diff --git a/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx b/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
index 30240566..08561900 100644
--- a/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
+++ b/vehicle-data-platform/apps/web/src/pages/Dashboard.tsx
@@ -1502,6 +1502,56 @@ export function Dashboard({
       onClick: () => onOpenQuality()
     }
   ];
+  const customerServiceCockpitItems = [
+    {
+      label: '车辆总览',
+      value: `${formatCount(serviceSummary?.totalVehicles)} 辆`,
+      detail: '按 VIN、车牌、手机号或 OEM 进入车辆服务，不从协议列表开始。',
+      action: '车辆中心',
+      color: 'blue' as const,
+      onClick: () => onOpenVehicles({})
+    },
+    {
+      label: '实时可见',
+      value: `${formatCount(serviceSummary?.onlineVehicles ?? summary?.onlineVehicles)} 在线`,
+      detail: `${commandLocatedCount.toLocaleString()} 辆有有效坐标，先回答客户车辆在哪里。`,
+      action: '地图看车',
+      color: commandLocatedCount > 0 ? 'green' as const : 'orange' as const,
+      onClick: () => onOpenMap({ online: 'online' })
+    },
+    {
+      label: '轨迹复盘',
+      value: `${formatCount(summary?.activeToday)} 今日活跃`,
+      detail: '同一辆车、同一时间窗回放路线、速度、停驶和里程断点。',
+      action: '回放轨迹',
+      color: 'blue' as const,
+      onClick: openTimeMonitorHistory
+    },
+    {
+      label: '里程统计',
+      value: dayRangeText(timeMonitorScopeValue.dateFrom, timeMonitorScopeValue.dateTo),
+      detail: '核对区间里程、每日闭合、异常记录和 BI 统计口径。',
+      action: '统计查询',
+      color: 'blue' as const,
+      onClick: openTimeMonitorMileage
+    },
+    {
+      label: '数据交付',
+      value: `${formatCount(summary?.frameToday)} 今日数据`,
+      detail: '按车辆、时间和字段裁剪历史位置、原始记录和解析证据。',
+      action: '导出证据',
+      color: 'blue' as const,
+      onClick: openTimeMonitorRaw
+    },
+    {
+      label: '告警通知',
+      value: `${formatCount(summary?.issueVehicles)} 告警`,
+      detail: highPriorityIssue ? `${qualityIssueLabel(highPriorityIssue.issueType)} / ${priorityIssueVehicleLabel(highPriorityIssue)}` : '暂无高优先级告警。',
+      action: '闭环处理',
+      color: (summary?.issueVehicles ?? 0) > 0 ? 'orange' as const : 'green' as const,
+      onClick: () => onOpenQuality(highPriorityIssue?.issueType ? { issueType: highPriorityIssue.issueType } : {})
+    }
+  ];
   const customerCockpitWorkflows = [
     {
       title: '实时看车',
@@ -2144,6 +2194,37 @@ export function Dashboard({
     <div className="vp-page">
       <PageHeader title="车辆服务工作台" description="面向客户的车辆地图、实时监控、轨迹回放、统计查询、自定义时间窗复盘、历史查询、告警通知和数据导出" />
       <Spin spinning={loading}>
+        <section className="vp-vehicle-service-cockpit" aria-label="车辆服务驾驶舱">
+          <div className="vp-vehicle-service-cockpit-copy">
+            <Space wrap>
+              <Tag color="blue">车辆服务驾驶舱</Tag>
+              <Tag color="green">客户主入口</Tag>
+              <Tag color={(summary?.issueVehicles ?? 0) > 0 ? 'orange' : 'green'}>{formatCount(summary?.issueVehicles)} 告警</Tag>
+            </Space>
+            <Typography.Title heading={4} style={{ margin: 0 }}>
+              先看车辆，不先看协议；客户进来先知道哪些车在线、在哪里、今天跑了多少、哪些异常要通知。
+            </Typography.Title>
+            <Typography.Text type="secondary">
+              32960、808 和宇通 MQTT 都沉到证据层；首页只围绕车辆地图、轨迹回放、里程统计、数据交付和告警通知组织动作。
+            </Typography.Text>
+          </div>
+          <div className="vp-vehicle-service-cockpit-grid">
+            {customerServiceCockpitItems.map((item) => (
+              <button
+                key={item.label}
+                type="button"
+                className="vp-vehicle-service-cockpit-item"
+                onClick={item.onClick}
+                aria-label={`车辆服务驾驶舱 ${item.label} ${item.value} ${item.action}`}
+              >
+                <Tag color={item.color}>{item.label}</Tag>
+                <strong>{item.value}</strong>
+                <span>{item.detail}</span>
+                <em>{item.action}</em>
+              </button>
+            ))}
+          </div>
+        </section>
         <section className="vp-customer-service-journey" aria-label="车辆服务闭环">
           <div className="vp-customer-service-journey-copy">
             <Tag color="blue">车辆服务闭环</Tag>
diff --git a/vehicle-data-platform/apps/web/src/styles/global.css b/vehicle-data-platform/apps/web/src/styles/global.css
index 902452c1..59b63473 100644
--- a/vehicle-data-platform/apps/web/src/styles/global.css
+++ b/vehicle-data-platform/apps/web/src/styles/global.css
@@ -1823,6 +1823,84 @@ body {
   align-items: stretch;
 }
 
+.vp-vehicle-service-cockpit {
+  margin-bottom: 16px;
+  border: 1px solid rgba(22, 100, 255, 0.18);
+  border-radius: 8px;
+  background: #ffffff;
+  display: grid;
+  grid-template-columns: minmax(300px, 0.48fr) minmax(0, 1.52fr);
+  overflow: hidden;
+}
+
+.vp-vehicle-service-cockpit-copy {
+  padding: 20px;
+  border-right: 1px solid var(--vp-border);
+  background: #f6f9ff;
+  display: grid;
+  gap: 12px;
+  align-content: center;
+}
+
+.vp-vehicle-service-cockpit-copy .semi-typography {
+  line-height: 26px;
+}
+
+.vp-vehicle-service-cockpit-grid {
+  padding: 14px;
+  display: grid;
+  grid-template-columns: repeat(6, minmax(0, 1fr));
+  gap: 10px;
+}
+
+.vp-vehicle-service-cockpit-item {
+  min-height: 144px;
+  padding: 12px;
+  border: 1px solid rgba(22, 100, 255, 0.14);
+  border-radius: 8px;
+  background: #fbfcff;
+  color: inherit;
+  cursor: pointer;
+  font: inherit;
+  text-align: left;
+  display: grid;
+  gap: 8px;
+  align-content: start;
+  transition: border-color 0.16s ease, box-shadow 0.16s ease, background 0.16s ease;
+}
+
+.vp-vehicle-service-cockpit-item:hover,
+.vp-vehicle-service-cockpit-item:focus-visible {
+  border-color: rgba(22, 100, 255, 0.42);
+  background: #f5f9ff;
+  box-shadow: 0 0 0 3px rgba(22, 100, 255, 0.08);
+  outline: none;
+}
+
+.vp-vehicle-service-cockpit-item strong {
+  color: var(--vp-text);
+  font-size: 18px;
+  line-height: 24px;
+  font-weight: 800;
+  word-break: break-word;
+}
+
+.vp-vehicle-service-cockpit-item span {
+  color: var(--vp-text-muted);
+  font-size: 12px;
+  line-height: 18px;
+  word-break: break-word;
+}
+
+.vp-vehicle-service-cockpit-item em {
+  align-self: end;
+  color: var(--vp-primary);
+  font-size: 12px;
+  font-style: normal;
+  font-weight: 800;
+  line-height: 18px;
+}
+
 .vp-customer-service-journey-copy {
   min-width: 0;
   display: grid;
@@ -11284,6 +11362,19 @@ button.vp-realtime-command-item:focus-visible {
 }
 
 @media (max-width: 900px) {
+  .vp-app,
+  .vp-main,
+  .vp-page {
+    max-width: 100%;
+    overflow-x: hidden;
+  }
+
+  .semi-table-wrapper,
+  .semi-table-container,
+  .semi-table-body {
+    max-width: 100%;
+  }
+
   .vp-shell {
     grid-template-columns: minmax(0, 1fr);
   }
@@ -11327,6 +11418,8 @@ button.vp-realtime-command-item:focus-visible {
   .vp-dispatch-operations-highlights,
   .vp-customer-delivery-workbench,
   .vp-customer-delivery-workbench-grid,
+  .vp-vehicle-service-cockpit,
+  .vp-vehicle-service-cockpit-grid,
   .vp-customer-service-separation,
   .vp-customer-primary-flow-grid,
   .vp-source-readiness-grid,
diff --git a/vehicle-data-platform/apps/web/src/test/App.test.tsx b/vehicle-data-platform/apps/web/src/test/App.test.tsx
index c3c946e6..503f6578 100644
--- a/vehicle-data-platform/apps/web/src/test/App.test.tsx
+++ b/vehicle-data-platform/apps/web/src/test/App.test.tsx
@@ -728,6 +728,14 @@ test('dashboard prioritizes customer vehicle service command over data sources',
 
   render(<App />);
 
+  expect(await screen.findByText('车辆服务驾驶舱')).toBeInTheDocument();
+  expect(screen.getByText('先看车辆，不先看协议；客户进来先知道哪些车在线、在哪里、今天跑了多少、哪些异常要通知。')).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '车辆服务驾驶舱 车辆总览 1,033 辆 车辆中心' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '车辆服务驾驶舱 实时可见 208 在线 地图看车' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '车辆服务驾驶舱 轨迹复盘 4 今日活跃 回放轨迹' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '车辆服务驾驶舱 里程统计 1 天窗口 统计查询' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '车辆服务驾驶舱 数据交付 1,286,320 今日数据 导出证据' })).toBeInTheDocument();
+  expect(screen.getByRole('button', { name: '车辆服务驾驶舱 告警通知 7 告警 闭环处理' })).toBeInTheDocument();
   expect(await screen.findByText('车辆服务闭环')).toBeInTheDocument();
   expect(screen.getByText('客户从首页开始，只需要按这五步完成找车、看车、复盘、统计、导出和通知。')).toBeInTheDocument();
   expect(screen.getByRole('button', { name: '车辆服务闭环 1 选车 1,033 车辆中心' })).toBeInTheDocument();