diff --git a/vehicle-data-platform/apps/web/src/pages/Realtime.tsx b/vehicle-data-platform/apps/web/src/pages/Realtime.tsx
index 2b932efe..d8e0ad4d 100644
--- a/vehicle-data-platform/apps/web/src/pages/Realtime.tsx
+++ b/vehicle-data-platform/apps/web/src/pages/Realtime.tsx
@@ -1701,6 +1701,71 @@ export function Realtime({
     });
     return protocols.length > 0 ? protocols.join(' / ') : '暂无来源证据';
   })();
+  const realtimeServiceOverviewItems = [
+    {
+      label: '在线车辆',
+      value: `${onlineCount.toLocaleString()} 在线`,
+      detail: `${(rows.length - onlineCount).toLocaleString()} 辆离线，在线率 ${formatPercent(onlineRate)}`,
+      color: onlineCount > 0 ? 'green' as const : 'orange' as const,
+      onClick: () => applyFilters({ ...filters, online: 'online' })
+    },
+    {
+      label: '有效定位',
+      value: `${locatedCount.toLocaleString()} 辆`,
+      detail: `${missingCoordinateCount.toLocaleString()} 辆无坐标，定位率 ${formatPercent(locatedRate)}`,
+      color: locatedCount > 0 ? 'blue' as const : 'orange' as const,
+      onClick: () => {
+        window.location.hash = buildAppHash({ page: 'map', protocol: filters.protocol, filters });
+      }
+    },
+    {
+      label: '需关注',
+      value: `${mapAttentionRows.length.toLocaleString()} 辆`,
+      detail: mapAttentionRows[0] ? `${mapAttentionRows[0].plate || mapAttentionRows[0].vin}：${realtimeIssueLabels(mapAttentionRows[0]).join('；')}` : '当前没有离线、超时或定位异常车辆',
+      color: mapAttentionRows.length > 0 ? 'orange' as const : 'green' as const,
+      onClick: () => applyFilters({ ...filters, serviceStatus: 'degraded' })
+    },
+    {
+      label: '地图能力',
+      displayLabel: '高德能力',
+      value: amapConfigured ? '高德可用' : '坐标预览',
+      detail: amapConfigured ? '高德 Web JS 与安全代理就绪' : '地图降级为坐标预览',
+      color: amapConfigured ? 'green' as const : 'orange' as const,
+      onClick: () => load(filters, pagination.currentPage, pagination.pageSize)
+    }
+  ];
+  const realtimeServiceActions = [
+    {
+      label: '打开地图',
+      action: '地图态势',
+      color: 'blue' as const,
+      disabled: false,
+      onClick: () => {
+        window.location.hash = buildAppHash({ page: 'map', protocol: filters.protocol, filters });
+      }
+    },
+    {
+      label: '轨迹复盘',
+      action: '轨迹回放',
+      color: selectedMapRow ? 'blue' as const : 'grey' as const,
+      disabled: !selectedMapRow || !canOpenVehicle(selectedMapRow.vin),
+      onClick: () => selectedMapRow && onOpenHistory?.(selectedMapRow.vin, selectedVehicleProtocol)
+    },
+    {
+      label: '导出清单',
+      action: '导出CSV',
+      color: rows.length > 0 ? 'blue' as const : 'grey' as const,
+      disabled: rows.length === 0,
+      onClick: exportRealtime
+    },
+    {
+      label: '告警通知',
+      action: '关注车辆',
+      color: mapAttentionRows.length > 0 ? 'orange' as const : 'green' as const,
+      disabled: !onOpenQuality,
+      onClick: () => onOpenQuality?.({ serviceStatus: 'degraded' })
+    }
+  ];
   const realtimeCustomerCommandItems = [
     {
       label: '实时地图',
@@ -2628,6 +2693,51 @@ export function Realtime({
   return (
     <div className="vp-page">
       <PageHeader title={title} description={description} />
+      <section className="vp-realtime-service-overview" aria-label="实时车辆服务总览">
+        <div className="vp-realtime-service-overview-copy">
+          <Space wrap>
+            <Tag color="blue">实时车辆服务总览</Tag>
+            <Tag color={amapConfigured ? 'green' : 'orange'}>{amapConfigured ? '高德可用' : '坐标预览'}</Tag>
+            <Tag color={mapAttentionRows.length > 0 ? 'orange' : 'green'}>{mapAttentionRows.length.toLocaleString()} 辆需关注</Tag>
+          </Space>
+          <Typography.Title heading={5} style={{ margin: 0 }}>
+            客户先看车辆是否在线、地图是否可见、哪些车辆需要处置，再进入轨迹、统计、导出和告警。
+          </Typography.Title>
+          <Typography.Text type="secondary">
+            当前范围：{filterSummary.length > 0 ? filterSummary.join(' / ') : '全部车辆'}，来源证据：{realtimeSourceEvidenceText}
+          </Typography.Text>
+        </div>
+        <div className="vp-realtime-service-overview-metrics">
+          {realtimeServiceOverviewItems.map((item) => (
+            <button
+              key={item.label}
+              type="button"
+              className="vp-realtime-service-overview-metric"
+              onClick={item.onClick}
+              aria-label={`实时车辆服务总览 ${item.label} ${item.value}`}
+            >
+              <Tag color={item.color}>{item.displayLabel ?? item.label}</Tag>
+              <strong>{item.value}</strong>
+              <span>{item.detail}</span>
+            </button>
+          ))}
+        </div>
+        <div className="vp-realtime-service-overview-actions">
+          {realtimeServiceActions.map((item) => (
+            <button
+              key={item.label}
+              type="button"
+              className="vp-realtime-service-overview-action"
+              disabled={item.disabled}
+              onClick={item.onClick}
+              aria-label={`实时服务动作 ${item.label} ${item.action}`}
+            >
+              <Tag color={item.color}>{item.label}</Tag>
+              <span>{item.action}</span>
+            </button>
+          ))}
+        </div>
+      </section>
       <section className="vp-realtime-command-center" aria-label="客户实时监控总控台">
         <div className="vp-realtime-command-center-copy">
           <Space wrap>
diff --git a/vehicle-data-platform/apps/web/src/styles/global.css b/vehicle-data-platform/apps/web/src/styles/global.css
index bb13541d..e858f40c 100644
--- a/vehicle-data-platform/apps/web/src/styles/global.css
+++ b/vehicle-data-platform/apps/web/src/styles/global.css
@@ -4112,6 +4112,109 @@ body {
   gap: 8px;
 }
 
+.vp-realtime-service-overview {
+  margin-bottom: 16px;
+  border: 1px solid rgba(22, 100, 255, 0.18);
+  border-radius: var(--vp-radius);
+  background: #ffffff;
+  display: grid;
+  grid-template-columns: minmax(260px, 0.86fr) minmax(0, 1.36fr) minmax(190px, 0.58fr);
+  overflow: hidden;
+}
+
+.vp-realtime-service-overview-copy {
+  padding: 18px;
+  border-right: 1px solid var(--vp-border);
+  background: #f7fbff;
+  display: grid;
+  gap: 10px;
+  align-content: start;
+}
+
+.vp-realtime-service-overview-metrics {
+  padding: 14px;
+  display: grid;
+  grid-template-columns: repeat(4, minmax(0, 1fr));
+  gap: 10px;
+}
+
+.vp-realtime-service-overview-metric {
+  min-height: 116px;
+  padding: 12px;
+  border: 1px solid rgba(22, 100, 255, 0.13);
+  border-radius: 8px;
+  background: #fbfcff;
+  color: inherit;
+  cursor: pointer;
+  font: inherit;
+  text-align: left;
+  display: grid;
+  gap: 8px;
+  align-content: start;
+}
+
+.vp-realtime-service-overview-metric:hover,
+.vp-realtime-service-overview-metric:focus-visible,
+.vp-realtime-service-overview-action:hover,
+.vp-realtime-service-overview-action:focus-visible {
+  border-color: rgba(22, 100, 255, 0.42);
+  background: #f5f9ff;
+  box-shadow: var(--vp-shadow-sm);
+  outline: none;
+}
+
+.vp-realtime-service-overview-metric strong {
+  color: var(--vp-text);
+  font-size: 19px;
+  line-height: 24px;
+  word-break: break-word;
+}
+
+.vp-realtime-service-overview-metric span {
+  color: var(--vp-text-muted);
+  font-size: 12px;
+  line-height: 18px;
+  word-break: break-word;
+}
+
+.vp-realtime-service-overview-actions {
+  padding: 14px;
+  border-left: 1px solid var(--vp-border);
+  background: #fafcff;
+  display: grid;
+  grid-template-columns: 1fr;
+  gap: 8px;
+}
+
+.vp-realtime-service-overview-action {
+  min-height: 46px;
+  padding: 8px 10px;
+  border: 1px solid rgba(22, 100, 255, 0.13);
+  border-radius: 8px;
+  background: #fff;
+  color: inherit;
+  cursor: pointer;
+  font: inherit;
+  text-align: left;
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 8px;
+}
+
+.vp-realtime-service-overview-action:disabled {
+  cursor: not-allowed;
+  opacity: 0.62;
+}
+
+.vp-realtime-service-overview-action span {
+  color: var(--vp-primary);
+  font-size: 12px;
+  font-weight: 700;
+  line-height: 18px;
+  white-space: nowrap;
+}
+
 .vp-realtime-command-center {
   margin-bottom: 16px;
   border: 1px solid rgba(22, 100, 255, 0.16);
@@ -13321,6 +13424,8 @@ button.vp-realtime-command-item:focus-visible {
   .vp-time-audit-grid,
   .vp-time-delivery-strip,
   .vp-time-delivery-grid,
+  .vp-realtime-service-overview,
+  .vp-realtime-service-overview-metrics,
   .vp-realtime-command-center,
   .vp-realtime-command-center-grid,
   .vp-realtime-priority-board,
@@ -13560,6 +13665,13 @@ button.vp-realtime-command-item:focus-visible {
     border-bottom: 1px solid var(--vp-border);
   }
 
+  .vp-realtime-service-overview-copy,
+  .vp-realtime-service-overview-actions {
+    border-left: 0;
+    border-right: 0;
+    border-bottom: 1px solid var(--vp-border);
+  }
+
   .vp-customer-cockpit-workflow {
     grid-template-columns: 1fr;
   }
diff --git a/vehicle-data-platform/apps/web/src/test/App.test.tsx b/vehicle-data-platform/apps/web/src/test/App.test.tsx
index ffda5412..2910b633 100644
--- a/vehicle-data-platform/apps/web/src/test/App.test.tsx
+++ b/vehicle-data-platform/apps/web/src/test/App.test.tsx
@@ -10445,6 +10445,16 @@ test('realtime page prioritizes customer vehicle monitoring command center', asy
 
   render(<App />);
 
+  expect(await screen.findByText('实时车辆服务总览')).toBeInTheDocument();
+  expect(screen.getByText('客户先看车辆是否在线、地图是否可见、哪些车辆需要处置，再进入轨迹、统计、导出和告警。')).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '实时车辆服务总览 在线车辆 2 在线' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '实时车辆服务总览 有效定位 1 辆' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '实时车辆服务总览 需关注 1 辆' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '实时车辆服务总览 地图能力 高德可用' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '实时服务动作 打开地图 地图态势' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '实时服务动作 轨迹复盘 轨迹回放' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '实时服务动作 导出清单 导出CSV' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '实时服务动作 告警通知 关注车辆' })).toBeInTheDocument();
   expect(await screen.findByText('客户实时监控总控台')).toBeInTheDocument();
   expect(screen.getByText('实时页先回答客户能不能看到车、车辆在哪里、哪些车辆异常，再进入轨迹、统计、导出和告警。')).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '客户实时监控总控台 实时地图 1 有定位 打开地图' })).toBeInTheDocument();