+.vp-map-service-rail-action {
+  min-height: 174px;
+  padding: 12px;
+  border: 1px solid var(--vp-border);
+  border-radius: var(--vp-radius);
+  background: #fff;
+  color: inherit;
+  cursor: pointer;
+  font: inherit;
+  text-align: left;
+  display: grid;
+  align-content: start;
+  gap: 8px;
+}
+
+.vp-map-service-rail-action:disabled {
+  cursor: not-allowed;
+  opacity: 0.58;
+}
+
+.vp-map-service-rail-action:not(:disabled):hover,
+.vp-map-service-rail-action:not(:disabled):focus-visible {
+  border-color: rgba(22, 100, 255, 0.42);
+  background: #f5f9ff;
+  outline: none;
+}
+
+.vp-map-service-rail-action strong {
+  color: var(--vp-text);
+  font-size: 17px;
+  line-height: 23px;
+  font-weight: 700;
+  word-break: break-word;
+}
+
+.vp-map-service-rail-action span {
+  color: var(--vp-text-muted);
+  font-size: 12px;
+  line-height: 18px;
+}
+
+.vp-map-service-rail-action em {
+  color: var(--vp-primary);
+  font-size: 12px;
+  font-style: normal;
+  font-weight: 700;
+  line-height: 18px;
+}
+
 .vp-map-decision-board {
   display: grid;
   grid-template-columns: minmax(300px, 0.72fr) minmax(0, 1.28fr);
@@ -7728,6 +7804,8 @@ button.vp-realtime-command-item:focus-visible {
   .vp-realtime-impact-board,
   .vp-realtime-impact-grid,
   .vp-source-coverage-grid,
+  .vp-map-service-rail,
+  .vp-map-service-rail-actions,
   .vp-map-decision-board,
   .vp-map-decision-grid,
   .vp-map-kpi-strip,
diff --git a/vehicle-data-platform/apps/web/src/test/App.test.tsx b/vehicle-data-platform/apps/web/src/test/App.test.tsx
index 8fcbd2ca..89a348be 100644
--- a/vehicle-data-platform/apps/web/src/test/App.test.tsx
+++ b/vehicle-data-platform/apps/web/src/test/App.test.tsx
@@ -9484,6 +9484,13 @@ test('shows realtime freshness status for recently updated and stale vehicles',
   render(<App />);
 
   expect(await screen.findByRole('heading', { name: '车辆实时地图' })).toBeInTheDocument();
+  expect(screen.getByText('地图服务行动条')).toBeInTheDocument();
+  expect(screen.getByText('把 Live Map 当作客户服务入口：先看在线车辆和关注车辆，再进入路线回放、统计查询和证据导出。')).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '地图服务行动条 在线车辆 只看在线' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '地图服务行动条 关注车辆 异常优先' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '地图服务行动条 路线回放 轨迹回放' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '地图服务行动条 统计查询 统计查询' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '地图服务行动条 证据导出 导出CSV' })).toBeInTheDocument();
   expect(screen.getAllByText('数据新鲜').length).toBeGreaterThan(0);
   expect(screen.getAllByText('更新超时').length).toBeGreaterThan(0);
   expect(screen.getByText('地图客户决策')).toBeInTheDocument();
@@ -9505,7 +9512,7 @@ test('shows realtime freshness status for recently updated and stale vehicles',
   expect(screen.getByRole('button', { name: '地图现场指挥 轨迹复盘 打开轨迹' })).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '地图现场指挥 通知证据 告警事件' })).toBeInTheDocument();
   expect(screen.getByText('实时盯车')).toBeInTheDocument();
-  expect(screen.getByText('异常优先')).toBeInTheDocument();
+  expect(screen.getAllByText('异常优先').length).toBeGreaterThanOrEqual(1);
   expect(screen.getAllByText('轨迹复盘').length).toBeGreaterThanOrEqual(1);
   expect(screen.getAllByText('查询导出').length).toBeGreaterThanOrEqual(1);
   expect(screen.getByRole('button', { name: '地图监控任务 实时盯车 只看在线' })).toBeInTheDocument();