feat(platform): add vehicle detail customer questions

vehicle-data-platform/apps/web/src/pages/VehicleDetail.tsx

@@ -947,6 +947,56 @@ export function VehicleDetail({
       onClick: () => onOpenQuality?.(qualityFiltersForCurrentVehicle())
     }
   ];
+  const customerQuestionActions = [
+    {
+      question: '这辆车现在在哪里？',
+      answer: formatLocation(latest),
+      action: '实时监控',
+      color: online ? 'green' as const : 'orange' as const,
+      disabled: !hasResolvedVIN,
+      onClick: () => onOpenRealtime(resolvedVIN, activeProtocol)
+    },
+    {
+      question: '最近是否还在线？',
+      answer: lastSeen === '-' ? '暂无最后上报' : `最后上报 ${lastSeen}`,
+      action: '查看实时',
+      color: online ? 'green' as const : 'orange' as const,
+      disabled: !hasResolvedVIN,
+      onClick: () => onOpenRealtime(resolvedVIN, activeProtocol)
+    },
+    {
+      question: '能不能回放轨迹？',
+      answer: `${formatCompactNumber(overview?.historyCount ?? detail?.history?.total ?? 0)} 条轨迹证据`,
+      action: '轨迹回放',
+      color: evidenceLocatedSourceCount > 0 ? 'blue' as const : 'grey' as const,
+      disabled: !hasResolvedVIN,
+      onClick: () => onOpenHistory(resolvedVIN, activeProtocol)
+    },
+    {
+      question: '这辆车跑了多少？',
+      answer: `${formatCompactNumber(latest?.totalMileageKm, ' km')} / ${formatCompactNumber(overview?.mileageCount ?? detail?.mileage?.total ?? 0)} 条统计`,
+      action: '统计查询',
+      color: isFiniteNumber(latest?.totalMileageKm) ? 'green' as const : 'orange' as const,
+      disabled: !hasResolvedVIN,
+      onClick: () => onOpenMileage(resolvedVIN, activeProtocol)
+    },
+    {
+      question: '数据能导出吗？',
+      answer: `${formatCompactNumber(overview?.rawCount ?? detail?.raw?.total ?? 0)} 条历史数据`,
+      action: '历史导出',
+      color: (overview?.rawCount ?? detail?.raw?.total ?? 0) > 0 ? 'blue' as const : 'grey' as const,
+      disabled: !hasResolvedVIN,
+      onClick: () => onOpenRaw(resolvedVIN, activeProtocol)
+    },
+    {
+      question: '是否需要通知处理？',
+      answer: priorityQualityIssue ? `${qualityIssueLabel(priorityQualityIssue.issueType)} / ${priorityQualityIssue.lastSeen || '-'}` : '暂无待通知告警',
+      action: '告警通知',
+      color: qualityCount > 0 ? 'orange' as const : 'green' as const,
+      disabled: !onOpenQuality || (!hasResolvedVIN && qualityCount <= 0),
+      onClick: () => onOpenQuality?.(qualityFiltersForCurrentVehicle())
+    }
+  ];
   const copyCustomerServicePackage = () => {
     if (!detail) {
       Toast.warning('当前没有可复制的客户服务交付包');
@@ -1138,6 +1188,25 @@ export function VehicleDetail({
         </div>
       </Card>
 
+      <Card bordered title="客户常问" style={{ marginTop: 16 }}>
+        <div className="vp-vehicle-question-grid">
+          {customerQuestionActions.map((item) => (
+            <button
+              key={item.question}
+              type="button"
+              className="vp-vehicle-question-item"
+              disabled={item.disabled}
+              aria-label={`单车客户常问 ${item.question} ${item.action}`}
+              onClick={item.onClick}
+            >
+              <strong>{item.question}</strong>
+              <span>{item.answer}</span>
+              <Tag color={item.color}>{item.action}</Tag>
+            </button>
+          ))}
+        </div>
+      </Card>
+
       <Card
         bordered
         title={<Space><span>车辆运营总览</span><Button size="small" disabled={!detail} icon={<IconCopy />} onClick={copyUnifiedVehicleService}>复制归一摘要</Button></Space>}