diff --git a/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx b/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
index cdfeaab2..9c289dc2 100644
--- a/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
+++ b/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
@@ -1386,6 +1386,34 @@ export function Dashboard({
       onClick: () => onOpenQuality()
     }
   ];
+  const customerNextActions = [
+    {
+      level: (summary?.issueVehicles ?? 0) > 0 ? '优先' : '巡检',
+      title: (summary?.issueVehicles ?? 0) > 0 ? '先处理告警车辆' : '先查看在线车辆地图',
+      detail: (summary?.issueVehicles ?? 0) > 0
+        ? (highPriorityIssue ? `${qualityIssueLabel(highPriorityIssue.issueType)} / ${priorityIssueVehicleLabel(highPriorityIssue)}` : '存在告警车辆，建议先进入告警事件。')
+        : `${formatCount(serviceSummary?.onlineVehicles ?? summary?.onlineVehicles)} 辆在线，${commandLocatedCount.toLocaleString()} 辆有定位。`,
+      action: (summary?.issueVehicles ?? 0) > 0 ? '进入告警' : '打开地图',
+      color: (summary?.issueVehicles ?? 0) > 0 ? 'orange' as const : 'green' as const,
+      onClick: () => (summary?.issueVehicles ?? 0) > 0 ? onOpenQuality(highPriorityIssue?.issueType ? { issueType: highPriorityIssue.issueType } : {}) : onOpenMap({ online: 'online' })
+    },
+    {
+      level: focusVehicle ? '单车' : '范围',
+      title: focusVehicle ? '复盘重点车辆' : '选择一辆车复盘',
+      detail: focusVehicle ? `${focusVehicle.label}，${focusVehicle.reason}` : '从车辆中心或地图选择车辆后，进入轨迹、里程和历史证据。',
+      action: focusVehicle ? '车辆服务' : '车辆中心',
+      color: focusVehicle?.statusColor ?? 'blue' as const,
+      onClick: () => focusVehicle?.lookupKey ? onOpenVehicle(focusVehicle.lookupKey, focusVehicle.protocol) : onOpenVehicles({})
+    },
+    {
+      level: '时间窗',
+      title: '按同一范围交付数据',
+      detail: `${dayRangeText(timeMonitorScopeValue.dateFrom, timeMonitorScopeValue.dateTo)}，同步轨迹、里程、历史和告警。`,
+      action: '复制复盘包',
+      color: 'blue' as const,
+      onClick: copyTimeMonitorReviewPackage
+    }
+  ];
   const customerTrustSignals = [
     {
       label: '数据来源',
@@ -1418,7 +1446,7 @@ export function Dashboard({
               </Space>
               <Typography.Title heading={3} style={{ margin: 0 }}>先看车在哪里，再处理轨迹、里程、告警和导出</Typography.Title>
               <Typography.Text type="secondary">
-                32960、808、宇通 MQTT 只是数据证据。客户主流程围绕车辆本身：地图看车、实时状态、时间窗复盘、里程统计、历史数据导出和告警通知。
+                客户主流程围绕车辆本身：地图看车、实时状态、时间窗复盘、里程统计、历史数据导出和告警通知。接入来源只作为追溯证据。
               </Typography.Text>
             </div>
             <VehicleMap
@@ -1439,9 +1467,26 @@ export function Dashboard({
           </div>
           <div className="vp-fleet-monitor-panel">
             <div className="vp-fleet-monitor-panel-head">
-              <Typography.Text strong>客户工作流</Typography.Text>
+              <Typography.Text strong>下一步建议</Typography.Text>
               <Button size="small" theme="light" type="primary" onClick={copyCustomerServiceGuide}>复制说明</Button>
             </div>
+            <div className="vp-fleet-next-actions">
+              {customerNextActions.map((item) => (
+                <button
+                  key={item.title}
+                  type="button"
+                  className="vp-fleet-next-action"
+                  onClick={item.onClick}
+                  aria-label={`车辆运营建议 ${item.title} ${item.action}`}
+                >
+                  <Tag color={item.color}>{item.level}</Tag>
+                  <strong>{item.title}</strong>
+                  <span>{item.detail}</span>
+                  <em>{item.action}</em>
+                </button>
+              ))}
+            </div>
+            <Typography.Text strong>客户工作流</Typography.Text>
             <div className="vp-fleet-monitor-actions">
               {customerCockpitWorkflows.map((item) => (
                 <button key={item.title} type="button" className="vp-fleet-monitor-action" onClick={item.onClick} aria-label={`客户车辆工作流 ${item.title} ${item.action}`}>
diff --git a/vehicle-data-platform/apps/web/src/styles/global.css b/vehicle-data-platform/apps/web/src/styles/global.css
index e5bee194..9a032727 100644
--- a/vehicle-data-platform/apps/web/src/styles/global.css
+++ b/vehicle-data-platform/apps/web/src/styles/global.css
@@ -460,6 +460,57 @@ body {
   gap: 12px;
 }
 
+.vp-fleet-next-actions {
+  display: grid;
+  gap: 9px;
+}
+
+.vp-fleet-next-action {
+  min-height: 98px;
+  padding: 12px;
+  border: 1px solid rgba(22, 100, 255, 0.18);
+  border-radius: var(--vp-radius);
+  background: #ffffff;
+  color: inherit;
+  text-align: left;
+  cursor: pointer;
+  font: inherit;
+  display: grid;
+  grid-template-columns: 70px minmax(0, 1fr);
+  gap: 7px 10px;
+  align-content: start;
+}
+
+.vp-fleet-next-action:hover,
+.vp-fleet-next-action:focus-visible {
+  border-color: rgba(22, 100, 255, 0.42);
+  background: #f5f9ff;
+  outline: none;
+}
+
+.vp-fleet-next-action strong {
+  color: var(--vp-text);
+  font-size: 15px;
+  line-height: 22px;
+  font-weight: 700;
+}
+
+.vp-fleet-next-action span {
+  grid-column: 1 / -1;
+  color: var(--vp-text-muted);
+  font-size: 12px;
+  line-height: 18px;
+}
+
+.vp-fleet-next-action em {
+  grid-column: 1 / -1;
+  color: var(--vp-primary);
+  font-size: 12px;
+  font-style: normal;
+  font-weight: 700;
+  line-height: 18px;
+}
+
 .vp-fleet-monitor-actions {
   display: grid;
   gap: 8px;
diff --git a/vehicle-data-platform/apps/web/src/test/App.test.tsx b/vehicle-data-platform/apps/web/src/test/App.test.tsx
index e8f17895..74ad1572 100644
--- a/vehicle-data-platform/apps/web/src/test/App.test.tsx
+++ b/vehicle-data-platform/apps/web/src/test/App.test.tsx
@@ -799,9 +799,13 @@ test('dashboard exposes vehicle data center capability matrix', async () => {
   expect(screen.getByText('车辆服务工作台')).toBeInTheDocument();
   expect(screen.getByText('车辆监控中心')).toBeInTheDocument();
   expect(screen.getByText('先看车在哪里，再处理轨迹、里程、告警和导出')).toBeInTheDocument();
-  expect(screen.getByText('32960、808、宇通 MQTT 只是数据证据。客户主流程围绕车辆本身：地图看车、实时状态、时间窗复盘、里程统计、历史数据导出和告警通知。')).toBeInTheDocument();
+  expect(screen.getByText('客户主流程围绕车辆本身：地图看车、实时状态、时间窗复盘、里程统计、历史数据导出和告警通知。接入来源只作为追溯证据。')).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '车辆监控指标 车辆总数 1,033' })).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '车辆监控指标 在线车辆 208' })).toBeInTheDocument();
+  expect(screen.getByText('下一步建议')).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '车辆运营建议 先处理告警车辆 进入告警' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '车辆运营建议 选择一辆车复盘 车辆中心' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '车辆运营建议 按同一范围交付数据 复制复盘包' })).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '客户车辆工作流 实时看车 实时地图' })).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '客户车辆工作流 轨迹复盘 轨迹回放' })).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '客户车辆工作流 里程核对 里程统计' })).toBeInTheDocument();