import { Button, Card, Col, Form, Row, Select, Space, Table, Tag, Toast } from '@douyinfe/semi-ui';
import { IconCopy } from '@douyinfe/semi-icons';
import { useEffect, useState } from 'react';
import { api } from '../api/client';
import type { OpsHealth, QualityAlertRule, QualityNotificationPlan, QualityNotificationPolicy, QualitySummary, QualityIssueRow, QualityPriorityIssue } from '../api/types';
import { PageHeader } from '../components/PageHeader';
import { buildAppHash } from '../domain/appRoute';
import { qualityIssueLabel, qualityIssueOptions, qualityProtocolLabel, qualityProtocolOptions } from '../domain/qualityIssue';
import { qualityIssueVehicleLookup } from '../domain/vehicleLookup';

const statusColor: Record<string, 'green' | 'orange' | 'red' | 'grey'> = {
  ok: 'green',
  warning: 'orange',
  error: 'red'
};

function formatLag(value?: number | null) {
  return value == null ? '未接入' : value.toLocaleString();
}

function storageReadStatus(health: OpsHealth | null) {
  if (!health) return 'pending';
  return health.tdengineWritable && health.mysqlWritable ? 'ok' : 'error';
}

function formatRequestTimeout(health: OpsHealth | null) {
  const value = health?.runtime?.requestTimeoutMs;
  return value == null || value <= 0 ? '未限制' : `${value.toLocaleString()} ms`;
}

const emptySummary: QualitySummary = {
  issueVehicleCount: 0,
  issueRecordCount: 0,
  errorCount: 0,
  warningCount: 0,
  protocols: [],
  issueTypes: []
};

const alertRuleTemplates = [
  {
    issueType: 'NO_SOURCE',
    level: 'P0',
    owner: '平台接入',
    trigger: '绑定车辆连续无多接入来源证据',
    notify: '立即通知接入运维，30 分钟未恢复升级给业务责任人',
    sla: '30 分钟确认'
  },
  {
    issueType: 'VIN_MISSING',
    level: 'P0',
    owner: '车辆档案',
    trigger: '来源有数据但无法归并到 VIN',
    notify: '通知档案维护人补齐车牌、手机号和 VIN 映射',
    sla: '2 小时修复'
  },
  {
    issueType: 'LINK_GAP',
    level: 'P1',
    owner: '链路运维',
    trigger: '车辆或平台来源上报间断、Redis 在线状态过期',
    notify: '通知平台转发和网关值班人，持续异常进入日报',
    sla: '1 小时恢复'
  },
  {
    issueType: 'FIELD_MISSING',
    level: 'P1',
    owner: '协议解析',
    trigger: '核心字段缺失导致定位、里程或统计不可用',
    notify: '通知解析负责人核对字段映射和原始记录样本',
    sla: '当日闭环'
  }
];

const notificationPolicies = [
  {
    name: 'P0 实时中断',
    target: '接入运维 + 业务责任人',
    channel: '站内告警 / 邮件 / 企业微信',
    condition: '无来源、VIN 缺失、存储不可写',
    escalationMinutes: 30,
    acceptanceCriteria: '来源恢复并持续 10 分钟，车辆服务可查到实时与历史证据'
  },
  {
    name: 'P1 数据质量',
    target: '协议解析 + 数据治理',
    channel: '站内告警 / 每日汇总邮件',
    condition: '字段缺失、链路间断、容量风险',
    escalationMinutes: 120,
    acceptanceCriteria: '核心字段恢复解析，影响车辆可通过原始记录与历史证据复核'
  },
  {
    name: 'P2 趋势关注',
    target: '数智中心',
    channel: '周报 / 趋势看板',
    condition: '单源车辆、档案缺项、来源覆盖下降',
    escalationMinutes: 1440,
    acceptanceCriteria: '趋势原因已归档，责任人和后续治理动作明确'
  }
];

type AlertRuleRow = {
  issueType: string;
  title?: string;
  level: string;
  owner: string;
  trigger: string;
  notify: string;
  sla: string;
  count: number;
};

type PriorityIssueRow = QualityIssueRow & {
  priority: 'P0' | 'P1';
  actionLabel: string;
  actionDetail?: string;
  sla: string;
  vehicleLabel: string;
  realtimeHash?: string;
  historyHash?: string;
  rawHash?: string;
  vehicleHash?: string;
  notificationText?: string;
};

type AlertDispatchOwnerRow = {
  owner: string;
  activeRuleCount: number;
  hitCount: number;
  p0Count: number;
  primaryIssueType: string;
  primarySla: string;
  primaryHitCount: number;
};

function qualityParams(values: Record<string, string>) {
  const params = new URLSearchParams();
  if (values?.keyword) params.set('keyword', values.keyword);
  if (values?.protocol) params.set('protocol', values.protocol);
  if (values?.issueType) params.set('issueType', values.issueType);
  return params;
}

function qualityShareURL() {
  return `${window.location.origin}${window.location.pathname}${window.location.hash}`;
}

function appURL(hash: string) {
  return `${window.location.origin}${window.location.pathname}${hash}`;
}

function issueEvidenceDate(value?: string) {
  const match = String(value ?? '').match(/^(\d{4})-(\d{2})-(\d{2})/);
  return match ? `${match[1]}-${match[2]}-${match[3]}` : '';
}

function nextDate(value: string) {
  const match = /^(\d{4})-(\d{2})-(\d{2})$/.exec(value.trim());
  if (!match) return '';
  const date = new Date(Date.UTC(Number(match[1]), Number(match[2]) - 1, Number(match[3]) + 1));
  return date.toISOString().slice(0, 10);
}

function qualityActionRecommendation(row: QualityIssueRow) {
  if (row.issueType === 'NO_SOURCE') {
    return {
      label: '确认平台转发',
      color: 'orange' as const,
      detail: '车辆已绑定但没有任何来源证据，先确认平台转发、端口和订阅。'
    };
  }
  if (row.issueType === 'VIN_MISSING' || !row.vin?.trim()) {
    return {
      label: '维护身份绑定',
      color: 'red' as const,
      detail: '数据已有来源但无法归并到 VIN，优先用车牌/手机号补齐绑定。'
    };
  }
  if (row.issueType === 'LINK_GAP') {
    return {
      label: '排查来源链路',
      color: 'orange' as const,
      detail: '来源存在上报间断，优先检查平台转发、网络和消费延迟。'
    };
  }
  if (row.issueType === 'FIELD_MISSING') {
    return {
      label: '核对解析字段',
      color: 'orange' as const,
      detail: '字段缺失会影响统计和展示，优先核对解析映射和原始记录。'
    };
  }
  return {
    label: '查看车辆服务',
    color: 'blue' as const,
    detail: '进入车辆服务详情，结合来源证据继续排查。'
  };
}

function issueCount(summary: QualitySummary, issueType: string) {
  const issueTypes = Array.isArray(summary.issueTypes) ? summary.issueTypes : [];
  return issueTypes.find((item) => item.name === issueType)?.count ?? 0;
}

const issuePriorityWeight: Record<string, number> = {
  NO_SOURCE: 10,
  VIN_MISSING: 9,
  LINK_GAP: 8,
  FIELD_MISSING: 7
};

function alertRuleRows(summary: QualitySummary, health: OpsHealth | null): AlertRuleRow[] {
  const storageWritable = health == null || (health.tdengineWritable && health.mysqlWritable);
  const capacityCount = health?.capacityFindings?.length ?? 0;
  const rows = alertRuleTemplates.map((item) => ({
    ...item,
    count: issueCount(summary, item.issueType)
  }));
  rows.push({
    issueType: 'CAPACITY_RISK',
    level: storageWritable && capacityCount === 0 ? 'P2' : 'P0',
    owner: '基础设施',
    trigger: 'Kafka Lag、连接容量、Redis 在线 Key 或存储读写异常',
    notify: storageWritable ? '容量风险进入运维日报，超过阈值升级' : '立即通知基础设施值班人处理存储不可写',
    sla: storageWritable ? '当日评估' : '15 分钟恢复',
    count: capacityCount + (storageWritable ? 0 : 1)
  });
  return rows;
}

function alertDispatchOwnerRows(rules: AlertRuleRow[]): AlertDispatchOwnerRow[] {
  const ownerMap = new Map<string, AlertDispatchOwnerRow>();
  rules.forEach((rule) => {
    const owner = rule.owner || '未分配';
    const current = ownerMap.get(owner) ?? {
      owner,
      activeRuleCount: 0,
      hitCount: 0,
      p0Count: 0,
      primaryIssueType: rule.issueType,
      primarySla: rule.sla,
      primaryHitCount: 0
    };
    current.activeRuleCount += rule.count > 0 ? 1 : 0;
    current.hitCount += rule.count;
    current.p0Count += rule.count > 0 && rule.level === 'P0' ? 1 : 0;
    const shouldReplacePrimary = rule.count > current.primaryHitCount || (rule.count === current.primaryHitCount && rule.level === 'P0');
    if (shouldReplacePrimary) {
      current.primaryIssueType = rule.issueType;
      current.primarySla = rule.sla;
      current.primaryHitCount = rule.count;
    }
    ownerMap.set(owner, current);
  });
  return [...ownerMap.values()]
    .filter((row) => row.hitCount > 0 || row.activeRuleCount > 0)
    .sort((left, right) => right.p0Count - left.p0Count || right.hitCount - left.hitCount || left.owner.localeCompare(right.owner));
}

function issueSla(issueType: string) {
  return alertRuleTemplates.find((item) => item.issueType === issueType)?.sla ?? '当日闭环';
}

function priorityIssueLevel(row: QualityIssueRow): 'P0' | 'P1' {
  if (row.severity === 'error' || row.issueType === 'NO_SOURCE') {
    return 'P0';
  }
  return 'P1';
}

function priorityVehicleLabel(row: QualityIssueRow) {
  const identity = row.vin?.trim() || row.phone?.trim() || row.sourceEndpoint?.trim() || '-';
  return [row.plate?.trim(), identity].filter(Boolean).join(' / ');
}

function priorityIssueRows(rows: QualityIssueRow[]): PriorityIssueRow[] {
  return rows
    .map((row) => {
      const action = qualityActionRecommendation(row);
      return {
        ...row,
        priority: priorityIssueLevel(row),
        actionLabel: action.label,
        actionDetail: action.detail,
        sla: issueSla(row.issueType),
        vehicleLabel: priorityVehicleLabel(row)
      };
    })
    .sort((a, b) => {
      if (a.priority !== b.priority) return a.priority === 'P0' ? -1 : 1;
      const weightDelta = (issuePriorityWeight[b.issueType] ?? 0) - (issuePriorityWeight[a.issueType] ?? 0);
      if (weightDelta !== 0) return weightDelta;
      return String(b.lastSeen ?? '').localeCompare(String(a.lastSeen ?? ''));
    })
    .slice(0, 5);
}

function priorityIssueFromRow(row: QualityIssueRow): PriorityIssueRow {
  return priorityIssueRows([row])[0];
}

function priorityIssueNotificationText(row: PriorityIssueRow) {
  const lookup = qualityIssueVehicleLookup(row);
  const dateFrom = issueEvidenceDate(row.lastSeen);
  const dateTo = nextDate(dateFrom);
  const evidenceFilters = {
    ...(dateFrom ? { dateFrom } : {}),
    ...(dateTo ? { dateTo } : {})
  };
  return [
    `【${row.priority} 告警通知】${qualityIssueLabel(row.issueType)}`,
    `车辆：${row.vehicleLabel}`,
    `数据来源：${qualityProtocolLabel(row.protocol)}`,
    `问题：${qualityIssueLabel(row.issueType)}`,
    `建议动作：${row.actionLabel}`,
    `SLA：${row.sla}`,
    `最后时间：${row.lastSeen || '-'}`,
    `详情：${row.detail || '-'}`,
    `实时定位：${appURL(buildAppHash({ page: 'realtime', keyword: lookup.key, protocol: row.protocol }))}`,
    `轨迹证据：${appURL(buildAppHash({ page: 'history', keyword: lookup.key, protocol: row.protocol, filters: evidenceFilters }))}`,
    `原始记录：${appURL(buildAppHash({ page: 'history-query', keyword: lookup.key, protocol: row.protocol, filters: { tab: 'raw', ...evidenceFilters, includeFields: 'true' } }))}`,
    `车辆服务：${appURL(buildAppHash({ page: 'detail', keyword: lookup.key, protocol: row.protocol }))}`,
    `告警筛选：${qualityShareURL()}`
  ].join('\n');
}

function alertRuleTemplate(issueType: string) {
  return alertRuleTemplates.find((item) => item.issueType === issueType);
}

function acceptanceCriteria(row: PriorityIssueRow) {
  if (row.issueType === 'VIN_MISSING') {
    return '车辆能解析到 VIN，实时、历史和原始记录可通过同一车辆服务查询';
  }
  if (row.issueType === 'NO_SOURCE') {
    return '至少一个生产来源恢复在线，车辆实时状态、历史轨迹和原始记录可查询';
  }
  if (row.issueType === 'LINK_GAP') {
    return '来源恢复连续上报，实时在线窗口和历史轨迹无异常断点';
  }
  if (row.issueType === 'FIELD_MISSING') {
    return '缺失字段恢复解析，统计、定位或里程依赖的核心字段可查询';
  }
  return '车辆服务状态恢复正常，告警不再命中当前规则';
}

function priorityIssueTicketText(row: PriorityIssueRow) {
  const lookup = qualityIssueVehicleLookup(row);
  const dateFrom = issueEvidenceDate(row.lastSeen);
  const dateTo = nextDate(dateFrom);
  const evidenceFilters = {
    ...(dateFrom ? { dateFrom } : {}),
    ...(dateTo ? { dateTo } : {})
  };
  const rule = alertRuleTemplate(row.issueType);
  return [
    '【告警处置工单】',
    `标题：[${row.priority}] ${qualityIssueLabel(row.issueType)} - ${row.vehicleLabel}`,
    `优先级：${row.priority}`,
    `责任团队：${rule?.owner || '数据治理'}`,
    `触发规则：${rule?.trigger || qualityIssueLabel(row.issueType)}`,
    `车辆：${row.vehicleLabel}`,
    `数据来源：${qualityProtocolLabel(row.protocol)}`,
    `来源地址：${row.sourceEndpoint || '-'}`,
    `问题：${qualityIssueLabel(row.issueType)}`,
    `建议动作：${row.actionLabel}`,
    `SLA：${row.sla}`,
    `最后时间：${row.lastSeen || '-'}`,
    `问题说明：${row.detail || '-'}`,
    `处置说明：${row.actionDetail || '-'}`,
    '处置步骤：',
    '1. 打开车辆服务核对当前身份解析结果',
    '2. 核对实时定位、轨迹证据和原始记录',
    '3. 完成后确认车辆服务状态恢复，问题不再命中当前告警',
    `验收标准：${acceptanceCriteria(row)}`,
    `实时定位：${appURL(buildAppHash({ page: 'realtime', keyword: lookup.key, protocol: row.protocol }))}`,
    `轨迹证据：${appURL(buildAppHash({ page: 'history', keyword: lookup.key, protocol: row.protocol, filters: evidenceFilters }))}`,
    `原始记录：${appURL(buildAppHash({ page: 'history-query', keyword: lookup.key, protocol: row.protocol, filters: { tab: 'raw', ...evidenceFilters, includeFields: 'true' } }))}`,
    `车辆服务：${appURL(buildAppHash({ page: 'detail', keyword: lookup.key, protocol: row.protocol }))}`,
    `告警筛选：${qualityShareURL()}`
  ].join('\n');
}

function priorityIssueEvidencePackageText(row: PriorityIssueRow) {
  const lookup = qualityIssueVehicleLookup(row);
  const dateFrom = issueEvidenceDate(row.lastSeen);
  const dateTo = nextDate(dateFrom);
  const evidenceFilters = {
    ...(dateFrom ? { dateFrom } : {}),
    ...(dateTo ? { dateTo } : {})
  };
  return [
    '【告警证据包】',
    `优先级：${row.priority}`,
    `车辆：${row.vehicleLabel}`,
    `数据来源：${qualityProtocolLabel(row.protocol)}`,
    `来源地址：${row.sourceEndpoint || '-'}`,
    `问题：${qualityIssueLabel(row.issueType)}`,
    `建议动作：${row.actionLabel}`,
    `SLA：${row.sla}`,
    `最后时间：${row.lastSeen || '-'}`,
    `详情：${row.detail || '-'}`,
    `验收标准：${acceptanceCriteria(row)}`,
    `实时定位：${appURL(buildAppHash({ page: 'realtime', keyword: lookup.key, protocol: row.protocol }))}`,
    `轨迹回放：${appURL(buildAppHash({ page: 'history', keyword: lookup.key, protocol: row.protocol, filters: evidenceFilters }))}`,
    `原始记录：${appURL(buildAppHash({ page: 'history-query', keyword: lookup.key, protocol: row.protocol, filters: { tab: 'raw', ...evidenceFilters, includeFields: 'true' } }))}`,
    `里程复核：${appURL(buildAppHash({ page: 'mileage', keyword: lookup.key, protocol: row.protocol, filters: evidenceFilters }))}`,
    `车辆服务：${appURL(buildAppHash({ page: 'detail', keyword: lookup.key, protocol: row.protocol }))}`,
    `告警筛选：${qualityShareURL()}`
  ].join('\n');
}

function priorityDigestPolicyLines(policies?: QualityNotificationPolicy[]) {
  const policy = policies?.find((item) => item.name.startsWith('P0')) ?? policies?.[0];
  if (!policy) return [];
  const escalation = formatEscalationMinutes(policy.escalationMinutes);
  return [
    `通知升级：${[policy.name, escalation, policy.target].filter(Boolean).join(' / ')}`,
    ...(policy.acceptanceCriteria ? [`验收标准：${policy.acceptanceCriteria}`] : [])
  ];
}

function priorityIssueDigestText(rows: PriorityIssueRow[], summary: QualitySummary, platformRelease?: string, policies?: QualityNotificationPolicy[]) {
  const p0Count = rows.filter((row) => row.priority === 'P0').length;
  const p1Count = rows.filter((row) => row.priority === 'P1').length;
  const release = platformRelease?.trim();
  const policyLines = priorityDigestPolicyLines(policies);
  const lines = rows.map((row, index) => [
    `${index + 1}. [${row.priority}] ${row.vehicleLabel}`,
    `   来源：${qualityProtocolLabel(row.protocol)} / 问题：${qualityIssueLabel(row.issueType)}`,
    `   建议动作：${row.actionLabel} / SLA：${row.sla}`,
    `   最后时间：${row.lastSeen || '-'} / 详情：${row.detail || '-'}`
  ].join('\n'));
  return [
    '【告警优先队列汇总】',
    `问题车辆：${summary.issueVehicleCount.toLocaleString()}，问题记录：${summary.issueRecordCount.toLocaleString()}`,
    `P0：${p0Count.toLocaleString()} 条，P1：${p1Count.toLocaleString()} 条`,
    ...(release ? [`运行版本：${release}`] : []),
    ...policyLines,
    '',
    ...lines,
    '',
    `告警筛选：${qualityShareURL()}`
  ].join('\n');
}

function slaMinutes(row: PriorityIssueRow) {
  if (row.issueType === 'NO_SOURCE') return 30;
  if (row.issueType === 'VIN_MISSING') return 120;
  if (row.issueType === 'LINK_GAP') return 60;
  if (row.issueType === 'FIELD_MISSING') return 24 * 60;
  if (row.sla.includes('15 分钟')) return 15;
  if (row.sla.includes('30 分钟')) return 30;
  if (row.sla.includes('1 小时')) return 60;
  if (row.sla.includes('2 小时')) return 120;
  return 24 * 60;
}

function formatDuration(minutes: number) {
  const value = Math.max(0, Math.round(minutes));
  if (value < 60) return `${value} 分钟`;
  const hours = Math.floor(value / 60);
  const rest = value % 60;
  return rest > 0 ? `${hours} 小时 ${rest} 分钟` : `${hours} 小时`;
}

function formatEscalationMinutes(minutes?: number) {
  if (!Number.isFinite(minutes) || Number(minutes) <= 0) return '';
  return `${formatDuration(Number(minutes))}升级`;
}

function parseIssueTime(value?: string) {
  const raw = String(value ?? '').trim();
  if (!raw) return Number.NaN;
  const normalized = raw.includes('T') ? raw : raw.replace(' ', 'T');
  const parsed = Date.parse(normalized);
  if (Number.isFinite(parsed)) return parsed;
  return Date.parse(`${raw.replace(' ', 'T')}+08:00`);
}

function escalationClock(row: PriorityIssueRow, nowMs = Date.now()) {
  const lastSeenMs = parseIssueTime(row.lastSeen);
  if (!Number.isFinite(lastSeenMs)) {
    return { status: 'SLA 待确认', color: 'grey' as const, detail: '缺少告警时间', deadline: '-' };
  }
  const minutes = slaMinutes(row);
  const deadlineMs = lastSeenMs + minutes * 60 * 1000;
  const diffMinutes = (deadlineMs - nowMs) / 60000;
  const deadline = new Date(deadlineMs).toLocaleString('zh-CN', { hour12: false });
  if (diffMinutes < 0) {
    return { status: '超 SLA', color: 'red' as const, detail: `已超 ${formatDuration(Math.abs(diffMinutes))}`, deadline };
  }
  if (diffMinutes <= Math.max(15, minutes * 0.2)) {
    return { status: '即将升级', color: 'orange' as const, detail: `剩余 ${formatDuration(diffMinutes)}`, deadline };
  }
  return { status: 'SLA 正常', color: 'green' as const, detail: `剩余 ${formatDuration(diffMinutes)}`, deadline };
}

function ruleStatusColor(count: number, level: string): 'green' | 'orange' | 'red' | 'grey' {
  if (count <= 0) return 'green';
  if (level === 'P0') return 'red';
  if (level === 'P1') return 'orange';
  return 'grey';
}

function normalizeAlertRules(rows?: QualityAlertRule[]): AlertRuleRow[] | null {
  if (!Array.isArray(rows)) return null;
  return rows;
}

function normalizeNotificationPolicies(rows?: QualityNotificationPolicy[]): QualityNotificationPolicy[] | null {
  if (!Array.isArray(rows)) return null;
  return rows;
}

function normalizePriorityIssues(rows?: QualityPriorityIssue[]): PriorityIssueRow[] | null {
  if (!Array.isArray(rows)) return null;
  return rows;
}

function notificationPolicyRunbookText(policies: QualityNotificationPolicy[], rules: AlertRuleRow[], platformRelease?: string) {
  const activeRules = rules.filter((row) => row.count > 0);
  const release = platformRelease?.trim();
  const lines = policies.map((policy, index) => [
    `${index + 1}. ${policy.name} / ${policy.target}`,
    `   触发：${policy.condition}`,
    `   渠道：${policy.channel}`,
    `   升级：${formatEscalationMinutes(policy.escalationMinutes) || '-'}`,
    `   验收：${policy.acceptanceCriteria || '-'}`
  ].join('\n'));
  return [
    '【告警通知策略Runbook】',
    `活跃规则：${activeRules.length.toLocaleString()} 类`,
    `P0规则：${activeRules.filter((row) => row.level === 'P0').length.toLocaleString()} 类`,
    ...(release ? [`运行版本：${release}`] : []),
    '',
    ...lines,
    '',
    `告警筛选：${qualityShareURL()}`
  ].join('\n');
}

function notificationHandoffText({
  rows,
  summary,
  rules,
  policies,
  filters,
  platformRelease
}: {
  rows: PriorityIssueRow[];
  summary: QualitySummary;
  rules: AlertRuleRow[];
  policies: QualityNotificationPolicy[];
  filters: Record<string, string>;
  platformRelease?: string;
}) {
  const release = platformRelease?.trim();
  const activeRules = rules.filter((row) => row.count > 0);
  const p0Rows = rows.filter((row) => row.priority === 'P0');
  const p1Rows = rows.filter((row) => row.priority === 'P1');
  const primaryPolicy = policies.find((item) => item.name.startsWith('P0')) ?? policies[0];
  const filterLines = [
    filters.keyword ? `关键词=${filters.keyword}` : '',
    filters.protocol ? `数据来源=${qualityProtocolLabel(filters.protocol)}` : '',
    filters.issueType ? `问题类型=${qualityIssueLabel(filters.issueType)}` : ''
  ].filter(Boolean);
  const issueLines = rows.length > 0
    ? rows.map((row, index) => {
      const lookup = qualityIssueVehicleLookup(row);
      const dateFrom = issueEvidenceDate(row.lastSeen);
      const dateTo = nextDate(dateFrom);
      const evidenceFilters = {
        ...(dateFrom ? { dateFrom } : {}),
        ...(dateTo ? { dateTo } : {})
      };
      return [
        `${index + 1}. [${row.priority}] ${row.vehicleLabel}`,
        `   来源：${qualityProtocolLabel(row.protocol)}；问题：${qualityIssueLabel(row.issueType)}；SLA：${row.sla}`,
        `   建议动作：${row.actionLabel}；最后时间：${row.lastSeen || '-'}`,
        `   详情：${row.detail || '-'}`,
        `   实时：${appURL(buildAppHash({ page: 'realtime', keyword: lookup.key, protocol: row.protocol }))}`,
        `   轨迹：${appURL(buildAppHash({ page: 'history', keyword: lookup.key, protocol: row.protocol, filters: evidenceFilters }))}`,
        `   原始记录：${appURL(buildAppHash({ page: 'history-query', keyword: lookup.key, protocol: row.protocol, filters: { tab: 'raw', ...evidenceFilters, includeFields: 'true' } }))}`,
        `   车辆服务：${appURL(buildAppHash({ page: 'detail', keyword: lookup.key, protocol: row.protocol }))}`
      ].join('\n');
    })
    : ['当前筛选下暂无待通知车辆'];
  return [
    '【告警通知交接包】',
    ...(release ? [`运行版本：${release}`] : []),
    `当前筛选：${filterLines.length > 0 ? filterLines.join('；') : '全部告警'}`,
    `问题车辆：${Number(summary.issueVehicleCount ?? 0).toLocaleString()}；问题记录：${Number(summary.issueRecordCount ?? 0).toLocaleString()}`,
    `优先级：P0 ${p0Rows.length.toLocaleString()} 条 / P1 ${p1Rows.length.toLocaleString()} 条`,
    `活跃规则：${activeRules.length.toLocaleString()} 类${activeRules.length > 0 ? `（${activeRules.map((row) => `${row.level} ${row.title || qualityIssueLabel(row.issueType)} ${row.count}`).join('；')}）` : ''}`,
    primaryPolicy ? `主通知策略：${[primaryPolicy.name, primaryPolicy.target, primaryPolicy.channel, formatEscalationMinutes(primaryPolicy.escalationMinutes)].filter(Boolean).join(' / ')}` : '主通知策略：-',
    primaryPolicy?.acceptanceCriteria ? `统一验收：${primaryPolicy.acceptanceCriteria}` : '统一验收：车辆服务状态恢复，实时、轨迹和原始记录可查询',
    '',
    '待通知车辆：',
    ...issueLines,
    '',
    `告警事件：${qualityShareURL()}`,
    `通知闭环：${appURL(buildAppHash({ page: 'notification-rules' }))}`,
    `运维质量：${appURL(buildAppHash({ page: 'ops-quality' }))}`
  ].join('\n');
}

function alertBusinessImpactText({
  summary,
  rules,
  priorityRows,
  health,
  filters,
  platformRelease
}: {
  summary: QualitySummary;
  rules: AlertRuleRow[];
  priorityRows: PriorityIssueRow[];
  health: OpsHealth | null;
  filters: Record<string, string>;
  platformRelease?: string;
}) {
  const release = platformRelease?.trim();
  const p0Rows = priorityRows.filter((row) => row.priority === 'P0');
  const p1Rows = priorityRows.filter((row) => row.priority === 'P1');
  const activeRules = rules.filter((row) => row.count > 0);
  const p0Rules = activeRules.filter((row) => row.level === 'P0');
  const primaryProtocol = summary.protocols?.[0];
  const primaryIssue = summary.issueTypes?.[0];
  const storageOk = !health || (health.tdengineWritable && health.mysqlWritable);
  const capacityCount = Number(health?.capacityFindings?.length ?? 0);
  const severity = !storageOk || p0Rows.length > 0 || p0Rules.length > 0 || Number(summary.errorCount ?? 0) > 0
    ? '高风险'
    : Number(summary.issueVehicleCount ?? 0) > 0 || capacityCount > 0
      ? '需关注'
      : '正常';
  const filterLines = [
    filters.keyword ? `关键词=${filters.keyword}` : '',
    filters.protocol ? `数据来源=${qualityProtocolLabel(filters.protocol)}` : '',
    filters.issueType ? `问题类型=${qualityIssueLabel(filters.issueType)}` : ''
  ].filter(Boolean);
  return [
    '【告警业务影响报告】',
    ...(release ? [`运行版本：${release}`] : []),
    `影响等级：${severity}`,
    `当前筛选：${filterLines.length > 0 ? filterLines.join('；') : '全部告警'}`,
    `影响车辆：${Number(summary.issueVehicleCount ?? 0).toLocaleString()} 辆`,
    `问题记录：${Number(summary.issueRecordCount ?? 0).toLocaleString()} 条`,
    `错误/警告：${Number(summary.errorCount ?? 0).toLocaleString()}/${Number(summary.warningCount ?? 0).toLocaleString()}`,
    `优先级：P0 ${p0Rows.length.toLocaleString()} 条 / P1 ${p1Rows.length.toLocaleString()} 条`,
    `活跃规则：${activeRules.length.toLocaleString()} 类 / P0规则 ${p0Rules.length.toLocaleString()} 类`,
    `主要来源：${primaryProtocol ? `${qualityProtocolLabel(primaryProtocol.name)} ${primaryProtocol.count.toLocaleString()} 条` : '-'}`,
    `主要问题：${primaryIssue ? `${qualityIssueLabel(primaryIssue.name)} ${primaryIssue.count.toLocaleString()} 条` : '-'}`,
    `容量风险：${storageOk ? '存储可写' : '存储异常'}；Kafka Lag ${formatLag(health?.kafkaLag)}；容量发现 ${capacityCount.toLocaleString()} 项`,
    `建议动作：${severity === '高风险' ? '立即通知责任团队并按 P0/P1 队列闭环' : severity === '需关注' ? '纳入当日治理，持续观察来源覆盖和字段完整性' : '保持监控'}`,
    `告警事件：${qualityShareURL()}`,
    `通知闭环：${appURL(buildAppHash({ page: 'notification-rules' }))}`,
    `运维质量：${appURL(buildAppHash({ page: 'ops-quality' }))}`
  ].join('\n');
}

function alertCustomerDecisionText({
  summary,
  rules,
  priorityRows,
  health,
  filters,
  platformRelease
}: {
  summary: QualitySummary;
  rules: AlertRuleRow[];
  priorityRows: PriorityIssueRow[];
  health: OpsHealth | null;
  filters: Record<string, string>;
  platformRelease?: string;
}) {
  const release = platformRelease?.trim();
  const activeRules = rules.filter((row) => row.count > 0);
  const p0Rows = priorityRows.filter((row) => row.priority === 'P0');
  const p1Rows = priorityRows.filter((row) => row.priority === 'P1');
  const primaryProtocol = summary.protocols?.[0];
  const primaryIssue = summary.issueTypes?.[0];
  const storageOk = !health || (health.tdengineWritable && health.mysqlWritable);
  const capacityCount = Number(health?.capacityFindings?.length ?? 0);
  const decision = !storageOk || p0Rows.length > 0 || activeRules.some((row) => row.level === 'P0') || Number(summary.errorCount ?? 0) > 0
    ? '立即处置'
    : Number(summary.issueVehicleCount ?? 0) > 0 || capacityCount > 0
      ? '当日跟进'
      : '持续观察';
  const focusIssue = priorityRows[0];
  const focusLookup = focusIssue ? qualityIssueVehicleLookup(focusIssue) : undefined;
  const filterLines = [
    filters.keyword ? `关键词=${filters.keyword}` : '',
    filters.protocol ? `数据来源=${qualityProtocolLabel(filters.protocol)}` : '',
    filters.issueType ? `问题类型=${qualityIssueLabel(filters.issueType)}` : ''
  ].filter(Boolean);
  return [
    '【客户告警决策说明】',
    ...(release ? [`运行版本：${release}`] : []),
    `决策结论：${decision}`,
    `筛选范围：${filterLines.length > 0 ? filterLines.join('；') : '全部告警'}`,
    `影响车辆：${Number(summary.issueVehicleCount ?? 0).toLocaleString()} 辆；问题记录：${Number(summary.issueRecordCount ?? 0).toLocaleString()} 条`,
    `优先队列：P0 ${p0Rows.length.toLocaleString()} / P1 ${p1Rows.length.toLocaleString()}`,
    `主要来源：${primaryProtocol ? `${qualityProtocolLabel(primaryProtocol.name)} ${primaryProtocol.count.toLocaleString()} 条` : '-'}`,
    `主要问题：${primaryIssue ? `${qualityIssueLabel(primaryIssue.name)} ${primaryIssue.count.toLocaleString()} 条` : '-'}`,
    `链路状态：Kafka Lag ${formatLag(health?.kafkaLag)}；Redis 在线 ${formatLag(health?.redisOnlineKeys)}；存储${storageOk ? '可写' : '异常'}；容量发现 ${capacityCount.toLocaleString()} 项`,
    `焦点车辆：${focusIssue ? `${focusIssue.vehicleLabel} / ${qualityProtocolLabel(focusIssue.protocol)} / ${qualityIssueLabel(focusIssue.issueType)}` : '-'}`,
    '',
    '客户处置路径：',
    '1. 先确认影响车辆和 P0/P1 数量。',
    '2. P0 立即通知责任团队，超过 SLA 自动升级。',
    '3. 每辆焦点车都要打开实时、轨迹、原始记录、里程证据闭环。',
    '4. 恢复后确认告警不再命中，并保留交接包。',
    '',
    `告警事件：${qualityShareURL()}`,
    `实时监控：${appURL(buildAppHash({ page: 'realtime', keyword: focusLookup?.key || filters.keyword || '', protocol: focusIssue?.protocol || filters.protocol }))}`,
    `轨迹回放：${appURL(buildAppHash({ page: 'history', keyword: focusLookup?.key || filters.keyword || '', protocol: focusIssue?.protocol || filters.protocol }))}`,
    `通知闭环：${appURL(buildAppHash({ page: 'notification-rules' }))}`
  ].join('\n');
}

function alertRecoveryReceiptText({
  summary,
  impactLabel,
  priorityRows,
  primaryPolicy,
  filters,
  platformRelease
}: {
  summary: QualitySummary;
  impactLabel: string;
  priorityRows: PriorityIssueRow[];
  primaryPolicy?: QualityNotificationPolicy;
  filters: Record<string, string>;
  platformRelease?: string;
}) {
  const release = platformRelease?.trim();
  const filterLines = [
    filters.keyword ? `关键词=${filters.keyword}` : '',
    filters.protocol ? `数据来源=${qualityProtocolLabel(filters.protocol)}` : '',
    filters.issueType ? `问题类型=${qualityIssueLabel(filters.issueType)}` : ''
  ].filter(Boolean);
  const focusRows = priorityRows.slice(0, 5).map((row, index) => {
    const lookup = qualityIssueVehicleLookup(row);
    return `${index + 1}. ${row.vehicleLabel} / ${qualityProtocolLabel(row.protocol)} / ${lookup.key || '-'} / ${qualityIssueLabel(row.issueType)}`;
  });
  return [
    '【客户告警恢复验收回执】',
    ...(release ? [`运行版本：${release}`] : []),
    `当前筛选：${filterLines.length > 0 ? filterLines.join('；') : '全部告警'}`,
    `当前影响：${Number(summary.issueVehicleCount ?? 0).toLocaleString()} 辆车 / ${Number(summary.issueRecordCount ?? 0).toLocaleString()} 条告警 / ${impactLabel}`,
    '恢复标准：实时可看 / 轨迹可回放 / 里程可核对 / 历史证据可导出',
    `通知策略：${primaryPolicy ? [primaryPolicy.name, primaryPolicy.target, primaryPolicy.channel].filter(Boolean).join(' / ') : '-'}`,
    `验收口径：${primaryPolicy?.acceptanceCriteria || '车辆服务状态恢复，实时、轨迹、历史和里程证据可查询。'}`,
    '',
    '待复核车辆：',
    ...(focusRows.length > 0 ? focusRows : ['当前没有优先车辆']),
    '',
    `告警事件：${qualityShareURL()}`,
    `实时监控：${appURL(buildAppHash({ page: 'realtime', filters }))}`,
    `轨迹回放：${appURL(buildAppHash({ page: 'history', filters }))}`,
    `里程统计：${appURL(buildAppHash({ page: 'mileage', filters }))}`,
    `历史导出：${appURL(buildAppHash({ page: 'history-query', filters: { ...filters, tab: 'raw', includeFields: 'true' } }))}`
  ].join('\n');
}

function alertNotificationCommandText({
  summary,
  priorityRows,
  primaryPolicy,
  filters,
  platformRelease
}: {
  summary: QualitySummary;
  priorityRows: PriorityIssueRow[];
  primaryPolicy?: QualityNotificationPolicy;
  filters: Record<string, string>;
  platformRelease?: string;
}) {
  const release = platformRelease?.trim();
  const p0Rows = priorityRows.filter((row) => row.priority === 'P0');
  const p1Rows = priorityRows.filter((row) => row.priority === 'P1');
  const focusIssue = priorityRows[0];
  const focusLookup = focusIssue ? qualityIssueVehicleLookup(focusIssue) : undefined;
  const filterLines = [
    filters.keyword ? `关键词=${filters.keyword}` : '',
    filters.protocol ? `数据来源=${qualityProtocolLabel(filters.protocol)}` : '',
    filters.issueType ? `问题类型=${qualityIssueLabel(filters.issueType)}` : ''
  ].filter(Boolean);
  const primaryPolicyLine = primaryPolicy
    ? [primaryPolicy.name, primaryPolicy.target, primaryPolicy.channel, formatEscalationMinutes(primaryPolicy.escalationMinutes)].filter(Boolean).join(' / ')
    : '-';
  const evidenceKeyword = focusLookup?.key || filters.keyword || '';
  const evidenceProtocol = focusIssue?.protocol || filters.protocol;
  return [
    '【客户告警通知总控包】',
    ...(release ? [`运行版本：${release}`] : []),
    `当前筛选：${filterLines.length > 0 ? filterLines.join('；') : '全部告警'}`,
    '服务链路：影响车辆 -> 通知对象 -> SLA升级 -> 证据闭环 -> 恢复验收',
    `影响范围：${Number(summary.issueVehicleCount ?? 0).toLocaleString()} 辆 / ${Number(summary.issueRecordCount ?? 0).toLocaleString()} 条`,
    `优先级：P0 ${p0Rows.length.toLocaleString()} / P1 ${p1Rows.length.toLocaleString()}`,
    `主通知策略：${primaryPolicyLine}`,
    `恢复验收：${primaryPolicy?.acceptanceCriteria || '车辆服务状态恢复，实时、轨迹、历史和里程证据可查询。'}`,
    `焦点车辆：${focusIssue ? focusIssue.vehicleLabel : '-'}`,
    focusIssue ? `焦点问题：${qualityProtocolLabel(focusIssue.protocol)} / ${qualityIssueLabel(focusIssue.issueType)} / ${focusIssue.actionLabel}` : '',
    '',
    `告警事件：${qualityShareURL()}`,
    `通知闭环：${appURL(buildAppHash({ page: 'notification-rules' }))}`,
    `实时监控：${appURL(buildAppHash({ page: 'realtime', keyword: evidenceKeyword, protocol: evidenceProtocol }))}`,
    `轨迹证据：${appURL(buildAppHash({ page: 'history', keyword: evidenceKeyword, protocol: evidenceProtocol }))}`,
    `原始记录：${appURL(buildAppHash({ page: 'history-query', keyword: evidenceKeyword, protocol: evidenceProtocol, filters: { tab: 'raw', includeFields: 'true' } }))}`,
    `车辆服务：${appURL(buildAppHash({ page: 'detail', keyword: evidenceKeyword, protocol: evidenceProtocol }))}`
  ].filter(Boolean).join('\n');
}

function alertClosurePackageText({
  summary,
  priorityRows,
  primaryPolicy,
  filters,
  platformRelease
}: {
  summary: QualitySummary;
  priorityRows: PriorityIssueRow[];
  primaryPolicy?: QualityNotificationPolicy;
  filters: Record<string, string>;
  platformRelease?: string;
}) {
  const release = platformRelease?.trim();
  const p0Rows = priorityRows.filter((row) => row.priority === 'P0');
  const p1Rows = priorityRows.filter((row) => row.priority === 'P1');
  const focusIssue = priorityRows[0];
  const focusLookup = focusIssue ? qualityIssueVehicleLookup(focusIssue) : undefined;
  const evidenceKeyword = focusLookup?.key || filters.keyword || '';
  const evidenceProtocol = focusIssue?.protocol || filters.protocol;
  const primaryPolicyLine = primaryPolicy
    ? [primaryPolicy.name, primaryPolicy.target, primaryPolicy.channel, formatEscalationMinutes(primaryPolicy.escalationMinutes)].filter(Boolean).join(' / ')
    : '-';
  return [
    '【客户告警闭环包】',
    ...(release ? [`运行版本：${release}`] : []),
    '处理路径：影响车辆 -> 通知升级 -> 处置证据 -> 恢复验收',
    `影响范围：${Number(summary.issueVehicleCount ?? 0).toLocaleString()} 辆 / ${Number(summary.issueRecordCount ?? 0).toLocaleString()} 条`,
    `优先级：P0 ${p0Rows.length.toLocaleString()} / P1 ${p1Rows.length.toLocaleString()}`,
    `主通知策略：${primaryPolicyLine}`,
    `焦点车辆：${focusIssue ? focusIssue.vehicleLabel : '-'}`,
    focusIssue ? `焦点问题：${qualityProtocolLabel(focusIssue.protocol)} / ${qualityIssueLabel(focusIssue.issueType)} / ${focusIssue.actionLabel}` : '',
    `恢复标准：${primaryPolicy?.acceptanceCriteria || '实时可看 / 轨迹可回放 / 里程可核对 / 历史证据可导出'}`,
    '',
    '证据入口：',
    `告警事件：${qualityShareURL()}`,
    `实时监控：${appURL(buildAppHash({ page: 'realtime', keyword: evidenceKeyword, protocol: evidenceProtocol }))}`,
    `轨迹回放：${appURL(buildAppHash({ page: 'history', keyword: evidenceKeyword, protocol: evidenceProtocol }))}`,
    `原始记录：${appURL(buildAppHash({ page: 'history-query', keyword: evidenceKeyword, protocol: evidenceProtocol, filters: { tab: 'raw', includeFields: 'true' } }))}`,
    `里程统计：${appURL(buildAppHash({ page: 'mileage', keyword: evidenceKeyword, protocol: evidenceProtocol }))}`,
    `通知规则：${appURL(buildAppHash({ page: 'notification-rules' }))}`
  ].filter(Boolean).join('\n');
}

async function copyText(value: string, label: string) {
  const text = value.trim();
  if (!text) {
    Toast.warning(`${label}为空`);
    return;
  }
  try {
    await navigator.clipboard.writeText(text);
    Toast.success(`已复制${label}`);
  } catch {
    Toast.error(`复制${label}失败`);
  }
}

async function copyQualityShareURL() {
  await copyText(qualityShareURL(), '筛选链接');
}

export function Quality({
  onOpenVehicle,
  onOpenRealtime,
  onOpenHistory,
  onOpenRaw,
  onOpenMileage,
  onOpenNotificationRules,
  onHealthLoaded,
  onNotificationPlanLoaded,
  onFiltersChange,
  initialFilters = {}
}: {
  onOpenVehicle: (vin: string, protocol?: string) => void;
  onOpenRealtime?: (filters: Record<string, string>) => void;
  onOpenHistory?: (filters: Record<string, string>) => void;
  onOpenRaw?: (filters: Record<string, string>) => void;
  onOpenMileage?: (filters: Record<string, string>) => void;
  onOpenNotificationRules?: () => void;
  onHealthLoaded?: (health: OpsHealth) => void;
  onNotificationPlanLoaded?: (plan: QualityNotificationPlan) => void;
  onFiltersChange?: (filters: Record<string, string>) => void;
  initialFilters?: Record<string, string>;
}) {
  const [issues, setIssues] = useState<QualityIssueRow[]>([]);
  const [summary, setSummary] = useState<QualitySummary>(emptySummary);
  const [health, setHealth] = useState<OpsHealth | null>(null);
  const [notificationPlan, setNotificationPlan] = useState<QualityNotificationPlan | null>(null);
  const [loadingIssues, setLoadingIssues] = useState(true);
  const [loadingSummary, setLoadingSummary] = useState(true);
  const [loadingHealth, setLoadingHealth] = useState(true);
  const [filters, setFilters] = useState<Record<string, string>>(initialFilters);
  const [pagination, setPagination] = useState({ currentPage: 1, pageSize: 20, total: 0 });
  const summaryIssueTypes = Array.isArray(summary.issueTypes) ? summary.issueTypes : [];
  const summaryProtocols = Array.isArray(summary.protocols) ? summary.protocols : [];
  const issueVehicleCount = Number(summary.issueVehicleCount ?? 0);
  const issueRecordCount = Number(summary.issueRecordCount ?? 0);
  const errorCount = Number(summary.errorCount ?? 0);
  const warningCount = Number(summary.warningCount ?? 0);
  const primaryIssueType = summaryIssueTypes[0]?.name;
  const rules = normalizeAlertRules(notificationPlan?.rules) ?? alertRuleRows(summary, health);
  const policies = normalizeNotificationPolicies(notificationPlan?.policies) ?? notificationPolicies;
  const activeRuleCount = notificationPlan?.activeRuleCount ?? rules.filter((item) => item.count > 0).length;
  const p0RuleCount = notificationPlan?.p0RuleCount ?? rules.filter((item) => item.count > 0 && item.level === 'P0').length;
  const priorityRows = normalizePriorityIssues(notificationPlan?.priorityIssues) ?? priorityIssueRows(issues);
  const dispatchOwnerRows = alertDispatchOwnerRows(rules);
  const priorityP0Count = priorityRows.filter((row) => row.priority === 'P0').length;
  const priorityP1Count = priorityRows.filter((row) => row.priority === 'P1').length;
  const focusIssue = priorityRows[0];
  const focusLookup = focusIssue ? qualityIssueVehicleLookup(focusIssue) : undefined;
  const activeRulesForImpact = rules.filter((row) => row.count > 0);
  const storageWritable = !health || (health.tdengineWritable && health.mysqlWritable);
  const capacityFindingCount = health?.capacityFindings?.length ?? 0;
  const impactSeverity = !storageWritable || priorityP0Count > 0 || p0RuleCount > 0 || errorCount > 0
    ? { label: '高风险', color: 'red' as const, detail: '需要立即通知责任团队并按 P0/P1 队列闭环。' }
    : issueVehicleCount > 0 || capacityFindingCount > 0
      ? { label: '需关注', color: 'orange' as const, detail: '纳入当日治理，持续观察来源覆盖和字段完整性。' }
      : { label: '正常', color: 'green' as const, detail: '当前没有明显业务影响，保持监控。' };
  const customerDecision = impactSeverity.label === '高风险'
    ? { label: '立即处置', color: 'red' as const, detail: '优先确认客户车辆服务是否受影响，并立即触发通知闭环。' }
    : impactSeverity.label === '需关注'
      ? { label: '当日跟进', color: 'orange' as const, detail: '纳入当日数据治理，持续观察来源恢复和车辆证据。' }
      : { label: '持续观察', color: 'green' as const, detail: '当前没有客户侧高优先级影响，保持常规监控。' };
  const primaryPolicy = policies.find((item) => item.name.startsWith('P0')) ?? policies[0];
  const secondaryPolicy = policies.find((item) => item.name.startsWith('P1')) ?? policies[1] ?? primaryPolicy;
  const primaryProtocolImpact = summaryProtocols[0];
  const primaryIssueImpact = summaryIssueTypes[0];
  const impactCards = [
    { label: '影响车辆', value: `${issueVehicleCount.toLocaleString()} 辆`, detail: `${issueRecordCount.toLocaleString()} 条问题记录`, color: issueVehicleCount > 0 ? 'orange' as const : 'green' as const },
    { label: '优先级', value: `P0 ${priorityP0Count} / P1 ${priorityP1Count}`, detail: `${p0RuleCount} 类 P0 规则`, color: priorityP0Count > 0 || p0RuleCount > 0 ? 'red' as const : 'green' as const },
    { label: '主要来源', value: primaryProtocolImpact ? qualityProtocolLabel(primaryProtocolImpact.name) : '-', detail: primaryProtocolImpact ? `${primaryProtocolImpact.count.toLocaleString()} 条` : '暂无来源问题', color: primaryProtocolImpact ? 'blue' as const : 'green' as const },
    { label: '主要问题', value: primaryIssueImpact ? qualityIssueLabel(primaryIssueImpact.name) : '-', detail: primaryIssueImpact ? `${primaryIssueImpact.count.toLocaleString()} 条` : '暂无问题类型', color: primaryIssueImpact ? 'orange' as const : 'green' as const },
    { label: '容量与存储', value: storageWritable ? '可写' : '异常', detail: `Kafka Lag ${formatLag(health?.kafkaLag)} / 发现 ${capacityFindingCount} 项`, color: storageWritable && capacityFindingCount === 0 ? 'green' as const : 'red' as const }
  ];
  const customerNotificationSlaItems = [
    {
      label: '客户影响范围',
      value: `${issueVehicleCount.toLocaleString()} 辆车`,
      detail: `${issueRecordCount.toLocaleString()} 条告警记录，优先判断实时、轨迹和里程是否受影响。`,
      color: issueVehicleCount > 0 ? 'orange' as const : 'green' as const,
      action: '影响摘要',
      onClick: () => copyBusinessImpact()
    },
    {
      label: '通知负责人',
      value: primaryPolicy?.target || '待配置',
      detail: primaryPolicy ? `${primaryPolicy.name} / ${primaryPolicy.channel}` : '缺少通知策略，建议先配置责任团队。',
      color: primaryPolicy ? 'blue' as const : 'orange' as const,
      action: '通知闭环',
      onClick: () => onOpenNotificationRules?.()
    },
    {
      label: '升级时限',
      value: formatEscalationMinutes(primaryPolicy?.escalationMinutes) || '未配置',
      detail: secondaryPolicy && secondaryPolicy !== primaryPolicy ? `P1 参考：${secondaryPolicy.target} / ${formatEscalationMinutes(secondaryPolicy.escalationMinutes) || '未配置'}` : '高优先级事件需要明确超时升级路径。',
      color: priorityP0Count > 0 ? 'red' as const : priorityP1Count > 0 ? 'orange' as const : 'green' as const,
      action: '复制策略',
      onClick: () => copyPolicyRunbook()
    },
    {
      label: '恢复验收',
      value: primaryPolicy?.acceptanceCriteria ? '有标准' : '待补充',
      detail: primaryPolicy?.acceptanceCriteria || '车辆服务状态恢复，实时、轨迹、历史和里程证据可查询。',
      color: primaryPolicy?.acceptanceCriteria ? 'green' as const : 'orange' as const,
      action: '交接包',
      onClick: () => copyNotificationHandoff()
    }
  ];
  const notificationChannelItems = (primaryPolicy?.channel || '站内告警')
    .split('/')
    .map((item) => item.trim())
    .filter(Boolean)
    .map((channel) => ({
      channel,
      target: primaryPolicy?.target || '待配置责任人',
      condition: primaryPolicy?.condition || '告警规则命中',
      escalation: formatEscalationMinutes(primaryPolicy?.escalationMinutes) || '未配置升级',
      acceptance: primaryPolicy?.acceptanceCriteria || '车辆服务状态恢复，实时、轨迹、历史和里程证据可查询。'
    }));

  const loadIssues = (values: Record<string, string> = filters, page = pagination.currentPage, pageSize = pagination.pageSize) => {
    setLoadingIssues(true);
    const params = qualityParams(values);
    params.set('limit', String(pageSize));
    params.set('offset', String((page - 1) * pageSize));
    api.alertEvents(params)
      .then((nextPage) => {
        setIssues(nextPage.items);
        setPagination({ currentPage: page, pageSize, total: nextPage.total });
      })
      .catch((error: Error) => Toast.error(error.message))
      .finally(() => setLoadingIssues(false));
  };

  const loadSummary = (values: Record<string, string> = filters) => {
    setLoadingSummary(true);
    api.alertEventSummary(qualityParams(values))
      .then(setSummary)
      .catch((error: Error) => Toast.error(error.message))
      .finally(() => setLoadingSummary(false));
  };

  const loadHealth = () => {
    setLoadingHealth(true);
    api.opsHealth()
      .then((nextHealth) => {
        setHealth(nextHealth);
        onHealthLoaded?.(nextHealth);
      })
      .catch((error: Error) => Toast.error(error.message))
      .finally(() => setLoadingHealth(false));
  };
  const loadNotificationPlan = (values: Record<string, string> = filters, pageSize = pagination.pageSize) => {
    const params = qualityParams(values);
    params.set('limit', String(pageSize));
    api.alertEventNotificationPlan(params)
      .then((plan) => {
        if (Array.isArray(plan.rules) && Array.isArray(plan.policies) && Array.isArray(plan.priorityIssues)) {
          setNotificationPlan(plan);
          onNotificationPlanLoaded?.(plan);
        }
      })
      .catch(() => {
        setNotificationPlan(null);
      });
  };

  useEffect(() => {
    setFilters(initialFilters);
    loadSummary(initialFilters);
    loadIssues(initialFilters, 1, pagination.pageSize);
    loadHealth();
    loadNotificationPlan(initialFilters, pagination.pageSize);
  }, [JSON.stringify(initialFilters)]);

  const applyFilters = (nextFilters: Record<string, string>) => {
    setFilters(nextFilters);
    onFiltersChange?.(nextFilters);
    loadSummary(nextFilters);
    loadIssues(nextFilters, 1, pagination.pageSize);
    loadNotificationPlan(nextFilters, pagination.pageSize);
  };

  const drillPrimaryIssue = () => {
    if (!primaryIssueType) {
      return;
    }
    applyFilters({ ...filters, issueType: primaryIssueType });
  };
  const drillProtocol = (protocol: string) => {
    applyFilters({ ...filters, protocol });
  };
  const drillIssueType = (issueType: string) => {
    applyFilters({ ...filters, issueType });
  };
  const filterSummary = [
    filters.keyword ? `关键词：${filters.keyword}` : '',
    filters.protocol ? `数据来源：${qualityProtocolLabel(filters.protocol)}` : '',
    filters.issueType ? `问题类型：${qualityIssueLabel(filters.issueType)}` : ''
  ].filter(Boolean);
  const openIssueHistory = (row: QualityIssueRow) => {
    const lookup = qualityIssueVehicleLookup(row);
    const dateFrom = issueEvidenceDate(row.lastSeen);
    const dateTo = nextDate(dateFrom);
    onOpenHistory?.({
      keyword: lookup.key,
      protocol: row.protocol,
      ...(dateFrom ? { dateFrom } : {}),
      ...(dateTo ? { dateTo } : {})
    });
  };
  const openIssueRaw = (row: QualityIssueRow) => {
    const lookup = qualityIssueVehicleLookup(row);
    const dateFrom = issueEvidenceDate(row.lastSeen);
    const dateTo = nextDate(dateFrom);
    onOpenRaw?.({
      keyword: lookup.key,
      protocol: row.protocol,
      ...(dateFrom ? { dateFrom } : {}),
      ...(dateTo ? { dateTo } : {}),
      includeFields: 'true'
    });
  };
  const openIssueRealtime = (row: QualityIssueRow) => {
    const lookup = qualityIssueVehicleLookup(row);
    onOpenRealtime?.({
      keyword: lookup.key,
      protocol: row.protocol
    });
  };
  const openIssueMileage = (row: QualityIssueRow) => {
    const lookup = qualityIssueVehicleLookup(row);
    const dateFrom = issueEvidenceDate(row.lastSeen);
    const dateTo = nextDate(dateFrom);
    onOpenMileage?.({
      keyword: lookup.key,
      protocol: row.protocol,
      ...(dateFrom ? { dateFrom } : {}),
      ...(dateTo ? { dateTo } : {})
    });
  };
  const copyPriorityDigest = () => {
    if (priorityRows.length === 0) {
      Toast.warning('当前没有可复制的优先告警');
      return;
    }
    copyText(priorityIssueDigestText(priorityRows, notificationPlan?.summary ?? summary, health?.runtime?.platformRelease, policies), '优先队列通知汇总');
  };
  const copyPolicyRunbook = () => {
    copyText(notificationPolicyRunbookText(policies, rules, health?.runtime?.platformRelease), '通知策略Runbook');
  };
  const copyNotificationHandoff = () => {
    copyText(notificationHandoffText({
      rows: priorityRows,
      summary: notificationPlan?.summary ?? summary,
      rules,
      policies,
      filters,
      platformRelease: health?.runtime?.platformRelease
    }), '告警通知交接包');
  };
  const copyBusinessImpact = () => {
    copyText(alertBusinessImpactText({
      summary: notificationPlan?.summary ?? summary,
      rules,
      priorityRows,
      health,
      filters,
      platformRelease: health?.runtime?.platformRelease
    }), '业务影响报告');
  };
  const copyAlertCustomerDecision = () => {
    copyText(alertCustomerDecisionText({
      summary: notificationPlan?.summary ?? summary,
      rules,
      priorityRows,
      health,
      filters,
      platformRelease: health?.runtime?.platformRelease
    }), '客户告警决策说明');
  };
  const copyAlertRecoveryReceipt = () => {
    copyText(alertRecoveryReceiptText({
      summary: notificationPlan?.summary ?? summary,
      impactLabel: impactSeverity.label,
      priorityRows,
      primaryPolicy,
      filters,
      platformRelease: health?.runtime?.platformRelease
    }), '客户告警恢复验收回执');
  };
  const copyAlertNotificationCommand = () => {
    copyText(alertNotificationCommandText({
      summary: notificationPlan?.summary ?? summary,
      priorityRows,
      primaryPolicy,
      filters,
      platformRelease: health?.runtime?.platformRelease
    }), '客户告警通知总控包');
  };
  const copyAlertClosurePackage = () => {
    copyText(alertClosurePackageText({
      summary: notificationPlan?.summary ?? summary,
      priorityRows,
      primaryPolicy,
      filters,
      platformRelease: health?.runtime?.platformRelease
    }), '告警闭环包');
  };
  const alertNotificationCommandItems = [
    {
      label: '影响车辆',
      value: `${issueVehicleCount.toLocaleString()} 辆`,
      detail: `${issueRecordCount.toLocaleString()} 条告警记录，先判断实时、轨迹、里程和历史导出是否受影响。`,
      color: issueVehicleCount > 0 ? 'orange' as const : 'green' as const,
      action: '复制影响',
      disabled: false,
      onClick: () => copyBusinessImpact()
    },
    {
      label: '通知对象',
      value: primaryPolicy?.target || '责任人待配置',
      detail: primaryPolicy ? `${primaryPolicy.name} / ${primaryPolicy.channel}` : '需要配置客户通知对象、渠道和升级策略。',
      color: primaryPolicy ? 'blue' as const : 'orange' as const,
      action: '复制通知',
      disabled: priorityRows.length === 0,
      onClick: () => copyPriorityDigest()
    },
    {
      label: 'SLA升级',
      value: formatEscalationMinutes(primaryPolicy?.escalationMinutes) || '未配置',
      detail: primaryPolicy?.condition || '按 P0/P1 告警规则决定是否升级。',
      color: primaryPolicy ? customerDecision.color : 'orange' as const,
      action: '通知闭环',
      disabled: false,
      onClick: () => onOpenNotificationRules?.()
    },
    {
      label: '恢复验收',
      value: primaryPolicy?.acceptanceCriteria ? '有标准' : '待补充',
      detail: primaryPolicy?.acceptanceCriteria || '车辆服务状态恢复，实时、轨迹、历史和里程证据可查询。',
      color: primaryPolicy?.acceptanceCriteria ? 'green' as const : 'orange' as const,
      action: '复制回执',
      disabled: false,
      onClick: () => copyAlertRecoveryReceipt()
    }
  ];
  const alertRecoveryAcceptanceItems = [
    {
      label: '实时恢复',
      value: storageWritable ? '可验证' : '先修复存储',
      detail: '确认客户能看到车辆实时状态、在线状态和最新协议字段。',
      color: storageWritable ? 'green' as const : 'red' as const,
      action: '实时确认',
      displayAction: '实时验收',
      onClick: () => {
        if (onOpenRealtime) {
          onOpenRealtime(filters);
        } else {
          window.location.hash = buildAppHash({ page: 'realtime', filters });
        }
      }
    },
    {
      label: '轨迹恢复',
      value: issueVehicleCount > 0 ? '需复核' : '正常',
      detail: '用受影响车辆回放轨迹，确认定位、速度和时间连续可查。',
      color: issueVehicleCount > 0 ? 'orange' as const : 'green' as const,
      action: '轨迹复核',
      displayAction: '轨迹验收',
      onClick: () => {
        if (onOpenHistory) {
          onOpenHistory(filters);
        } else {
          window.location.hash = buildAppHash({ page: 'history', filters });
        }
      }
    },
    {
      label: '里程恢复',
      value: primaryIssueType ? qualityIssueLabel(primaryIssueType) : '可核对',
      detail: '用区间里程和历史证据确认统计结果能解释、能导出、能复盘。',
      color: primaryIssueType ? 'orange' as const : 'green' as const,
      action: '里程核对',
      displayAction: '里程验收',
      onClick: () => {
        if (onOpenMileage) {
          onOpenMileage(filters);
        } else {
          window.location.hash = buildAppHash({ page: 'mileage', filters });
        }
      }
    },
    {
      label: '客户回执',
      value: primaryPolicy?.target || '责任人待配置',
      detail: '复制一份包含影响范围、验收标准、证据入口和待复核车辆的恢复回执。',
      color: primaryPolicy ? 'blue' as const : 'orange' as const,
      action: '复制回执',
      displayAction: '回执复制',
      onClick: copyAlertRecoveryReceipt
    }
  ];
  const alertActionConclusionItems = [
    {
      label: '影响范围',
      value: `${issueVehicleCount.toLocaleString()} 辆`,
      detail: `${issueRecordCount.toLocaleString()} 条告警记录，先判断是否影响客户看车、轨迹和里程。`,
      color: issueVehicleCount > 0 ? 'orange' as const : 'green' as const,
      action: '复制影响',
      onClick: () => copyBusinessImpact()
    },
    {
      label: '通知策略',
      value: `P0 ${priorityP0Count.toLocaleString()} / P1 ${priorityP1Count.toLocaleString()}`,
      detail: priorityRows.length > 0 ? '已进入责任团队通知队列。' : '当前没有待通知车辆。',
      color: priorityP0Count > 0 ? 'red' as const : priorityP1Count > 0 ? 'orange' as const : 'green' as const,
      action: '复制通知',
      onClick: () => copyPriorityDigest()
    },
    {
      label: 'SLA策略',
      value: customerDecision.label,
      detail: primaryPolicy ? `${primaryPolicy.name} / ${formatEscalationMinutes(primaryPolicy.escalationMinutes) || '未配置升级'}` : '需要补充通知策略和升级时限。',
      color: customerDecision.color,
      action: '通知闭环',
      onClick: () => onOpenNotificationRules?.()
    },
    {
      label: '证据闭环',
      value: storageWritable ? '可复核' : '先修复存储',
      detail: '通知必须带上实时、轨迹、里程和历史证据入口。',
      color: storageWritable ? 'green' as const : 'red' as const,
      action: '复制交接',
      onClick: () => copyNotificationHandoff()
    },
    {
      label: '恢复回执',
      value: primaryPolicy?.acceptanceCriteria ? '有标准' : '待补充',
      detail: primaryPolicy?.acceptanceCriteria || '恢复后确认车辆服务状态、轨迹、历史和里程证据可查询。',
      color: primaryPolicy?.acceptanceCriteria ? 'green' as const : 'orange' as const,
      action: '复制回执',
      onClick: () => copyAlertRecoveryReceipt()
    }
  ];
  const alertCustomerServiceItems = [
    {
      label: '影响车辆',
      value: `${issueVehicleCount.toLocaleString()} 辆`,
      detail: `${issueRecordCount.toLocaleString()} 条告警记录，先判断是否影响实时、轨迹和里程。`,
      color: issueVehicleCount > 0 ? 'orange' as const : 'green' as const,
      action: '复制影响',
      disabled: false,
      onClick: () => copyBusinessImpact()
    },
    {
      label: '待通知',
      value: `P0 ${priorityP0Count.toLocaleString()} / P1 ${priorityP1Count.toLocaleString()}`,
      detail: priorityRows.length > 0 ? '已按优先级生成责任团队通知。' : '当前没有需要通知的告警车辆。',
      color: priorityP0Count > 0 ? 'red' as const : priorityP1Count > 0 ? 'orange' as const : 'green' as const,
      action: '复制通知',
      disabled: priorityRows.length === 0,
      onClick: () => copyPriorityDigest()
    },
    {
      label: '焦点车辆',
      value: focusIssue?.vehicleLabel || '暂无',
      detail: focusIssue ? `${qualityProtocolLabel(focusIssue.protocol)} / ${qualityIssueLabel(focusIssue.issueType)}。` : '没有焦点车辆时保持监控。',
      color: focusIssue ? 'blue' as const : 'green' as const,
      action: '车辆服务',
      disabled: !focusIssue || !focusLookup?.key,
      onClick: () => focusIssue && onOpenVehicle(focusLookup?.key ?? '', focusIssue.protocol)
    },
    {
      label: '证据闭环',
      value: priorityRows.length > 0 ? '可复核' : '待观察',
      detail: '通知必须带上车辆服务、实时、轨迹、原始记录和里程证据。',
      color: priorityRows.length > 0 ? 'blue' as const : 'green' as const,
      action: '复制交接',
      disabled: false,
      onClick: () => copyNotificationHandoff()
    },
    {
      label: '恢复验收',
      value: primaryPolicy?.acceptanceCriteria ? '有标准' : '待补充',
      detail: primaryPolicy?.acceptanceCriteria || '车辆服务状态恢复，实时、轨迹、历史和里程证据可查询。',
      color: primaryPolicy?.acceptanceCriteria ? 'green' as const : 'orange' as const,
      action: '复制回执',
      disabled: false,
      onClick: () => copyAlertRecoveryReceipt()
    }
  ];
  const alertClosureTimelineItems = [
    {
      step: '1',
      label: '告警触发',
      value: `${issueRecordCount.toLocaleString()} 条事件`,
      detail: primaryIssueImpact ? `主要问题：${qualityIssueLabel(primaryIssueImpact.name)}` : '等待告警规则命中。',
      action: '查看事件',
      color: issueRecordCount > 0 ? 'orange' as const : 'green' as const,
      onClick: () => loadIssues(filters, pagination.currentPage, pagination.pageSize)
    },
    {
      step: '2',
      label: '影响车辆',
      value: `${issueVehicleCount.toLocaleString()} 辆车`,
      detail: '先判断实时、轨迹、里程和历史导出是否受影响。',
      action: '影响摘要',
      color: issueVehicleCount > 0 ? 'orange' as const : 'green' as const,
      onClick: copyBusinessImpact
    },
    {
      step: '3',
      label: '责任通知',
      value: primaryPolicy?.target || '责任人待配置',
      detail: primaryPolicy ? `${primaryPolicy.name} / ${formatEscalationMinutes(primaryPolicy.escalationMinutes) || '未配置升级'}` : '需要补充通知策略和升级时限。',
      action: '通知策略',
      color: primaryPolicy ? 'blue' as const : 'orange' as const,
      onClick: () => onOpenNotificationRules?.()
    },
    {
      step: '4',
      label: '证据复核',
      value: '实时/轨迹/里程',
      detail: '每次通知都要带上可打开的车辆证据入口和筛选范围。',
      action: '证据交接',
      color: 'blue' as const,
      onClick: copyNotificationHandoff
    },
    {
      step: '5',
      label: '恢复验收',
      value: primaryPolicy?.acceptanceCriteria ? '有标准' : '待补充',
      detail: primaryPolicy?.acceptanceCriteria || '确认车辆服务恢复，实时、轨迹、历史和里程证据可查。',
      action: '复制回执',
      color: primaryPolicy?.acceptanceCriteria ? 'green' as const : 'orange' as const,
      onClick: copyAlertRecoveryReceipt
    }
  ];
  const alertClosureWorkbenchItems = [
    {
      step: '1',
      label: '影响车辆',
      value: `${issueVehicleCount.toLocaleString()} 辆`,
      detail: `${issueRecordCount.toLocaleString()} 条告警，先判断是否影响实时地图、轨迹回放、里程和导出。`,
      color: issueVehicleCount > 0 ? 'orange' as const : 'green' as const,
      onClick: copyBusinessImpact
    },
    {
      step: '2',
      label: '通知升级',
      value: primaryPolicy?.name || '策略待配置',
      detail: primaryPolicy ? `${primaryPolicy.target} / ${primaryPolicy.channel} / ${formatEscalationMinutes(primaryPolicy.escalationMinutes) || '未配置升级'}` : '需要补齐通知对象、渠道和升级时限。',
      color: primaryPolicy ? 'blue' as const : 'orange' as const,
      onClick: () => onOpenNotificationRules?.()
    },
    {
      step: '3',
      label: '处置证据',
      value: '实时/轨迹/原始记录',
      detail: '每次通知都带上车辆实时状态、轨迹证据、原始帧和解析字段，减少来回确认。',
      color: 'blue' as const,
      onClick: copyNotificationHandoff
    },
    {
      step: '4',
      label: '恢复验收',
      value: '实时/轨迹/里程/导出',
      detail: primaryPolicy?.acceptanceCriteria || '恢复后确认车辆服务状态、轨迹、历史和里程证据可查询。',
      color: primaryPolicy?.acceptanceCriteria ? 'green' as const : 'orange' as const,
      onClick: copyAlertRecoveryReceipt
    }
  ];
  const focusEscalation = focusIssue ? escalationClock(focusIssue) : null;
  const customerTodayQueueItems = [
    {
      label: '首要车辆',
      value: focusIssue?.vehicleLabel || '暂无待处置',
      detail: focusIssue
        ? `${qualityProtocolLabel(focusIssue.protocol)} / ${qualityIssueLabel(focusIssue.issueType)} / ${focusIssue.actionLabel}`
        : '当前没有进入优先队列的车辆，保持实时监控。',
      color: focusIssue?.priority === 'P0' ? 'red' as const : focusIssue ? 'orange' as const : 'green' as const,
      action: '车辆服务',
      disabled: !focusIssue || !focusLookup?.key,
      onClick: () => focusIssue && onOpenVehicle(focusLookup?.key ?? '', focusIssue.protocol)
    },
    {
      label: 'SLA状态',
      value: focusEscalation?.status || '暂无',
      detail: focusEscalation ? `${focusEscalation.detail} / 截止 ${focusEscalation.deadline}` : '没有待升级告警。',
      color: focusEscalation?.color || 'green' as const,
      action: '复制交接',
      disabled: false,
      onClick: copyNotificationHandoff
    },
    {
      label: '通知对象',
      value: primaryPolicy?.target || '责任人待配置',
      detail: primaryPolicy ? `${primaryPolicy.name} / ${primaryPolicy.channel}` : '需要配置客户通知对象、渠道和升级策略。',
      color: primaryPolicy ? 'blue' as const : 'orange' as const,
      action: '通知闭环',
      disabled: false,
      onClick: () => onOpenNotificationRules?.()
    },
    {
      label: '恢复验收',
      value: primaryPolicy?.acceptanceCriteria ? '有标准' : '待补充',
      detail: primaryPolicy?.acceptanceCriteria || '车辆服务状态恢复，实时、轨迹、历史和里程证据可查询。',
      color: primaryPolicy?.acceptanceCriteria ? 'green' as const : 'orange' as const,
      action: '复制回执',
      disabled: false,
      onClick: copyAlertRecoveryReceipt
    }
  ];

  return (
    <div className="vp-page">
      <PageHeader title="告警事件" description="围绕车辆服务沉淀断链、VIN 缺失、字段缺失和链路健康事件，并形成通知闭环" />
      <section className="vp-alert-closure-workbench" aria-label="客户告警闭环台">
        <div className="vp-alert-closure-workbench-summary">
          <Space wrap>
            <Tag color={customerDecision.color}>客户告警闭环台</Tag>
            <Tag color={priorityP0Count > 0 ? 'red' : priorityP1Count > 0 ? 'orange' : 'green'}>
              P0 {priorityP0Count.toLocaleString()} / P1 {priorityP1Count.toLocaleString()}
            </Tag>
            <Tag color={primaryPolicy ? 'blue' : 'orange'}>{primaryPolicy?.target || '责任人待配置'}</Tag>
          </Space>
          <strong>先判断影响车辆，再通知责任人，随后打开实时、轨迹、原始记录完成处置，最后按恢复标准验收。</strong>
          <Space wrap>
            <Button size="small" theme="solid" type="primary" icon={<IconCopy />} aria-label="复制告警闭环包" onClick={copyAlertClosurePackage}>
              复制告警闭环包
            </Button>
            {onOpenNotificationRules ? <Button size="small" onClick={onOpenNotificationRules}>通知规则</Button> : null}
          </Space>
        </div>
        <div className="vp-alert-closure-workbench-grid">
          {alertClosureWorkbenchItems.map((item) => (
            <button
              key={item.label}
              type="button"
              className="vp-alert-closure-workbench-item"
              onClick={item.onClick}
              aria-label={`客户告警闭环台 ${item.step} ${item.label} ${item.value}`}
            >
              <span>{item.step}</span>
              <div>
                <Tag color={item.color}>{item.label}</Tag>
                <strong>{item.value}</strong>
                <small>{item.detail}</small>
              </div>
            </button>
          ))}
        </div>
      </section>
      <section className="vp-alert-today-queue" aria-label="今日客户处置队列">
        <div className="vp-alert-today-queue-summary">
          <Space wrap>
            <Tag color={customerDecision.color}>今日客户处置队列</Tag>
            <Tag color={priorityP0Count > 0 ? 'red' : priorityP1Count > 0 ? 'orange' : 'green'}>
              P0 {priorityP0Count.toLocaleString()} / P1 {priorityP1Count.toLocaleString()}
            </Tag>
            <Tag color={focusEscalation?.color || 'green'}>{focusEscalation?.status || '暂无升级'}</Tag>
          </Space>
          <strong>把待通知车辆压缩成客户能执行的首要动作：先处理 P0 焦点车，再按 SLA 升级、证据复核和恢复验收闭环。</strong>
        </div>
        <div className="vp-alert-today-queue-grid">
          {customerTodayQueueItems.map((item) => (
            <button
              key={item.label}
              type="button"
              className="vp-alert-today-queue-item"
              disabled={item.disabled}
              onClick={item.onClick}
              aria-label={`今日客户处置队列 ${item.label} ${item.value} ${item.action}`}
            >
              <Tag color={item.color}>{item.label}</Tag>
              <strong>{item.value}</strong>
              <span>{item.detail}</span>
              <em>{item.action}</em>
            </button>
          ))}
        </div>
      </section>
      <section className="vp-alert-action-conclusion" aria-label="客户告警通知总控">
        <div className="vp-alert-action-conclusion-summary">
          <Space wrap>
            <Tag color={customerDecision.color}>客户告警通知总控</Tag>
            <Tag color={priorityP0Count > 0 ? 'red' : priorityP1Count > 0 ? 'orange' : 'green'}>
              P0 {priorityP0Count.toLocaleString()} / P1 {priorityP1Count.toLocaleString()}
            </Tag>
            <Tag color={primaryPolicy ? 'blue' : 'orange'}>{primaryPolicy?.target || '责任人待配置'}</Tag>
          </Space>
          <strong>把影响车辆、通知对象、SLA升级、证据闭环和恢复验收收敛成客户可执行的告警服务链路。</strong>
          <Space wrap>
            <Button size="small" theme="solid" type="primary" icon={<IconCopy />} onClick={copyAlertNotificationCommand}>
              复制告警总控包
            </Button>
            {onOpenNotificationRules ? <Button size="small" onClick={onOpenNotificationRules}>通知闭环</Button> : null}
          </Space>
        </div>
        <div className="vp-alert-action-conclusion-grid">
          {alertNotificationCommandItems.map((item) => (
            <button
              key={item.label}
              type="button"
              className="vp-alert-action-conclusion-item"
              disabled={item.disabled}
              onClick={item.onClick}
              aria-label={`客户告警通知总控 ${item.label} ${item.value} ${item.action}`}
            >
              <Tag color={item.color}>{item.label}</Tag>
              <strong>{item.value}</strong>
              <span>{item.detail}</span>
              <em>{item.action}</em>
            </button>
          ))}
        </div>
      </section>
      <section className="vp-alert-action-conclusion" aria-label="告警处置结论栏">
        <div className="vp-alert-action-conclusion-summary">
          <Space wrap>
            <Tag color={customerDecision.color}>告警处置结论栏</Tag>
            <Tag color={priorityP0Count > 0 ? 'red' : priorityP1Count > 0 ? 'orange' : 'green'}>
              P0 {priorityP0Count.toLocaleString()} / P1 {priorityP1Count.toLocaleString()}
            </Tag>
          </Space>
          <strong>先判断客户受影响车辆，再确认通知、SLA、证据和恢复回执，避免告警停留在技术表格里。</strong>
        </div>
        <div className="vp-alert-action-conclusion-grid">
          {alertActionConclusionItems.map((item) => (
            <button
              key={item.label}
              type="button"
              className="vp-alert-action-conclusion-item"
              onClick={item.onClick}
              aria-label={`告警处置结论栏 ${item.label} ${item.value} ${item.action}`}
            >
              <Tag color={item.color}>{item.label}</Tag>
              <strong>{item.value}</strong>
              <span>{item.detail}</span>
              <em>{item.action}</em>
            </button>
          ))}
        </div>
      </section>
      <section className="vp-alert-customer-service-desk" aria-label="客户告警服务台">
        <div className="vp-alert-customer-service-summary">
          <Space wrap>
            <Tag color={customerDecision.color}>客户告警服务台</Tag>
            <Tag color={priorityP0Count > 0 ? 'red' : priorityP1Count > 0 ? 'orange' : 'green'}>
              P0 {priorityP0Count.toLocaleString()} / P1 {priorityP1Count.toLocaleString()}
            </Tag>
            <Tag color={storageWritable ? 'green' : 'red'}>{storageWritable ? '证据可查' : '存储异常'}</Tag>
          </Space>
          <strong>客户先看到哪些车受影响、是否要通知、证据是否齐全、恢复后如何验收。</strong>
          <span>
            告警页围绕车辆服务闭环：先看影响，再通知责任团队，最后用实时、轨迹、里程和历史证据证明恢复。
          </span>
        </div>
        <div className="vp-alert-customer-service-grid">
          {alertCustomerServiceItems.map((item) => (
            <button
              key={item.label}
              type="button"
              className="vp-alert-customer-service-item"
              disabled={item.disabled}
              onClick={item.onClick}
              aria-label={`客户告警服务台 ${item.label} ${item.value} ${item.action}`}
            >
              <Tag color={item.color}>{item.label}</Tag>
              <strong>{item.value}</strong>
              <span>{item.detail}</span>
              <em>{item.action}</em>
            </button>
          ))}
        </div>
      </section>
      <Card bordered title="客户告警闭环时间线">
        <div className="vp-alert-closure-timeline">
          <div className="vp-alert-closure-summary">
            <Space wrap>
              <Tag color={customerDecision.color}>{customerDecision.label}</Tag>
              <Tag color={priorityP0Count > 0 ? 'red' : priorityP1Count > 0 ? 'orange' : 'green'}>
                P0 {priorityP0Count.toLocaleString()} / P1 {priorityP1Count.toLocaleString()}
              </Tag>
              <Tag color={primaryPolicy ? 'blue' : 'orange'}>{primaryPolicy?.name || '策略待配置'}</Tag>
            </Space>
            <strong>从告警触发、车辆影响、责任通知、证据复核到恢复验收，形成客户可追踪的闭环。</strong>
            <span>
              这条时间线把技术告警翻译成客户处理步骤：每一步都有责任、证据和下一步动作，便于值班、交接和复盘。
            </span>
          </div>
          <div className="vp-alert-closure-steps">
            {alertClosureTimelineItems.map((item) => (
              <button
                key={item.label}
                type="button"
                className="vp-alert-closure-step"
                onClick={item.onClick}
                aria-label={`客户告警闭环时间线 ${item.step} ${item.label} ${item.value} ${item.action}`}
              >
                <span>{item.step}</span>
                <div>
                  <Tag color={item.color}>{item.label}</Tag>
                  <strong>{item.value}</strong>
                  <small>{item.detail}</small>
                  <em>{item.action}</em>
                </div>
              </button>
            ))}
          </div>
        </div>
      </Card>
      <Card bordered title="客户告警决策台">
        <div className="vp-alert-decision-board">
          <div className="vp-alert-decision-summary">
            <Space wrap>
              <Tag color={customerDecision.color}>{customerDecision.label}</Tag>
              <Tag color={priorityP0Count > 0 ? 'red' : 'green'}>P0 {priorityP0Count.toLocaleString()}</Tag>
              <Tag color={storageWritable ? 'green' : 'red'}>{storageWritable ? '存储可写' : '存储异常'}</Tag>
            </Space>
            <strong>先判断影响车辆，再通知责任团队并回到车辆证据闭环</strong>
            <span>
              客户关心的是哪些车辆受影响、是否影响实时/轨迹/里程、是否需要通知、何时恢复；协议来源只作为证据辅助判断。
            </span>
            <Space wrap>
              <Button size="small" theme="solid" type="primary" onClick={copyAlertCustomerDecision}>复制告警决策</Button>
              <Button size="small" disabled={priorityRows.length === 0} onClick={copyPriorityDigest}>复制通知汇总</Button>
              {onOpenNotificationRules ? <Button size="small" onClick={onOpenNotificationRules}>通知闭环</Button> : null}
            </Space>
          </div>
          <div className="vp-alert-decision-grid">
            {[
              {
                label: '影响结论',
                value: customerDecision.label,
                detail: customerDecision.detail,
                color: customerDecision.color,
                action: '复制决策',
                disabled: false,
                onClick: copyAlertCustomerDecision
              },
              {
                label: '待通知车辆',
                value: `P0 ${priorityP0Count.toLocaleString()} / P1 ${priorityP1Count.toLocaleString()}`,
                detail: priorityRows.length > 0 ? '已按车辆生成通知、证据和交接包。' : '当前没有进入优先队列的车辆。',
                color: priorityP0Count > 0 ? 'red' as const : priorityP1Count > 0 ? 'orange' as const : 'green' as const,
                action: '通知汇总',
                disabled: priorityRows.length === 0,
                onClick: copyPriorityDigest
              },
              {
                label: '焦点车辆',
                value: focusIssue?.vehicleLabel || '暂无',
                detail: focusIssue ? `${qualityProtocolLabel(focusIssue.protocol)} / ${qualityIssueLabel(focusIssue.issueType)} / ${focusIssue.sla}` : '没有待处置车辆时保持监控。',
                color: focusIssue ? 'blue' as const : 'green' as const,
                action: '车辆服务',
                disabled: !focusIssue || !focusLookup?.key,
                onClick: () => focusIssue && onOpenVehicle(focusLookup?.key ?? '', focusIssue.protocol)
              },
              {
                label: '主要问题',
                value: primaryIssueImpact ? qualityIssueLabel(primaryIssueImpact.name) : '-',
                detail: primaryIssueImpact ? `${primaryIssueImpact.count.toLocaleString()} 条命中，点击筛选该问题。` : '暂无客户侧问题类型。',
                color: primaryIssueImpact ? 'orange' as const : 'green' as const,
                action: '筛选问题',
                disabled: !primaryIssueImpact,
                onClick: () => primaryIssueImpact && drillIssueType(primaryIssueImpact.name)
              },
              {
                label: '证据闭环',
                value: '实时/轨迹/原始/里程',
                detail: '所有通知都必须回到车辆证据，不只停留在来源或链路指标。',
                color: 'blue' as const,
                action: '交接包',
                disabled: false,
                onClick: copyNotificationHandoff
              }
            ].map((item) => (
              <button
                key={item.label}
                className="vp-alert-decision-item"
                type="button"
                disabled={item.disabled}
                onClick={item.onClick}
              >
                <div>
                  <Tag color={item.color}>{item.label}</Tag>
                  <Tag color="grey">{item.action}</Tag>
                </div>
                <strong>{item.value}</strong>
                <span>{item.detail}</span>
              </button>
            ))}
          </div>
        </div>
      </Card>
      <Card bordered title="客户通知 SLA" style={{ marginTop: 16 }}>
        <div className="vp-alert-sla-board">
          <div className="vp-alert-sla-summary">
            <Space wrap>
              <Tag color={customerDecision.color}>{customerDecision.label}</Tag>
              <Tag color={priorityP0Count > 0 ? 'red' : 'green'}>P0 {priorityP0Count.toLocaleString()}</Tag>
              <Tag color={primaryPolicy ? 'blue' : 'orange'}>{primaryPolicy?.name || '策略待配置'}</Tag>
            </Space>
            <strong>把告警翻译成客户能理解的通知、时限和恢复标准</strong>
            <span>
              每一条告警都先回答影响哪些车、通知谁、多久升级、恢复后如何验收；链路、协议和原始记录只作为证据附件。
            </span>
            <Space wrap>
              <Button size="small" theme="solid" type="primary" onClick={copyNotificationHandoff}>复制通知交接包</Button>
              <Button size="small" onClick={copyPolicyRunbook}>复制 SLA 策略</Button>
              {onOpenNotificationRules ? <Button size="small" onClick={onOpenNotificationRules}>维护通知闭环</Button> : null}
            </Space>
          </div>
          <div className="vp-alert-sla-grid">
            {customerNotificationSlaItems.map((item) => (
              <button
                key={item.label}
                type="button"
                className="vp-alert-sla-item"
                onClick={item.onClick}
                aria-label={`客户通知SLA ${item.label} ${item.action}`}
              >
                <div>
                  <Tag color={item.color}>{item.label}</Tag>
                  <Tag color="grey">{item.action}</Tag>
                </div>
                <strong>{item.value}</strong>
                <span>{item.detail}</span>
              </button>
            ))}
          </div>
        </div>
      </Card>
      <Card bordered title="客户通知渠道闭环" style={{ marginTop: 16 }}>
        <div className="vp-alert-channel-board">
          <div className="vp-alert-channel-summary">
            <Space wrap>
              <Tag color={primaryPolicy ? 'blue' : 'orange'}>{primaryPolicy?.name || '策略待配置'}</Tag>
              <Tag color={priorityP0Count > 0 ? 'red' : priorityP1Count > 0 ? 'orange' : 'green'}>
                P0 {priorityP0Count.toLocaleString()} / P1 {priorityP1Count.toLocaleString()}
              </Tag>
              <Tag color={customerDecision.color}>{customerDecision.label}</Tag>
            </Space>
            <strong>通知不是结束，客户要看到触达、升级和恢复验收</strong>
            <span>
              把站内、邮件、企业微信这些触达方式按客户能理解的处置路径展示：谁收到、为什么收到、多久升级、恢复后怎么验收。
            </span>
            <Space wrap>
              <Button size="small" theme="solid" type="primary" onClick={copyNotificationHandoff}>复制交接包</Button>
              <Button size="small" onClick={copyPolicyRunbook}>复制通知策略</Button>
              {onOpenNotificationRules ? <Button size="small" onClick={onOpenNotificationRules}>维护通知闭环</Button> : null}
            </Space>
          </div>
          <div className="vp-alert-channel-grid">
            {notificationChannelItems.map((item) => (
              <button
                key={item.channel}
                type="button"
                className="vp-alert-channel-item"
                aria-label={`通知渠道闭环 ${item.channel} 复制交接包`}
                onClick={copyNotificationHandoff}
              >
                <div>
                  <Tag color="blue">{item.channel}</Tag>
                  <Tag color={priorityP0Count > 0 ? 'red' : 'orange'}>{item.escalation}</Tag>
                </div>
                <strong>{item.target}</strong>
                <span>{item.condition}</span>
                <em>验收：{item.acceptance}</em>
              </button>
            ))}
          </div>
        </div>
      </Card>
      <Card bordered title="客户恢复验收台" style={{ marginTop: 16 }}>
        <div className="vp-alert-recovery-board">
          <div className="vp-alert-recovery-summary">
            <Space wrap>
              <Tag color={impactSeverity.color}>{impactSeverity.label}</Tag>
              <Tag color={storageWritable ? 'green' : 'red'}>{storageWritable ? '存储可写' : '存储异常'}</Tag>
              <Tag color={primaryPolicy ? 'blue' : 'orange'}>{primaryPolicy?.target || '责任人待配置'}</Tag>
            </Space>
            <strong>告警恢复不是把状态改绿，而是要证明客户能重新看实时、查轨迹、核里程、导出证据，并留下一份恢复回执。</strong>
            <span>
              车辆服务恢复必须用客户能验证的页面闭环：实时状态、轨迹回放、里程统计、历史导出都可打开，才算完成恢复验收。
            </span>
            <Space wrap>
              <Button size="small" theme="solid" type="primary" onClick={copyAlertRecoveryReceipt}>复制恢复回执</Button>
              <Button size="small" onClick={copyNotificationHandoff}>复制交接包</Button>
            </Space>
          </div>
          <div className="vp-alert-recovery-grid">
            {alertRecoveryAcceptanceItems.map((item) => (
              <button
                key={item.label}
                type="button"
                className="vp-alert-recovery-item"
                aria-label={`客户恢复验收台 ${item.label} ${item.action}`}
                onClick={item.onClick}
              >
                <div>
                  <Tag color={item.color}>{item.label}</Tag>
                  <Tag color="grey">{item.displayAction}</Tag>
                </div>
                <strong>{item.value}</strong>
                <span>{item.detail}</span>
              </button>
            ))}
          </div>
        </div>
      </Card>
      <Card bordered title="告警事件与通知中心">
        <div className="vp-alert-center-board">
          <div className="vp-alert-center-summary">
            <Space wrap>
              <Tag color={impactSeverity.color}>{impactSeverity.label}</Tag>
              <Tag color={priorityP0Count > 0 ? 'red' : 'green'}>P0 {priorityP0Count.toLocaleString()}</Tag>
              <Tag color={activeRuleCount > 0 ? 'orange' : 'green'}>活跃规则 {activeRuleCount.toLocaleString()}</Tag>
            </Space>
            <strong>{issueVehicleCount.toLocaleString()} 辆车受影响</strong>
            <span>
              告警中心面向客户处置：先判断影响车辆和优先级，再通知责任团队，并用实时、轨迹、原始记录、里程证据闭环。
            </span>
            <Space wrap>
              <Button size="small" theme="solid" type="primary" disabled={priorityRows.length === 0} onClick={copyNotificationHandoff}>复制中心交接包</Button>
              <Button size="small" onClick={copyBusinessImpact}>复制影响摘要</Button>
              {onOpenNotificationRules ? <Button size="small" onClick={onOpenNotificationRules}>管理通知闭环</Button> : null}
            </Space>
          </div>
          <div className="vp-alert-center-grid">
            {[
              {
                label: '影响车辆',
                value: `${issueVehicleCount.toLocaleString()} 辆`,
                detail: `${issueRecordCount.toLocaleString()} 条告警记录，优先确认车辆服务是否仍可用。`,
                color: issueVehicleCount > 0 ? 'orange' as const : 'green' as const,
                onClick: () => undefined,
                disabled: true
              },
              {
                label: '优先队列',
                value: `P0 ${priorityP0Count.toLocaleString()} / P1 ${priorityP1Count.toLocaleString()}`,
                detail: priorityRows.length > 0 ? '已按优先级生成可复制通知和处置工单。' : '当前没有待通知车辆。',
                color: priorityP0Count > 0 ? 'red' as const : priorityP1Count > 0 ? 'orange' as const : 'green' as const,
                onClick: copyPriorityDigest,
                disabled: priorityRows.length === 0
              },
              {
                label: '主要来源',
                value: primaryProtocolImpact ? qualityProtocolLabel(primaryProtocolImpact.name) : '-',
                detail: primaryProtocolImpact ? `${primaryProtocolImpact.count.toLocaleString()} 条问题，点击筛选该来源。` : '暂无来源问题。',
                color: primaryProtocolImpact ? 'blue' as const : 'green' as const,
                onClick: () => primaryProtocolImpact && drillProtocol(primaryProtocolImpact.name),
                disabled: !primaryProtocolImpact
              },
              {
                label: '主要问题',
                value: primaryIssueImpact ? qualityIssueLabel(primaryIssueImpact.name) : '-',
                detail: primaryIssueImpact ? `${primaryIssueImpact.count.toLocaleString()} 条命中，点击筛选该问题。` : '暂无问题类型。',
                color: primaryIssueImpact ? 'orange' as const : 'green' as const,
                onClick: () => primaryIssueImpact && drillIssueType(primaryIssueImpact.name),
                disabled: !primaryIssueImpact
              },
              {
                label: '链路状态',
                value: storageWritable ? '可写' : '异常',
                detail: `Kafka Lag ${formatLag(health?.kafkaLag)}，容量发现 ${capacityFindingCount.toLocaleString()} 项。`,
                color: storageWritable && capacityFindingCount === 0 ? 'green' as const : 'red' as const,
                onClick: loadHealth,
                disabled: false
              }
            ].map((item) => (
              <button
                key={item.label}
                className="vp-alert-center-item"
                type="button"
                disabled={item.disabled}
                onClick={item.onClick}
              >
                <Tag color={item.color}>{item.label}</Tag>
                <strong>{item.value}</strong>
                <span>{item.detail}</span>
              </button>
            ))}
          </div>
        </div>
      </Card>
      <Card bordered title="车辆风险处置任务板" style={{ marginTop: 16 }}>
        <div className="vp-alert-vehicle-task-board">
          <div className="vp-alert-vehicle-focus">
            <Space wrap>
              <Tag color={focusIssue?.priority === 'P0' ? 'red' : focusIssue ? 'orange' : 'green'}>
                {focusIssue ? focusIssue.priority : '无待处置'}
              </Tag>
              <Tag color={focusIssue ? 'blue' : 'green'}>
                {focusIssue ? qualityIssueLabel(focusIssue.issueType) : '车辆服务正常'}
              </Tag>
            </Space>
            <strong>{focusIssue?.vehicleLabel || '暂无优先车辆'}</strong>
            <span>
              {focusIssue
                ? `${focusIssue.actionLabel}：${focusIssue.actionDetail || focusIssue.detail || '请结合实时、轨迹、原始记录和里程证据闭环。'}`
                : '当前没有进入优先队列的车辆，保持实时监控并定期复核告警规则。'}
            </span>
            <Space wrap>
              <Button size="small" theme="solid" type="primary" disabled={!focusLookup?.key} onClick={() => focusIssue && onOpenVehicle(focusLookup?.key ?? '', focusIssue.protocol)}>
                进入车辆服务
              </Button>
              <Button size="small" disabled={!focusIssue} onClick={() => focusIssue && copyText(priorityIssueNotificationText(focusIssue), '焦点车辆告警通知')}>
                复制通知
              </Button>
            </Space>
          </div>
          <div className="vp-alert-vehicle-task-grid">
            {[
              {
                label: '实时确认',
                value: focusIssue ? '看在线' : '待命',
                detail: '先确认车辆是否仍在线、最后上报来源和实时字段是否恢复。',
                action: '实时状态',
                color: focusIssue ? 'blue' as const : 'grey' as const,
                disabled: !focusIssue || !focusLookup?.key || !onOpenRealtime,
                onClick: () => focusIssue && openIssueRealtime(focusIssue)
              },
              {
                label: '轨迹证据',
                value: focusIssue ? '看前后' : '待命',
                detail: '按告警发生日期打开轨迹，判断是否影响车辆定位和回放。',
                action: '轨迹回放',
                color: focusIssue ? 'green' as const : 'grey' as const,
                disabled: !focusIssue || !focusLookup?.key || !onOpenHistory,
                onClick: () => focusIssue && openIssueHistory(focusIssue)
              },
              {
                label: '里程复核',
                value: focusIssue ? '核统计' : '待命',
                detail: '对同一天里程统计与轨迹证据做交叉校验，避免影响 BI。',
                action: '里程统计',
                color: focusIssue ? 'orange' as const : 'grey' as const,
                disabled: !focusIssue || !focusLookup?.key || !onOpenMileage,
                onClick: () => focusIssue && openIssueMileage(focusIssue)
              },
              {
                label: '原始证据',
                value: focusIssue ? '查原始' : '待命',
                detail: '保留原始帧和解析字段，给平台、客户和研发确认责任边界。',
                action: '原始记录',
                color: focusIssue ? 'blue' as const : 'grey' as const,
                disabled: !focusIssue || !focusLookup?.key || !onOpenRaw,
                onClick: () => focusIssue && openIssueRaw(focusIssue)
              }
            ].map((item) => (
              <div key={item.label} className="vp-alert-vehicle-task-item">
                <Tag color={item.color}>{item.label}</Tag>
                <strong>{item.value}</strong>
                <span>{item.detail}</span>
                <Button size="small" disabled={item.disabled} onClick={item.onClick}>{item.action}</Button>
              </div>
            ))}
          </div>
        </div>
      </Card>
      <div className="vp-kpi-grid">
        {[
          { label: '问题车辆', value: issueVehicleCount.toLocaleString() },
          { label: '问题记录', value: issueRecordCount.toLocaleString() },
          { label: '错误 / 警告', value: `${errorCount}/${warningCount}` },
          {
            label: '主要问题',
            value: primaryIssueType ? `${qualityIssueLabel(primaryIssueType)} ${summaryIssueTypes[0].count}` : '-',
            onClick: primaryIssueType ? drillPrimaryIssue : undefined
          }
        ].map((item) => (
          <Card key={item.label} bordered loading={loadingSummary}>
            {item.onClick ? (
              <button
                className="vp-result-summary-button"
                type="button"
                aria-label={`${item.label} ${item.value}`}
                onClick={item.onClick}
              >
                <div className="vp-kpi-value">{item.value}</div>
                <div className="vp-kpi-label">{item.label}</div>
              </button>
            ) : (
              <>
                <div className="vp-kpi-value">{item.value}</div>
                <div className="vp-kpi-label">{item.label}</div>
              </>
            )}
          </Card>
        ))}
      </div>
      <Row gutter={16}>
        <Col span={5}><Card bordered title="Kafka Lag">{formatLag(health?.kafkaLag)}</Card></Col>
        <Col span={5}><Card bordered title="活跃连接">{formatLag(health?.activeConnections)}</Card></Col>
        <Col span={5}><Card bordered title="Redis 在线 Key">{formatLag(health?.redisOnlineKeys)}</Card></Col>
        <Col span={5}><Card bordered title="运行版本">{health?.runtime?.platformRelease || '未标记'}</Card></Col>
        <Col span={4}>
          <Card bordered title="存储读取">
            <Tag color={statusColor[storageReadStatus(health)] ?? 'grey'}>
              {storageReadStatus(health) === 'pending' ? '检测中' : storageReadStatus(health) === 'ok' ? '正常' : '异常'}
            </Tag>
          </Card>
        </Col>
      </Row>
      <Card
        bordered
        title={<Space><span>业务影响评估</span><Button size="small" onClick={copyBusinessImpact}>复制业务影响报告</Button></Space>}
        style={{ marginTop: 16 }}
      >
        <div className="vp-alert-impact-board">
          <div className="vp-alert-impact-summary">
            <Tag color={impactSeverity.color}>{impactSeverity.label}</Tag>
            <div className="vp-alert-flow-value">{issueVehicleCount.toLocaleString()} 辆受影响</div>
            <div>{impactSeverity.detail}</div>
            <Space wrap>
              <Tag color={storageWritable ? 'green' : 'red'}>{storageWritable ? '存储可写' : '存储异常'}</Tag>
              <Tag color={activeRulesForImpact.length > 0 ? 'orange' : 'green'}>{activeRulesForImpact.length} 类活跃规则</Tag>
              <Tag color={capacityFindingCount > 0 ? 'orange' : 'green'}>{capacityFindingCount} 项容量发现</Tag>
            </Space>
          </div>
          <div className="vp-alert-impact-grid">
            {impactCards.map((item) => (
              <div key={item.label} className="vp-alert-impact-item">
                <Tag color={item.color}>{item.label}</Tag>
                <strong>{item.value}</strong>
                <div>{item.detail}</div>
              </div>
            ))}
          </div>
        </div>
      </Card>
      <Card
        bordered
        title={<Space><span>告警事件闭环</span><Button size="small" onClick={copyNotificationHandoff}>复制通知交接包</Button></Space>}
        style={{ marginTop: 16 }}
      >
        <div className="vp-alert-flow">
          {[
            { label: '事件触发', value: `${activeRuleCount} 类活跃`, detail: '断链、无来源、VIN 缺失、字段缺失和容量异常进入告警池。' },
            { label: '分级通知', value: `${p0RuleCount} 类 P0`, detail: '按错误、警告、关注分层推送给平台、运维和业务责任人。' },
            { label: '处置回执', value: `${issueVehicleCount.toLocaleString()} 辆车`, detail: '告警需要关联车辆服务、来源证据和处理结论，形成可追踪闭环。' }
          ].map((item) => (
            <div key={item.label} className="vp-alert-flow-item">
              <Tag color="blue">{item.label}</Tag>
              <div className="vp-alert-flow-value">{item.value}</div>
              <div>{item.detail}</div>
            </div>
          ))}
        </div>
      </Card>
      <Card bordered title="告警分派看板" style={{ marginTop: 16 }}>
        <div className="vp-alert-dispatch-grid">
          {dispatchOwnerRows.length === 0 ? (
            <Tag color="green">暂无待分派告警</Tag>
          ) : dispatchOwnerRows.map((item) => (
            <button
              key={item.owner}
              type="button"
              className="vp-alert-dispatch-item"
              aria-label={`分派团队 ${item.owner}`}
              onClick={() => drillIssueType(item.primaryIssueType)}
            >
              <div className="vp-alert-dispatch-head">
                <Tag color={item.p0Count > 0 ? 'red' : 'orange'}>{item.owner}</Tag>
                <strong>{item.hitCount.toLocaleString()} 条</strong>
              </div>
              <div className="vp-alert-policy-detail">
                活跃规则 {item.activeRuleCount.toLocaleString()} 类 / P0 {item.p0Count.toLocaleString()} 类
              </div>
              <div className="vp-alert-policy-detail">
                主问题：{item.primaryIssueType === 'CAPACITY_RISK' ? '容量与存储风险' : qualityIssueLabel(item.primaryIssueType)}
              </div>
              <div className="vp-alert-policy-detail">SLA：{item.primarySla}</div>
            </button>
          ))}
        </div>
      </Card>
      <Card
        bordered
        title={(
          <Space>
            <span>处置优先队列</span>
            <Button size="small" disabled={priorityRows.length === 0} onClick={copyPriorityDigest}>复制优先队列通知汇总</Button>
          </Space>
        )}
        style={{ marginTop: 16 }}
      >
        <Table<PriorityIssueRow>
          loading={loadingIssues}
          pagination={false}
          rowKey={(row?: PriorityIssueRow) => `${row?.priority ?? ''}-${row?.protocol ?? ''}-${row?.issueType ?? ''}-${row?.vehicleLabel ?? ''}-${row?.lastSeen ?? ''}`}
          dataSource={priorityRows}
          columns={[
            { title: '优先级', width: 90, render: (_: unknown, row: PriorityIssueRow) => <Tag color={row.priority === 'P0' ? 'red' : 'orange'}>{row.priority}</Tag> },
            { title: '车辆', width: 210, dataIndex: 'vehicleLabel' },
            { title: '问题', width: 140, render: (_: unknown, row: PriorityIssueRow) => qualityIssueLabel(row.issueType) },
            { title: '建议动作', width: 150, dataIndex: 'actionLabel' },
            { title: 'SLA', width: 130, dataIndex: 'sla' },
            { title: '最后时间', width: 170, dataIndex: 'lastSeen' },
            { title: '说明', dataIndex: 'detail' },
            {
              title: '操作',
              width: 360,
              render: (_: unknown, row: PriorityIssueRow) => {
                const lookup = qualityIssueVehicleLookup(row);
                return (
                  <Space spacing={4} wrap>
                    <Button size="small" disabled={!lookup.key || !onOpenRealtime} onClick={() => openIssueRealtime(row)}>实时定位</Button>
                    <Button size="small" disabled={!lookup.key || !onOpenHistory} onClick={() => openIssueHistory(row)}>轨迹证据</Button>
                    <Button size="small" disabled={!lookup.key || !onOpenRaw} onClick={() => openIssueRaw(row)}>原始记录</Button>
                    <Button size="small" onClick={() => copyText(row.notificationText || priorityIssueNotificationText(row), '告警通知')}>复制通知</Button>
                    <Button size="small" onClick={() => copyText(priorityIssueEvidencePackageText(row), '告警证据包')}>复制证据包</Button>
                    <Button size="small" onClick={() => copyText(priorityIssueTicketText(row), '处置工单')}>复制工单</Button>
                    <Button size="small" disabled={!lookup.key} onClick={() => onOpenVehicle(lookup.key, row.protocol)}>进入车辆服务</Button>
                  </Space>
                );
              }
            }
          ]}
        />
      </Card>
      <Card bordered title="告警升级时钟" style={{ marginTop: 16 }}>
        <Table<PriorityIssueRow>
          loading={loadingIssues}
          pagination={false}
          rowKey={(row?: PriorityIssueRow) => `clock-${row?.priority ?? ''}-${row?.protocol ?? ''}-${row?.issueType ?? ''}-${row?.vehicleLabel ?? ''}-${row?.lastSeen ?? ''}`}
          dataSource={priorityRows}
          columns={[
            {
              title: '升级状态',
              width: 120,
              render: (_: unknown, row: PriorityIssueRow) => {
                const clock = escalationClock(row);
                return <Tag color={clock.color}>{clock.status}</Tag>;
              }
            },
            { title: '车辆', width: 210, dataIndex: 'vehicleLabel' },
            { title: '优先级', width: 90, render: (_: unknown, row: PriorityIssueRow) => <Tag color={row.priority === 'P0' ? 'red' : 'orange'}>{row.priority}</Tag> },
            { title: '问题', width: 140, render: (_: unknown, row: PriorityIssueRow) => qualityIssueLabel(row.issueType) },
            { title: 'SLA', width: 130, dataIndex: 'sla' },
            {
              title: '剩余/超时',
              width: 150,
              render: (_: unknown, row: PriorityIssueRow) => escalationClock(row).detail
            },
            {
              title: '升级截止',
              width: 210,
              render: (_: unknown, row: PriorityIssueRow) => escalationClock(row).deadline
            },
            { title: '建议动作', dataIndex: 'actionLabel' }
          ]}
        />
      </Card>
      <div className="vp-alert-ops-grid">
        <Card bordered title={<Space><span>告警触发规则</span>{onOpenNotificationRules ? <Button size="small" onClick={onOpenNotificationRules}>管理通知闭环</Button> : null}</Space>}>
          <Table<AlertRuleRow>
            pagination={false}
            dataSource={rules}
            rowKey="issueType"
            columns={[
              { title: '规则', render: (_: unknown, row: AlertRuleRow) => row.title || (row.issueType === 'CAPACITY_RISK' ? '容量与存储风险' : qualityIssueLabel(row.issueType)) },
              { title: '级别', width: 90, render: (_: unknown, row: AlertRuleRow) => <Tag color={ruleStatusColor(row.count, row.level)}>{row.level}</Tag> },
              { title: '当前命中', width: 110, render: (_: unknown, row: AlertRuleRow) => row.count.toLocaleString() },
              { title: '触发条件', dataIndex: 'trigger' },
              { title: 'SLA', dataIndex: 'sla', width: 110 }
            ]}
          />
        </Card>
        <Card
          bordered
          title={<Space><span>通知策略</span><Button size="small" onClick={copyPolicyRunbook}>复制通知策略Runbook</Button></Space>}
        >
          <div className="vp-notification-policy-list">
            {policies.map((item) => (
              <div key={item.name} className="vp-notification-policy">
                <div>
                  <Space>
                    <Tag color={item.name.startsWith('P0') ? 'red' : item.name.startsWith('P1') ? 'orange' : 'grey'}>{item.name}</Tag>
                    <strong>{item.target}</strong>
                  </Space>
                  <div className="vp-alert-policy-detail">{item.condition}</div>
                  {item.acceptanceCriteria ? <div className="vp-alert-policy-detail">验收：{item.acceptanceCriteria}</div> : null}
                </div>
                <Space wrap>
                  {formatEscalationMinutes(item.escalationMinutes) ? <Tag color="red">{formatEscalationMinutes(item.escalationMinutes)}</Tag> : null}
                  <Tag color="blue">{item.channel}</Tag>
                </Space>
              </div>
            ))}
          </div>
        </Card>
      </div>
      {health?.capacityFindings?.length ? (
        <Card bordered title="容量检查发现" style={{ marginTop: 16 }}>
          <Space wrap>
            {health.capacityFindings.map((item) => (
              <Tag key={item} color="orange">{item}</Tag>
            ))}
          </Space>
        </Card>
      ) : null}
      {filterSummary.length > 0 ? (
        <Card bordered title="当前筛选" style={{ marginTop: 16 }}>
          <Space wrap>
            {filterSummary.map((item) => (
              <Tag key={item} color="blue">{item}</Tag>
            ))}
            <Button size="small" onClick={() => applyFilters({})}>清空筛选</Button>
          </Space>
        </Card>
      ) : null}
      <Card bordered title="问题来源分布" loading={loadingSummary} style={{ marginTop: 16 }}>
        <Table
          pagination={false}
          dataSource={summaryProtocols}
          rowKey="name"
          columns={[
            { title: '数据来源', render: (_: unknown, row: { name: string }) => qualityProtocolLabel(row.name) },
            { title: '问题数', dataIndex: 'count', width: 120 },
            {
              title: '操作',
              width: 140,
              render: (_: unknown, row: { name: string }) => (
                <Button size="small" onClick={() => drillProtocol(row.name)}>查看 {qualityProtocolLabel(row.name)} 质量问题</Button>
              )
            }
          ]}
        />
      </Card>
      <Card bordered title="问题类型分布" loading={loadingSummary} style={{ marginTop: 16 }}>
        <Table
          pagination={false}
          dataSource={summaryIssueTypes}
          rowKey="name"
          columns={[
            { title: '问题类型', render: (_: unknown, row: { name: string }) => qualityIssueLabel(row.name) },
            { title: '问题数', dataIndex: 'count', width: 120 },
            {
              title: '操作',
              width: 160,
              render: (_: unknown, row: { name: string }) => (
                <Button size="small" onClick={() => drillIssueType(row.name)}>查看 {qualityIssueLabel(row.name)}质量问题</Button>
              )
            }
          ]}
        />
      </Card>
      <Card bordered title="质量问题" style={{ marginTop: 16 }}>
        <Form key={JSON.stringify(filters)} initValues={filters} layout="horizontal" onSubmit={(values) => {
          const nextFilters = values as Record<string, string>;
          applyFilters(nextFilters);
        }} style={{ marginBottom: 12 }}>
          <Form.Input field="keyword" label="关键词" placeholder="VIN / 车牌 / 手机号 / 来源地址" style={{ width: 260 }} />
          <Form.Select field="protocol" label="数据来源" placeholder="全部来源" style={{ width: 160 }}>
            {qualityProtocolOptions.map((item) => (
              <Select.Option key={item.value} value={item.value}>{item.label}</Select.Option>
            ))}
          </Form.Select>
          <Form.Select field="issueType" label="问题类型" placeholder="全部问题" style={{ width: 160 }}>
            {qualityIssueOptions.map((item) => (
              <Select.Option key={item.value} value={item.value}>{item.label}</Select.Option>
            ))}
          </Form.Select>
          <Space>
            <Button htmlType="submit" theme="solid" type="primary">筛选</Button>
            <Button icon={<IconCopy />} onClick={copyQualityShareURL}>复制筛选链接</Button>
            <Button onClick={() => {
              applyFilters({});
            }}>重置</Button>
          </Space>
        </Form>
        <Table
          loading={loadingIssues}
          rowKey={(row?: QualityIssueRow) => `${row?.protocol ?? ''}-${row?.issueType ?? ''}-${row?.lastSeen ?? ''}-${row?.detail ?? ''}`}
          dataSource={issues}
          pagination={{
            currentPage: pagination.currentPage,
            pageSize: pagination.pageSize,
            total: pagination.total,
            showSizeChanger: true,
            onPageChange: (page) => loadIssues(filters, page, pagination.pageSize),
            onPageSizeChange: (pageSize) => loadIssues(filters, 1, pageSize)
          }}
          columns={[
            { title: 'VIN', dataIndex: 'vin' },
            { title: '车牌', dataIndex: 'plate' },
            { title: '手机号', dataIndex: 'phone' },
            { title: '来源地址', dataIndex: 'sourceEndpoint' },
            { title: '数据来源', render: (_: unknown, row: QualityIssueRow) => qualityProtocolLabel(row.protocol) },
            { title: '问题', render: (_: unknown, row: QualityIssueRow) => qualityIssueLabel(row.issueType) },
            { title: '级别', render: (_: unknown, row: QualityIssueRow) => <Tag color={row.severity === 'error' ? 'red' : 'orange'}>{row.severity}</Tag> },
            { title: '最后时间', dataIndex: 'lastSeen' },
            { title: '说明', dataIndex: 'detail' },
            {
              title: '处置建议',
              width: 260,
              render: (_: unknown, row: QualityIssueRow) => {
                const action = qualityActionRecommendation(row);
                return (
                  <div>
                    <Tag color={action.color}>{action.label}</Tag>
                    <div style={{ marginTop: 6 }}>{action.detail}</div>
                  </div>
                );
              }
            },
            {
              title: '操作',
              width: 480,
              render: (_: unknown, row: QualityIssueRow) => {
                const lookup = qualityIssueVehicleLookup(row);
                return (
                  <Space spacing={4} wrap>
                    <Button size="small" icon={<IconCopy />} onClick={() => copyText(row.phone, '手机号')}>手机号</Button>
                    <Button size="small" icon={<IconCopy />} onClick={() => copyText(row.sourceEndpoint, '来源')}>来源</Button>
                    <Button size="small" disabled={!lookup.key || !onOpenRealtime} onClick={() => openIssueRealtime(row)}>实时状态</Button>
                    <Button size="small" disabled={!lookup.key || !onOpenHistory} onClick={() => openIssueHistory(row)}>核对历史</Button>
                    <Button size="small" disabled={!lookup.key || !onOpenRaw} onClick={() => openIssueRaw(row)}>核对原始</Button>
                    <Button size="small" disabled={!lookup.key || !onOpenMileage} onClick={() => openIssueMileage(row)}>核对里程</Button>
                    <Button size="small" onClick={() => copyText(priorityIssueNotificationText(priorityIssueFromRow(row)), '告警通知')}>复制通知</Button>
                    <Button size="small" onClick={() => copyText(priorityIssueEvidencePackageText(priorityIssueFromRow(row)), '告警证据包')}>复制证据包</Button>
                    <Button size="small" disabled={!lookup.key} onClick={() => onOpenVehicle(lookup.key, row.protocol)}>
                      {lookup.label}
                    </Button>
                  </Space>
                );
              }
            }
          ]}
        />
      </Card>
      <Card
        bordered
        title={<Space><span>链路健康</span><Button size="small" loading={loadingHealth} onClick={loadHealth}>刷新链路</Button></Space>}
        style={{ marginTop: 16 }}
      >
        <Table
          loading={loadingHealth}
          dataSource={health?.linkHealth ?? []}
          pagination={false}
          columns={[
            { title: '链路', dataIndex: 'name' },
            {
              title: '状态',
              render: (_: unknown, row: { status: string }) => (
                <Tag color={statusColor[row.status] ?? 'grey'}>{row.status}</Tag>
              )
            },
            { title: '说明', dataIndex: 'detail' }
          ]}
        />
      </Card>
    </div>
  );
}
